Medical Insurance Pre existing conditions

[di30]

Re: Medical Insurance Pre existing conditions

Hi Again Di, Can you tell me what you mean when you say email would be good? Who do you want me to send it to,and thanks for your advice and for taking an interest in my case,also what would you put in a letter to them? Thanks.

Hiya

I mean if you could send the business an email that would get to them quicker, but always ask for confirmation as well. If you have details of the Chief executive officer (CEO) or The Manager, I would send to them if you can
Your welcome x

[di30]

Re: Medical Insurance Pre existing conditions

Oops, sorry, you asked what to put in the letter to them.

Is that the letter Bill done for you above? :tinysmile_grin_t:

[skyways]

Re: Medical Insurance Pre existing conditions

Yes , it looks perfect to me I just wondered if you had anything to add?

[di30]

Re: Medical Insurance Pre existing conditions

It's a fab letter (Good one Bill) :tinysmile_grin_t:

Well hopefully they should get by in the next few days, as Bill mentioned as a matter or urgency, maybe just add such as "no longer than 7 days of the date of this letter, prefably before".

I can't think of anything to add, looks like our Bill covered all ground here, good luck with this and hope they do get back to you with the response you been waiting for sooner rather than later, fingers crossed. x

[skyways]

Re: Medical Insurance Pre existing conditions

Thanks Di , and Bill,and especially Turboman who learned me more about my computer will be back in touch when I have a result one way or other.
All Thae Very Best To You All,

[Bill-K]

Re: Medical Insurance Pre existing conditions

Thanks for your acknowledgements, Skyways, and I know we all wish you the very best result from all this. I saw the tremendous effort that Tuboman put in to this, and I know he will particularly appreciate your thanks for his work when he gets back here.

[Angry Cat]

Re: Medical Insurance Pre existing conditions

Thanks for your acknowledgements, Skyways, and I know we all wish you the very best result from all this. I saw the tremendous effort that Tuboman put in to this, and I know he will particularly appreciate your thanks for his work when he gets back here.

We all wish you the very best result and are pleased that you didn't throw the towel in!

XXX

[di30]

Re: Medical Insurance Pre existing conditions

Thanks Di , and Bill,and especially Turboman who learned me more about my computer will be back in touch when I have a result one way or other.
All Thae Very Best To You All,

I would be lost without these guys, its down to them I have been learning myself on this. They are great mates xx

[di30]

Re: Medical Insurance Pre existing conditions

We all wish you the very best result and are pleased that you didn't throw the towel in!

XXX

I second that AC x :tinysmile_grin_t:

[skyways]

Re: Medical Insurance Pre existing conditions

Hello everyone,Just to give you an update on my Halifax situation. My wife faxed all the documents that you suggested to Halifax ,a fax received note came back in return. That was 4 or 5 weeks ago, The new Doctors certificate was sent to Halifax 7 or 8 weeks ago.To this day we have not heard one word from them,everyday I look for the post,and still nothing. They in their letter on 4 June to us said if we had any new information to let them know ,which we have done,and still no word .I want too give them till Saturday, that makes it almost 2 months since new docs notes were sent to them, If you can advise me further I would be still very gratefull,thankyou.

[di30]

Re: Medical Insurance Pre existing conditions

Hi there

Was this to the Chief Executive officer (CEO) or complaints dept?
If not I would email the CEO and raise this up with him.
Do you have the email? (I can dig it out for you) if you haven't? :tinysmile_grin_t:

[di30]

Re: Medical Insurance Pre existing conditions

......as said above, here is the CEO email address, from what I know of they do get back within a day or 2.......(his underhand)....
davidnicholson@halifax.co.uk

Even though it's unlikely you will hear anything directly from him, but the matter he should forward on to the team to deal with immediately.
Good luck.

[skyways]

Re: Medical Insurance Pre existing conditions

Hi Di , Will give them till the weekend,then if nothing will email them,as you sugest, Thanks for the address.

[skyways]

Re: Medical Insurance Pre existing conditions

Hi There, Decided to send email to-day instead of leaving it till next week. I got a reply very quickly. The reply was from a Sabina Akhter Group Executive and Media Complaints.Says she will deal with the department involved. So thanks Di for the address ,and now hopefully things might move on now.

[Turboman]

Re: Medical Insurance Pre existing conditions

(Update from Skyways)

Yes --I know they are slow---but yes--you are getting somewhere--a promise of a review within 10 days

We are still here on your thread to help you whatever the reply is

Turbs

Hi Turbs, Thiis is the latest whats happening . I hope you don't mind me sending it to you. Do you think I am getting anywhere?



----- Forwarded Message -----
From: Customer Care (Insurance)
To: "


Dear Skyways


Our Group Chief Executive Department, has asked me to look into the concerns you raised in your letter that I received on the 04 September 2013 and to make sure you have a response from us as soon as possible.

It’s important we give your concerns the attention they deserve, so I’d like to spend some time looking into them. I will be in touch with a full explanation as soon as I can, but definitely within the next 10 working days. If there’s a delay, I’ll make sure we let you know the reason and we’ll give you an indication when you can expect to receive our reply.

Thank you for giving us the chance to put things right.


Yours sincerely


Carrie Prestidge
Customer Relations Manager