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We’re sorry you have a complaint about Payment Protection Insurance (PPI), but we’re committed to making the journey as easy as possible.
It’s easy for you to complain to us directly so you don’t need to use a Claims Management Company (CMC) who will typically charge an up front fee or take a proportion of any compensation you may be due. We assess complaints sent directly to us in exactly the same way that we treat complaints from a Claims Management Company, so by coming direct you will not be disadvantaged.
Here's what you need to do:
1. Call or write to us
At Black Horse we are committed to making it as easy as possible to resolve your complaint. We’d like to discuss the details of your case with you directly so your concerns can be resolved as quickly as possible. You can call us on 0844 8248888, our dedicated number for PPI complaints or write to us at PPI Complaints, Black Horse Ltd, St William House, Tresillian Terrace, Cardiff CF10 5BH.
2. Download and complete a PPI Consumer Questionnaire Form
If you decide you want to proceed with your complaint, download the PPI Consumer Questionnaire and fill in the details of your case. Filling in a PPI Consumer Questionnaire from the Financial Ombudsman Service helps us process your complaint as efficiently as possible.
3. Send it in
Send the PPI Consumer Questionnaire to us at PPI Complaints, Black Horse Ltd, St William House, Tresillian Terrace, Cardiff CF10 5BH. We are committed to resolving complaints. We have employed additional new members of staff to help customers with their queries about PPI policies.
Frequently Asked Questions
Black Horse Motor Finance | Payment Protection Insurance Complaints
It’s easy for you to complain to us directly so you don’t need to use a Claims Management Company (CMC) who will typically charge an up front fee or take a proportion of any compensation you may be due. We assess complaints sent directly to us in exactly the same way that we treat complaints from a Claims Management Company, so by coming direct you will not be disadvantaged.
Here's what you need to do:
1. Call or write to us
At Black Horse we are committed to making it as easy as possible to resolve your complaint. We’d like to discuss the details of your case with you directly so your concerns can be resolved as quickly as possible. You can call us on 0844 8248888, our dedicated number for PPI complaints or write to us at PPI Complaints, Black Horse Ltd, St William House, Tresillian Terrace, Cardiff CF10 5BH.
2. Download and complete a PPI Consumer Questionnaire Form
If you decide you want to proceed with your complaint, download the PPI Consumer Questionnaire and fill in the details of your case. Filling in a PPI Consumer Questionnaire from the Financial Ombudsman Service helps us process your complaint as efficiently as possible.
3. Send it in
Send the PPI Consumer Questionnaire to us at PPI Complaints, Black Horse Ltd, St William House, Tresillian Terrace, Cardiff CF10 5BH. We are committed to resolving complaints. We have employed additional new members of staff to help customers with their queries about PPI policies.
Frequently Asked Questions
Black Horse Motor Finance | Payment Protection Insurance Complaints
