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Help needed - ingenious legal

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  • #61

    I'll get back to you soon on the next steps.

    I like your pin shot
    I keep it with your letter
    Done up in blueprint blue
    It sure looks good on you
    And when you smile for the camera
    I know I'll love you better

    Then the shutter falls
    You see it all in 3-D
    It's your favorite foreign movie


    Donald Jay Fagen


    • #62
      Ok, thanks.


      • #63
        Yes, their response is very interesting. I place it here for others to view and get an insight into the world of fighting back!

        Thank you for your email the contents of which are noted.

        We no longer hold a record of the online application that was completed at the time of application. Due to the PPI deadline (29 August 2019), the website was subsequently discontinued as the PPI deadline had passed and no further applications could be accepted.

        Once the application was completed and the signature entered, the Terms of Business agreed and the form submitted; the signature was then applied to all the forms detailed in our response dated 20 April 2021 and issued to the lenders selected.

        As mentioned above we no longer hold a copy of the online application and therefore, are unable to provide you with the information you have requested, namely, The advice to download documents’. The URL was, https://instant-online-refunds.co.uk, however, as advised above the URL is no longer active.

        We note that you have requested for confirmation that you could have accessed the downloaded documents page at a later stage. Unfortunately, you were not able to access this page at a later stage. All clients could however, were able to contact Ingenious Legal directly and request for a copy of the signed documents. Upon receipt of the request the signed documents would have been provided to the client.

        We understand this may come as a disappointment but can assure you that the application process was reviewed by our external Legal Compliance Officers.

        In the event you have any questions please do not hesitate to contact us.


        • #64
          They seem to have an answer, even though very sketchy, for everything!


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