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hi,
I have VT my HP agreement 24/10/16.
I have had emails from the Finance company stating they'll send my details onto another department to arrange the voluntary termination, but they're refusing to send me confirmation my VT has been implemented, closed and no further liability is with myself as per the VT Letter sent.
they keep either ignoring me or dismissing it stating this cannot be the sent until the vehicle has gone through the auction house.
Also theyre attempting to charge me £72 for collection.
This is now holding up the purchase of my next vehicle.
Any advice would be appreciated.
I have VT my HP agreement 24/10/16.
I have had emails from the Finance company stating they'll send my details onto another department to arrange the voluntary termination, but they're refusing to send me confirmation my VT has been implemented, closed and no further liability is with myself as per the VT Letter sent.
they keep either ignoring me or dismissing it stating this cannot be the sent until the vehicle has gone through the auction house.
Also theyre attempting to charge me £72 for collection.
This is now holding up the purchase of my next vehicle.
Any advice would be appreciated.
