Tweet
New terms and Conditions from January 2012
http://www.santander.co.uk/csgs/Stat...ue&maxage=3600
Main changes to payment instructions shown below.
Payment Instruction:
We have amended the meaning of ‘Payment Instruction’ to include giving a verbal instruction.
Taking money from your account
6.4 We will be treated as having received a Payment Instruction from you (or, if applicable, the person requesting a payment from you) at the time that instruction is actually received by us, except:
a) if we receive the Payment Instruction on a non-working day, then we are treated as having received it on the following working day. If your Payment Instruction is an instruction to withdraw cash using your card and PIN from a cash machine or an instruction made using a card and PIN, we are treated as having received your instruction at the time that instruction is actually received by us; or
b) if the Payment Instruction is received by us after 5pm, it will be treated as having been received on the following working day; or
c) if you deposit cash or cheques using one of our cash machines, we are treated as having received your instruction on the following working day; or
d) if your Payment Instruction specifies that the payment is to take place on a specific day or on the last day of a certain period, then we will treat it as having been received on the day specified, unless that day is a non-working day (in which case the following working day will apply); or
e) if the Payment Instruction is for a CHAPS or International Payment the time we will treat it as being received is set out in the CHAPS and International Payments Terms and Conditions in Section C; or
f) if the Payment Instruction is given using our telephone banking service, and we receive the instruction after 5pm, it will be treated as having been received on the following day.
g) Conditions 6.4 (a) and (b) above do not apply to a Payment Instruction given through our Online Banking service where we are able to send your payment as a faster payment using the Faster Payments Scheme.
6.7 We can refuse any withdrawal or payment from your account, if:
a) it is requested by using our Unarranged Overdraft service;
b) you do not have enough available money in your account;
c) you have exceeded your maximum daily withdrawal limit under Condition 6.5 or
Condition 6.6;
d) it may place us in breach of any legislation or law;
e) we suspect it relates to fraud or any other criminal act;
f) you are in breach of any of these Conditions;
g) it exceeds any transactional limits that we apply.
If we refuse to allow a withdrawal or payment from your account, we will tell you the following by the end of the next working day after the day we receive your withdrawal or payment request;
(i) that we have done so;
(ii) the reason why we refused; and
(iii) if you think we have based our decision on mistaken information, how you can ask us to rectify that mistake.
We will not tell you that we are refusing a payment or withdrawal if the law prevents us from doing so
6.8
6.8.1 You can ask us to stop a payment by contacting a branch or using the contact details in your User Guide. If you are stopping a Direct Debit you must tell the person to whom the Direct Debit is payable. After we receive your instruction, we will stop the payment,
provided that:
a) the payment has not already been made;
b) you give us details of the date and amount of the payment you want us to cancel and the name, account number and sort code of the person you asked us to pay;
c) it is not a card payment, cash payment, counter cheque or bankers’ draft.
6.8.2 If you are stopping a recurring debit card transaction (that is, a continuous payment transaction on your debit card initiated by a payee and authorising us to make payments) you must also tell the payee. You should provide us with a copy of any notice of withdrawal of consent given to the payee. We will stop the payment provided that we receive notice from you no later than close of business on the working day prior to the date the payment was due to be made.
Condition 6.9.1 explains that the maximum time it takes for a payment from your account to reach an account outside Santander will normally be the end of the next working day (as opposed to the end of the third working day at present).
CJ
http://www.santander.co.uk/csgs/Stat...ue&maxage=3600
Main changes to payment instructions shown below.
Payment Instruction:
We have amended the meaning of ‘Payment Instruction’ to include giving a verbal instruction.
Taking money from your account
6.4 We will be treated as having received a Payment Instruction from you (or, if applicable, the person requesting a payment from you) at the time that instruction is actually received by us, except:
a) if we receive the Payment Instruction on a non-working day, then we are treated as having received it on the following working day. If your Payment Instruction is an instruction to withdraw cash using your card and PIN from a cash machine or an instruction made using a card and PIN, we are treated as having received your instruction at the time that instruction is actually received by us; or
b) if the Payment Instruction is received by us after 5pm, it will be treated as having been received on the following working day; or
c) if you deposit cash or cheques using one of our cash machines, we are treated as having received your instruction on the following working day; or
d) if your Payment Instruction specifies that the payment is to take place on a specific day or on the last day of a certain period, then we will treat it as having been received on the day specified, unless that day is a non-working day (in which case the following working day will apply); or
e) if the Payment Instruction is for a CHAPS or International Payment the time we will treat it as being received is set out in the CHAPS and International Payments Terms and Conditions in Section C; or
f) if the Payment Instruction is given using our telephone banking service, and we receive the instruction after 5pm, it will be treated as having been received on the following day.
g) Conditions 6.4 (a) and (b) above do not apply to a Payment Instruction given through our Online Banking service where we are able to send your payment as a faster payment using the Faster Payments Scheme.
6.7 We can refuse any withdrawal or payment from your account, if:
a) it is requested by using our Unarranged Overdraft service;
b) you do not have enough available money in your account;
c) you have exceeded your maximum daily withdrawal limit under Condition 6.5 or
Condition 6.6;
d) it may place us in breach of any legislation or law;
e) we suspect it relates to fraud or any other criminal act;
f) you are in breach of any of these Conditions;
g) it exceeds any transactional limits that we apply.
If we refuse to allow a withdrawal or payment from your account, we will tell you the following by the end of the next working day after the day we receive your withdrawal or payment request;
(i) that we have done so;
(ii) the reason why we refused; and
(iii) if you think we have based our decision on mistaken information, how you can ask us to rectify that mistake.
We will not tell you that we are refusing a payment or withdrawal if the law prevents us from doing so
6.8
6.8.1 You can ask us to stop a payment by contacting a branch or using the contact details in your User Guide. If you are stopping a Direct Debit you must tell the person to whom the Direct Debit is payable. After we receive your instruction, we will stop the payment,
provided that:
a) the payment has not already been made;
b) you give us details of the date and amount of the payment you want us to cancel and the name, account number and sort code of the person you asked us to pay;
c) it is not a card payment, cash payment, counter cheque or bankers’ draft.
6.8.2 If you are stopping a recurring debit card transaction (that is, a continuous payment transaction on your debit card initiated by a payee and authorising us to make payments) you must also tell the payee. You should provide us with a copy of any notice of withdrawal of consent given to the payee. We will stop the payment provided that we receive notice from you no later than close of business on the working day prior to the date the payment was due to be made.
Condition 6.9.1 explains that the maximum time it takes for a payment from your account to reach an account outside Santander will normally be the end of the next working day (as opposed to the end of the third working day at present).
CJ
