Problem with Marston Group, treatment of a vulnerable customers & compensation claims

[bluebottle]

Re: Problem with Marston Group, treatment of a vulnerable customers & compensation cl

Can I suggest you edit your last post, removing the "u" from f****d.

[BoroBoy1975]

Re: Problem with Marston Group, treatment of a vulnerable customers & compensation cl

My mistake BB have edited it now - so do you think Mr Shaw will act fairly quickly now & recall the distress warrant from Marston along with the £135 I've already paid them?

[bluebottle]

Re: Problem with Marston Group, treatment of a vulnerable customers & compensation cl

When the file was checked, HMCTS had nothing on file about your vulnerable status. Cox was told about your vulnerability and both he and Marstons had a duty to inform the court of this. They did not. Once the court has received the paperwork you have sent them, in my experience, warrants are recalled fairly quickly.

Earlier in this thread, you have described how Cox reacted when he learned you had had to call The Samaritans. My gut-feeling is that this is when he realised he had overstepped the mark and gone too far. Once it is known which court issued Mr Cox's certificate, the name of the CJ or DJ at the court can be obtained and a report sent to them to make a decision as to whether any action should be taken against Cox.

[CleverClogs]

Re: Problem with Marston Group, treatment of a vulnerable customers & compensation cl

When I was in the police, we had a term for people like Cox - Misfired Round.

It does seem odd that, of all his father's spermatozoa, he was the fastest. msl:

[bizzybob]

Re: Problem with Marston Group, treatment of a vulnerable customers & compensation cl

They are trained to get cash at all costs so will ignore vulnerability until there is no choice, and will cry as their fees go down the toilet when a case is returned. Cox seems to be of the same persuasion of Rossendales former finest the egregious crooked Mr Boast.

[BoroBoy1975]

Re: Problem with Marston Group, treatment of a vulnerable customers & compensation cl

I'll absolutely love it if his licence is revoked & he gets his marching orders along with his P45 - it'll be on a level par with the Boro beating Newcastle on the final day of the season to win the premier league it will be that much of a thrill knowing that he can no longer go round making people's lives a misery by intimidation, harassment, bullying & lying to them & no longer act as a legalised thug or a thief making false claims regarding his powers the b*stard!!!

[BoroBoy1975]

Re: Problem with Marston Group, treatment of a vulnerable customers & compensation cl

Still no more contact from the idiots @ Marston - is just me or does everyone else find it practically impossible to get a reply to your emails because basically speaking their staff can't be a*sed even when you threaten them with taking things up with a solicitor, legal action & making a claim for compensation against them for the treatment & misery they've inflicted upon you or is it just that it's such a regular occurrence to them that it's like water off a duck's back & they couldn't care less if you shouted from the roof tops that their company is a complete shower of sh*t???

[bluebottle]

Re: Problem with Marston Group, treatment of a vulnerable customers & compensation cl

A lot of the problems with Marstons appears to be an ingrained culture of not passing on information to bailiffs, the courts and creditors, not exercising adequate and proper supervision of their bailiffs, if at all, and what appears to be a misguided belief that they are in charge of enforcement, not the courts. The latter is something that seems to be a creeping practice amongst those bailiff companies under contract to HMCTS.

Bailiff companies need to get it into their heads that their behaviour is going to be exposed to public scrutiny, whatever, and whether they like it or not. The decision by Bournemouth & Poole County Court to revoke the certificate of a Ross & Roberts' bailiff without a Form 4 or Form 5 complaint and without a hearing, during 2012, shows that the courts are beginning to realise that bailiffs are treating their certificates as a licence to bully, cheat, intimidate and lie and are not the "fit and proper person" they claimed to be when they stood before a judge and asked to be granted a certificate or have their existing certificate renewed.

I have also found, when speaking to court staff, on behalf of LB members, mention the word "Marstons" and it evokes a remark of, "Oh. Them." It would appear that the behaviour of Marston bailiffs is giving courts staff cause for concern.

[bizzybob]

Re: Problem with Marston Group, treatment of a vulnerable customers & compensation cl

A lot of the problems with Marstons appears to be an ingrained culture of not passing on information to bailiffs, the courts and creditors, not exercising adequate and proper supervision of their bailiffs, if at all, and what appears to be a misguided belief that they are in charge of enforcement, not the courts. The latter is something that seems to be a creeping practice amongst those bailiff companies under contract to HMCTS.

Bailiff companies need to get it into their heads that their behaviour is going to be exposed to public scrutiny, whatever, and whether they like it or not. The decision by Bournemouth & Poole County Court to revoke the certificate of a Ross & Roberts' bailiff without a Form 4 or Form 5 complaint and without a hearing, during 2012, shows that the courts are beginning to realise that bailiffs are treating their certificates as a licence to bully, cheat, intimidate and lie and are not the "fit and proper person" they claimed to be when they stood before a judge and asked to be granted a certificate or have their existing certificate renewed.

I have also found, when speaking to court staff, on behalf of LB members, mention the word "Marstons" and it evokes a remark of, "Oh. Them." It would appear that the behaviour of Marston bailiffs is giving courts staff cause for concern.

Not long now, court staff will be so fed up they may even shop the bailiff for misfeance or fraud themselves

[BoroBoy1975]

Re: Problem with Marston Group, treatment of a vulnerable customers & compensation cl

Like you said to me on the phone last week BB there could be a strong possibility of HMCTS & other government offices terminating their contracts with Marston due to the behaviour of individuals & the extremely poor level of communication that seems to exist within the company along with the all round bad attitude & the way in which the treat people in general - have seen the term "barbaric" used quite a few times where the name "Marston Group" is concerned as so they are living in the past & certainly not following modern day law practices!!!

[ploddertom]

Re: Problem with Marston Group, treatment of a vulnerable customers & compensation cl

Still no more contact from the idiots @ Marston - is just me or does everyone else find it practically impossible to get a reply to your emails because basically speaking their staff can't be a*sed even when you threaten them with taking things up with a solicitor, legal action & making a claim for compensation against them for the treatment & misery they've inflicted upon you or is it just that it's such a regular occurrence to them that it's like water off a duck's back & they couldn't care less if you shouted from the roof tops that their company is a complete shower of sh*t???

Not being funny about this but it is probably something they hear on a daily basis and would imagine very few complainants carry it through.

[CleverClogs]

Re: Problem with Marston Group, treatment of a vulnerable customers & compensation cl

A lot of the problems with Marstons appears to be an ingrained culture of not passing on information to bailiffs, the courts and creditors, not exercising adequate and proper supervision of their bailiffs, if at all, and what appears to be a misguided belief that they are in charge of enforcement, not the courts. The latter is something that seems to be a creeping practice amongst those bailiff companies under contract to HMCTS.

When enforcement action was carried out by bailiffs employed by HMCTS, they could generally be relied upon to behave themselves and did not need to be supervised by the court staff who probably have more than enough work from their other duties.

As it would be much easier if the court staff could leave enforcement to the bailiff companies, they may be reluctant to become directly involved. Indeed, if the official Code of Conduct was actually worth just a thimbleful of tepid spittle, no court official would be faced by any serious complaint as the abuse simply would not have happened.

The Code of Conduct, however, is so weak as to be quite useless and the few strictures it might impose are widely ignored, whilst the bailiff companies only act against the very worst excesses by their certificated goons as a form of damage limitation. Consequently, hardly anyone is regulating what certificated bailiffs actually do - they're not even keeping records of bailiffs exceeding their powers or otherwise misbehaving.

[bizzybob]

Re: Problem with Marston Group, treatment of a vulnerable customers & compensation cl

Not being funny about this but it is probably something they hear on a daily basis and would imagine very few complainants carry it through.

They get a severe nasty shock that is still insufficient to rouse them from their torpor as they feel the rules don't apply, as in they are akin to Judge Dredd so thety ARE the Law as ear as collecting State debt is concerned, and the end justifies the means. Injured third parties who are assaulted by their bailiffs are merely collateral damage..

[CleverClogs]

Re: Problem with Marston Group, treatment of a vulnerable customers & compensation cl

They get a nasty shock that is still insufficient to rouse them from their torpor as they feel the rules don't apply, as in they are akin to Judge Dredd so they ARE the Law as ear as collecting State debt is concerned, and the end justifies the means. Injured third parties who are assaulted by their bailiffs are merely collateral damage..

One might even suppose that the bailiff companies largely welcome their notoriety, in the belief that having a reputation for being callous and ruthless might induce debtors to pay the debt and all the bogus fees that much quicker.

When an egregiously bad example such as the misdeeds of Boadicea Boswell looks as if it might become public, the bailiff company might then try to limit any adverse publicity by promising to submit its own Form 4 complaint. What they will not say, however, is that they will take a long time to do that rather than acting in a timely manner. They might also have written the complaint so that it is so feeble that it will be easily dismissed, so the bailiff can then be assigned to another bailiff company in the same group.

[BoroBoy1975]

Re: Problem with Marston Group, treatment of a vulnerable customers & compensation cl

Believe me I have every intention of carrying things through to the bitter end until I get the victory I desire & put a stop to other vulnerable customers having to tolerate such behavior of being threatened, bullied, intimidated, harassed & lied to in the future - closer control of similar situations needs to be undertaken by HMCTS & the MOJ & if need be a review of these policies in the houses of parliament & a tighter, strict structure to enforcement guide lines along with better monitoring of how they are carried out by the likes of the Marston Group & co!!!