I have won chargeback on a bathroom installation and given notice of 14 days for the company to remove the bathroom.
They replied that they are escalating it to their directors so I give them another 14 days to remove the bathroom which is next Thursday via a solicitor
Today I had a letter bathroom company offering
1, A cash sum and getting a company to fix the issue ( the issue they quote does not exist and there are far more major issues than the one they mention)
2, Get the issue fixed and negotiate compensation.
3. Get a independent surveyor to do a report and negotiate on his findings
I have written out my reply stating that i stand by the chargeback decision but will let them have a independent surveyor in to prove that the bathroom is as bad as i say it is.
They still have the option of taking me to court so by doing this it will prove me to be telling the truth in the chargeback procedure,
but there part of me that not quite sure I am doing the right thing..
Your thoughts would be appreciated
They replied that they are escalating it to their directors so I give them another 14 days to remove the bathroom which is next Thursday via a solicitor
Today I had a letter bathroom company offering
1, A cash sum and getting a company to fix the issue ( the issue they quote does not exist and there are far more major issues than the one they mention)
2, Get the issue fixed and negotiate compensation.
3. Get a independent surveyor to do a report and negotiate on his findings
I have written out my reply stating that i stand by the chargeback decision but will let them have a independent surveyor in to prove that the bathroom is as bad as i say it is.
They still have the option of taking me to court so by doing this it will prove me to be telling the truth in the chargeback procedure,
but there part of me that not quite sure I am doing the right thing..
Your thoughts would be appreciated