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Credit reference default by british gas/electric

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  • Credit reference default by british gas/electric

    A couple of years ago I changed my gas & electricity provider from British Gas. I never got a final bill from them but then got reminders to pay. I telephoned them (recorded) to ask them for a bill which they insisted had been sent. I told them I hadn't received any and could they send a copy by recorded delivery. The assured me that they would.

    I have never received that bill to date but have continued to receive chasing letters for the alleged debt (by different company's despite informing them the account was in dispute).

    I now have noticed today when checking my credit file that they have put a default on there!

    Any advice of what my next step should be would be most welcome.
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