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In brief, have been in dispute with my travel insurer over a claim that is ongoing, *have had one response which upheld by complaints in all three aspects in respect of*additional complaints they**have not been responded.*
I have also informed head office of the building society concerned, and despite their initial offer to support my concerns, they have also, gone silent.
*
We are still overseas as I write, as we have been unable to return due to limited*flights due to Covid 19 .*
The claim started when I had severe chest pains, and had to go to the local hospital in Madeira for *heart surgery. (Angioplasty) I have three stents already but the restrictions in the vessels where in an area where they are to small to fit another stent, but I was hospitalised for three days.
I have had dealings with this company before, and to be honest they gave us a hard time then, so I knew it was not going to be easy when making this claim. At first things wasn’t to bad, but as the claim unfolded it started to get nasty to the point of*
demanding information that they either held or didn’t need,*
Pressurised-and bullied me**to get me to travel back when I was unfit to do so*
Threaten to cancel my insurance if I didnt*agree*
This I have in writing by the very company I complained to.
The issues have continued and matters got worse as did my health At the time by the constant bombardment from the company and its demands.*
In short I had to attend two separate hospitals after this* mainly caused by the ongoing stress and distress they put me and wife under *It was horrendous .*
There is a lot more to this story, but I am trying to keep it brief for the moment . The majority of evidence is in emails and paperwork that I insisted on as I requested the*on going *bombardment of**telephone calls to stop, *This also*ensured*I captured in writing what was actually going on*
They have even this week threatened to penalise me for making my own flight arrangements home as they are unable or unwilling to let me travel direct to my departure airport, rather than send me to London and then by taxi , and this they class as being a direct flight? *At one point they proposed a flights to switzerland then London, with no consideration as to how ai was feeling and the risks involved I complained strongly, but whilst the did eventually relent, this additional stress did me no good.*
I have had to fight this company to protect my wellbeing in regards to how I was feeling and my increase of risk to COVID-19 *The response to this has been appalling*
I am 69 years old this year *with heart disease and three stents My wife also of mature age*
I consider the insurance companies actions has caused me considerable stress and distress, making my condition worse by the worry that caused considerable weight loss and gastric issues that resulted in severe bleeding and pain caused by the ongoing issues.
Whilst the option is available to use the Ombudsman , I feel so aggrieved of what we have been put through, I feel stronger action needs to be taken now *I am dreading to make the claim when We get home as Inknow it’s going to be an ongoing battle again.*
Kind regards*
*
I have also informed head office of the building society concerned, and despite their initial offer to support my concerns, they have also, gone silent.
*
We are still overseas as I write, as we have been unable to return due to limited*flights due to Covid 19 .*
The claim started when I had severe chest pains, and had to go to the local hospital in Madeira for *heart surgery. (Angioplasty) I have three stents already but the restrictions in the vessels where in an area where they are to small to fit another stent, but I was hospitalised for three days.
I have had dealings with this company before, and to be honest they gave us a hard time then, so I knew it was not going to be easy when making this claim. At first things wasn’t to bad, but as the claim unfolded it started to get nasty to the point of*
demanding information that they either held or didn’t need,*
Pressurised-and bullied me**to get me to travel back when I was unfit to do so*
Threaten to cancel my insurance if I didnt*agree*
This I have in writing by the very company I complained to.
The issues have continued and matters got worse as did my health At the time by the constant bombardment from the company and its demands.*
In short I had to attend two separate hospitals after this* mainly caused by the ongoing stress and distress they put me and wife under *It was horrendous .*
There is a lot more to this story, but I am trying to keep it brief for the moment . The majority of evidence is in emails and paperwork that I insisted on as I requested the*on going *bombardment of**telephone calls to stop, *This also*ensured*I captured in writing what was actually going on*
They have even this week threatened to penalise me for making my own flight arrangements home as they are unable or unwilling to let me travel direct to my departure airport, rather than send me to London and then by taxi , and this they class as being a direct flight? *At one point they proposed a flights to switzerland then London, with no consideration as to how ai was feeling and the risks involved I complained strongly, but whilst the did eventually relent, this additional stress did me no good.*
I have had to fight this company to protect my wellbeing in regards to how I was feeling and my increase of risk to COVID-19 *The response to this has been appalling*
I am 69 years old this year *with heart disease and three stents My wife also of mature age*
I consider the insurance companies actions has caused me considerable stress and distress, making my condition worse by the worry that caused considerable weight loss and gastric issues that resulted in severe bleeding and pain caused by the ongoing issues.
Whilst the option is available to use the Ombudsman , I feel so aggrieved of what we have been put through, I feel stronger action needs to be taken now *I am dreading to make the claim when We get home as Inknow it’s going to be an ongoing battle again.*
Kind regards*
*
