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We booked a holiday to Disneyland Paris with Hays travel, and this has been paid for in full (the deposit was paid on a debit card and the balance was paid on a credit card).
Having finally got through to Hays to request a refund, they have sent and e-mail that states "Disneyland Paris are not offering refunds" and we have been offered vouchers that are valid for 18 months (and the current price is valid until September this year).
As I want a full refund I just wanted to confirm that my contract is with Hays Travel and that they need to provide the refund - is this correct?
I am just looking for some advice on the best way forward - I am not sure whether to go via Hays Travel, our Travel Insurance, the Credit Card Company or ABTA etc. and any advice would be greatly appreciated.
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Having finally got through to Hays to request a refund, they have sent and e-mail that states "Disneyland Paris are not offering refunds" and we have been offered vouchers that are valid for 18 months (and the current price is valid until September this year).
As I want a full refund I just wanted to confirm that my contract is with Hays Travel and that they need to provide the refund - is this correct?
I am just looking for some advice on the best way forward - I am not sure whether to go via Hays Travel, our Travel Insurance, the Credit Card Company or ABTA etc. and any advice would be greatly appreciated.
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