Claims Guys

[Carol.b123]

Hi, received quite a few payments including a couple from same bank. However also received a payment from bank with letter saying that there was a problem with the Letter of Authority on a particular claim as the Claims Guys had not been able to provide appropriate LOA and they would only be dealing directly with me, and they have been advised of this. They are now chasing me for fee. The only reason they know how much I received was they happened to ring on the morning when I opened two envelopes one they had dealt with and the one I am speaking about and I didn’t realise til I read the letters that they had not been able to pursue one of them even though they had found I had it. They then sent LOAs for me to sign which I haven’t. When I asked for copy of the LOA they sent another one and said it covers all. Thank you for any help you can give.