Claims Guys

[Carol.b123]

Hi, received quite a few payments including a couple from same bank. However also received a payment from bank with letter saying that there was a problem with the Letter of Authority on a particular claim as the Claims Guys had not been able to provide appropriate LOA and they would only be dealing directly with me, and they have been advised of this. *They are now chasing me for fee. *The only reason they know how much I received was they happened to ring on the morning when I opened two envelopes one they had dealt with and the one I am speaking about and I didn’t realise til I read the letters that they had not been able to pursue one of them even though they had found I had it. *They then sent LOAs for me to sign which I haven’t. *When I asked for copy of the LOA they sent another one and said it covers all. *Thank you for any help you can give.