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Hi there, I have just got off the phone with Black Horse to get the ball rolling with my VT. They told me that if I go ahead with the VT, there are 2 options: car collection @ £75 or drop it off at my nearest auction site.
I asked where the nearest auction site to me is and she wouldn't tell me, instead said this would be made clear in the pack. I told her that I'd already taken out some legal advice regarding the £75 collection fee and that they had no right to charge me that but she didn't seem interested in entertaining the conversation and said she will just send out the pack and let me decide once it arrives.
So my 2 questions:
1. I'm based in Liverpool, does anyone know where the nearest auction site that Black Horse deal with is, based on past experiences?
2. Having had a quick read through some other threads, I know the £75 collection fee shouldn't be paid but what are the actual steps to telling Black Horse that? I've seen people mentioned template letters but I can't seem to find them on this forum.
Any advice would be greatly appreciated.
Many thanks in advance.
I asked where the nearest auction site to me is and she wouldn't tell me, instead said this would be made clear in the pack. I told her that I'd already taken out some legal advice regarding the £75 collection fee and that they had no right to charge me that but she didn't seem interested in entertaining the conversation and said she will just send out the pack and let me decide once it arrives.
So my 2 questions:
1. I'm based in Liverpool, does anyone know where the nearest auction site that Black Horse deal with is, based on past experiences?
2. Having had a quick read through some other threads, I know the £75 collection fee shouldn't be paid but what are the actual steps to telling Black Horse that? I've seen people mentioned template letters but I can't seem to find them on this forum.
Any advice would be greatly appreciated.
Many thanks in advance.
