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VT query
Good afternoon,
I'm new to the forum, although I have sought guidance before through previous posts and have found it very helpful, thanks.
I have posted a VT letter based on one of your suggested templates, and two days later received a call from the finance company explaining that since I had paid a lump sum to reach the 50% of the total amount payable 10 days ago, but it takes 28 days to be applied to account, they wouldn't be able to process the VT and I would need to write again to request it once the payment has been processed.
I have 2 questions:
1) Is their advice correct, or since I have already terminated the agreement and transferred the final payment to the finance company, the onus is now on the finance company to process the termination and collect the vehicle?
2) If the advice is not correct, what can I do to ensure the company acts on the VT?
Many thanks
I'm new to the forum, although I have sought guidance before through previous posts and have found it very helpful, thanks.
I have posted a VT letter based on one of your suggested templates, and two days later received a call from the finance company explaining that since I had paid a lump sum to reach the 50% of the total amount payable 10 days ago, but it takes 28 days to be applied to account, they wouldn't be able to process the VT and I would need to write again to request it once the payment has been processed.
I have 2 questions:
1) Is their advice correct, or since I have already terminated the agreement and transferred the final payment to the finance company, the onus is now on the finance company to process the termination and collect the vehicle?
2) If the advice is not correct, what can I do to ensure the company acts on the VT?
Many thanks
