FCA clarifies fairer treatment of regular premium PPI complaints and proposes new mailing requirements

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FCA clarifies fairer treatment of regular premium PPI complaints and proposes new mailing requirements

7th November 2018, 11:50:AM

The Financial Conduct Authority (FCA) has today issued final guidance that clarifies its expectations about the handling of certain regular premium payment protection insurance (PPI) complaints. The FCA is also proposing new rules requiring firms to write to around 150,000 consumers who had previously complained unsuccessfully to tell them they can make a new complaint and remind them of the deadline.

https://www.fca.org.uk/news/press-re...g-requirements

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FCA clarifies fairer treatment of regular premium PPI complaints and proposes new mailing requirements

FCA clarifies fairer treatment of regular premium PPI complaints and proposes new mailing requirements

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