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Consumer Focus has launched a new complaints league table to help consumers decide which energy supplier will give them the fewest problems or best handle any problems that arise.
The new rankings are based on the most comprehensive energy complaints data available and will be published every quarter with energy companies monitored continually and figures updated. To present the figures in a transparent and user-friendly way, Consumer Focus has devised a model to award stars based upon a weighted score given to each of the ‘Big 6’ energy companies. This score is based on how many complaints the supplier received in relation to its market share, as well as the severity of each complaint.
During the last financial year, the six main energy suppliers received around 4.6 million customer complaints. In Consumer Focus research, nearly half of consumers said that having information to compare how companies handle complaints would be useful when deciding whether to switch provider.
For more information visit the Consumer Focus website.
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The new rankings are based on the most comprehensive energy complaints data available and will be published every quarter with energy companies monitored continually and figures updated. To present the figures in a transparent and user-friendly way, Consumer Focus has devised a model to award stars based upon a weighted score given to each of the ‘Big 6’ energy companies. This score is based on how many complaints the supplier received in relation to its market share, as well as the severity of each complaint.
During the last financial year, the six main energy suppliers received around 4.6 million customer complaints. In Consumer Focus research, nearly half of consumers said that having information to compare how companies handle complaints would be useful when deciding whether to switch provider.
For more information visit the Consumer Focus website.
More...
