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Can your online reputation be bleached?

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  • #16
    Originally posted by WhiteVanMan View Post
    Completely agree EXC and their underhand activities should be exposed for what they are, but the blog has been rumbling on for over 12 months so why not file a complaint with the HM Courts & Tribunal Services or contact an MP 12 months ago? If what BEHINDPBS is saying is true they’d have been found guilty and the ripple effect would have been astronomical for them, potentially ground breaking in the sector.
    Again I can't answer for BEHINDPBS but I doubt PBS would let the possibility of an adverse judgement get that far. Most people wouldn't want the risk of going to court and the chances of your MP doing something meaningful are pretty remote.

    Meanwhile if you read the MEN they’re showing off that they’ve just made £260 million in the past 12 months!
    They are anoyingly successful. I watched an interview with Peter Dunn who said that the key to Peninsula's success is customer retention ie they hard sell a customer into signing a 5 year contract and go to the ends of the earth to prevent cancellation/non-renewal. They even have a customer retention department.

    Their former Head of Employment Services is on record saying:

    The strength of the field operation lay in the face to face contact between the consultants and our clients. I introduced a system that would also take advantage of this contact to generate new sales. By January 2006 the income from new business generated by this department was greater than the costs associated with it.

    Because of this involvement I was asked to develop an online service to attract new clients and make it harder for existing clients to cancel their contracts with Peninsula.

    I like your pin shot
    I keep it with your letter
    Done up in blueprint blue
    It sure looks good on you
    And when you smile for the camera
    I know I'll love you better

    Then the shutter falls
    You see it all in 3-D
    It's your favorite foreign movie


    Donald Jay Fagen


    • #17
      Originally posted by WhiteVanMan
      just curious why you didn’t take them up on the offer and meet face 2 face?
      They only asked us for contact details. The only person we know who was asked for a face to face meeting was one of our followers over on twitter.

      Anything they could say face to face, they could just as easily say on the blog - except the blog would be a documented record. With what we know of them now, they wouldnt want any conversation about this documented, and anything they say verbally can be denied or twisted by them.

      Originally posted by WhiteVanMan
      If you have all the evidence why write a blog about it, why not go to the tribunal board or escalate your complaint/case higher to expose their deception?
      The legal system was tried and failed; a court too willing to believe unsupported arguments from a large company. Claimant had no wish to go down that road again.

      Originally posted by WhiteVanMan
      What sort of views are you getting?
      Good, but not as much as we'd like. It is steadily growing week by week with views from all over the globe. People are showing interest.

      Originally posted by WhiteVanMan
      whats the end goal?
      When we started the blog our goal was to simply get the information out there and into the public domain. Now its out there, we aim to keep it out there.


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