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Hello.
Last Dec I entered into a finance deal, HP, on a car.
The broker was Zuto - I have a low income and low credit score.
The lender is Tandem.
My situation is that I had a brain injury and am slightly low on horsepower and can easily get confused.
I have ended up with a deal where I cannot afford the payments. Hindsight can see a long way, but I really do not know why I went for such an expensive car.
The loan repayment are £230.
Due to my head injury I cannot work. Other jobs are unlikely due to health reasons. I wish I could just get any job but alas.
I checked my emails and at no time did anyone ask me about 'vulnerable customer' status of explain this. I have checked paperwork as well. Nothing.
I have tried to sell the car, no luck, at a cheap price. My local used car place have offered me a sum, WBAC is a dead end as is Motorway.
The question is this (I think);
Did they (broker or lender) behave correctly in regards to Vulnerable customer rules?
I didn't get a questionnaire or in their fact finding process wasn't asked.
Who should have asked? Broker or Lender?
I am at a loss and your guidance is much appreciated. I think I have given a decent over view.
Last Dec I entered into a finance deal, HP, on a car.
The broker was Zuto - I have a low income and low credit score.
The lender is Tandem.
My situation is that I had a brain injury and am slightly low on horsepower and can easily get confused.
I have ended up with a deal where I cannot afford the payments. Hindsight can see a long way, but I really do not know why I went for such an expensive car.
The loan repayment are £230.
Due to my head injury I cannot work. Other jobs are unlikely due to health reasons. I wish I could just get any job but alas.
I checked my emails and at no time did anyone ask me about 'vulnerable customer' status of explain this. I have checked paperwork as well. Nothing.
I have tried to sell the car, no luck, at a cheap price. My local used car place have offered me a sum, WBAC is a dead end as is Motorway.
The question is this (I think);
Did they (broker or lender) behave correctly in regards to Vulnerable customer rules?
I didn't get a questionnaire or in their fact finding process wasn't asked.
Who should have asked? Broker or Lender?
I am at a loss and your guidance is much appreciated. I think I have given a decent over view.
