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Warranty question
Good afternoon. Uk owner of a Peugeot 3008 2017.
I have owned the car for 6 months. In that time I have had to return it to the garage 3 times for " engine fault ,repair needed" management lights.
First time I had an oil pump failure and had to have it recovered. Since then it has been returned 2 further times in the space of 6 months. Ecu fault and camshaft sensor.
All covered under warranty however the last 2 time a nothing was replaced, just fault cleared. The car came with 2 years extended warranty which I paid for.
The garage have just said I can collect the car and they have cleared the fault.
Nothing done to repair the vehicle. They have said next time I have a fault I should take the vehicle to a main Peugeot dealer ( they are Renault, but used to be Peugeot) the reason given is that they cannot diagnose the problem. My question is should I? I bought the car from them, the car keeps breaking down and I see it as their responsibility to put it right. If they need it to go to Peugeot shouldn't they be the one to take it? I realise it's not directly a question about warranty and more warranty/customer service but I figure who better to advise than yourselves. Thank you in advance for your response.
Good afternoon. Uk owner of a Peugeot 3008 2017.
I have owned the car for 6 months. In that time I have had to return it to the garage 3 times for " engine fault ,repair needed" management lights.
First time I had an oil pump failure and had to have it recovered. Since then it has been returned 2 further times in the space of 6 months. Ecu fault and camshaft sensor.
All covered under warranty however the last 2 time a nothing was replaced, just fault cleared. The car came with 2 years extended warranty which I paid for.
The garage have just said I can collect the car and they have cleared the fault.
Nothing done to repair the vehicle. They have said next time I have a fault I should take the vehicle to a main Peugeot dealer ( they are Renault, but used to be Peugeot) the reason given is that they cannot diagnose the problem. My question is should I? I bought the car from them, the car keeps breaking down and I see it as their responsibility to put it right. If they need it to go to Peugeot shouldn't they be the one to take it? I realise it's not directly a question about warranty and more warranty/customer service but I figure who better to advise than yourselves. Thank you in advance for your response.
