Tweet
Hi all,
I know this topic has been discussed countless times, but I thought I would share my experience and possibly ask for some advice! Situation below:
- Audi A6 Avant 2016, 4yr PCP @ 12,000 miles per year
- VT'd with 23,000 excess miles pro-rata after 39 months
- Audi sent bill for circa £500 repair plus circa £1600 excess miles
Firstly, I want to thank the regular posters here for the advice on arguments on both the damage and excess mileage. I used the 'standard' basic VT template sent to the correct address and didn't sign anything as per guidelines. Audi standard response blah blah blah- money still due etc. I then used the response templates again stating my rights as posted on here (see attached 'End of contract invoice response'). This prompted another letter from Audi completely ignoring my letter and requesting payment. They also agreed to waive some of the damage and came up with a figure of around £1800 for the lot.
I then sent the attached 'Audi complaint Response' setting out a number of point including the face they failed to acknowledge the actual VT clause.
Yesterday I received another letter from Audi Finance again requesting the money but again not acknowledging my letters- which is frustrating. They have given me the standard 'you need to respond within 7 days' thing.
What are peoples experiences with this? Through reading many threads on this site, I hopefully have drafted the letters correctly, however, its frustrating when Audi refuse to acknowledge these and constantly bully people into the money. Any advice on what to do next?!
Thanks in advance!
I know this topic has been discussed countless times, but I thought I would share my experience and possibly ask for some advice! Situation below:
- Audi A6 Avant 2016, 4yr PCP @ 12,000 miles per year
- VT'd with 23,000 excess miles pro-rata after 39 months
- Audi sent bill for circa £500 repair plus circa £1600 excess miles
Firstly, I want to thank the regular posters here for the advice on arguments on both the damage and excess mileage. I used the 'standard' basic VT template sent to the correct address and didn't sign anything as per guidelines. Audi standard response blah blah blah- money still due etc. I then used the response templates again stating my rights as posted on here (see attached 'End of contract invoice response'). This prompted another letter from Audi completely ignoring my letter and requesting payment. They also agreed to waive some of the damage and came up with a figure of around £1800 for the lot.
I then sent the attached 'Audi complaint Response' setting out a number of point including the face they failed to acknowledge the actual VT clause.
Yesterday I received another letter from Audi Finance again requesting the money but again not acknowledging my letters- which is frustrating. They have given me the standard 'you need to respond within 7 days' thing.
What are peoples experiences with this? Through reading many threads on this site, I hopefully have drafted the letters correctly, however, its frustrating when Audi refuse to acknowledge these and constantly bully people into the money. Any advice on what to do next?!
Thanks in advance!
