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Hello looking for some wisdom here please…
I am in an end of terrace Victorian property with two other houses. When we bought the house, we were told we shared the water supply with the other two.
the other end of terrace is rented and the landlord arranged to have a sub meter fitted as tenants were having issues with being overcharged for water (we’ve always paid fixed charge).
Landlord hires private contractors to install that and in doing so cut off our water supply.
long story short the lettings agent is arguing it is the water company’s job to fix as they weren’t made aware that it was a shared mains. I assume landlord was notified via surveys that it was shared when he bought the property (now lives abroad). Middle terrace is fine as looks like she had her own pipes fitted an age ago.
we’re now left with no water (been 3 days). Water company suggest it is 3rd party to resolve and won’t step in (despite their technician saying they would) but have issues 73 and 75 of Water Act to the contractors (but this looks to say fix it in 14 days?!). Letting agent saying it’s for south east to fix as they didn’t tell them it was shared before carrying out the works.
we’re stuck in the middle with no water still and heading into a bank holiday weekend.
Who has the authority to engage the contractor - is it landlord or letting agent of the end of terrace?
and can the water company really not step in after x period it not resolved?
how can we get water now?
is there any legal duty on any of them to fix this?
separate question on compensation once this is all resolved…spent hours on the phone and has been a right palaver.
help!
thank you
I am in an end of terrace Victorian property with two other houses. When we bought the house, we were told we shared the water supply with the other two.
the other end of terrace is rented and the landlord arranged to have a sub meter fitted as tenants were having issues with being overcharged for water (we’ve always paid fixed charge).
Landlord hires private contractors to install that and in doing so cut off our water supply.
long story short the lettings agent is arguing it is the water company’s job to fix as they weren’t made aware that it was a shared mains. I assume landlord was notified via surveys that it was shared when he bought the property (now lives abroad). Middle terrace is fine as looks like she had her own pipes fitted an age ago.
we’re now left with no water (been 3 days). Water company suggest it is 3rd party to resolve and won’t step in (despite their technician saying they would) but have issues 73 and 75 of Water Act to the contractors (but this looks to say fix it in 14 days?!). Letting agent saying it’s for south east to fix as they didn’t tell them it was shared before carrying out the works.
we’re stuck in the middle with no water still and heading into a bank holiday weekend.
Who has the authority to engage the contractor - is it landlord or letting agent of the end of terrace?
and can the water company really not step in after x period it not resolved?
how can we get water now?
is there any legal duty on any of them to fix this?
separate question on compensation once this is all resolved…spent hours on the phone and has been a right palaver.
help!
thank you
