Tweet
Hi All
I have had my Samsung S4 from Virgin Mobile since about June 2013. For the first 3 months I had numerous problems which I complained to the Chief Executives Office and each month for about 3 months they cleared my bill so I had nothing to pay.
I have had a few months now where everything has been fine, but then last month I had more issues. One was when I phoned them to increase my allowances. A few days later I received a letter thanking me for taking out their mobile phone insurance (something I never agreed to nor was it even mentioned).
I complained again and they credited £30 to my account. As I was still unhappy and pursuing my complaint the guy I was dealing with said that due to me continuing my complaint and I wasn't happy with his dealing of my complaint, he then removed my £30 credit.
So, the question is am I able to cancel my contract with them due to the consistent and regular problems I have had and would they request I send back my phone? Which now has a cracked screen as well!!
Thank you all for any help offered.
Tony
I have had my Samsung S4 from Virgin Mobile since about June 2013. For the first 3 months I had numerous problems which I complained to the Chief Executives Office and each month for about 3 months they cleared my bill so I had nothing to pay.
I have had a few months now where everything has been fine, but then last month I had more issues. One was when I phoned them to increase my allowances. A few days later I received a letter thanking me for taking out their mobile phone insurance (something I never agreed to nor was it even mentioned).
I complained again and they credited £30 to my account. As I was still unhappy and pursuing my complaint the guy I was dealing with said that due to me continuing my complaint and I wasn't happy with his dealing of my complaint, he then removed my £30 credit.
So, the question is am I able to cancel my contract with them due to the consistent and regular problems I have had and would they request I send back my phone? Which now has a cracked screen as well!!
Thank you all for any help offered.
Tony
