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Hi Everyone,
I ordered some materials from an online supplier of construction materials.
I paid for the goods personally, to include delivery to a domestic address. The payment was made by BACS from my personal account.
I have a limited company which is a roofing company - but this order was nothing to do with my company, this was ordered personally and paid for as such.
The order was in excess of £2000.00 inc vat
My friends subsequently changed their mind and did not want the materials as they had changed their mind on the project
I personally paid to collect the materials, and return them as per the online suppliers instruction - back to the manufacturer at a cost in excess of £500.00
The online supplier has done the following:
Delivered the materials a day early to my friends - delivering them at 10pm at night causing a great deal of stress
After my returning the materials back to manufacturer - they were reluctant to commit to a refund
They stated over the phone that they would deduct a 35% Diminished Value Charge as I was a consumer* - as per their terms
They have today stated that instead they would charge a 35% restocking charge as I was a business not a consumer (In writing)
Confused - I checked the invoice and low and behold they have put my name and home address on the invoice but have slid my company name in there...*
When I challenged them and notified them this was a personal transaction from my personal account, not my business and I have paid personally to return them (I have the reciepts van hire, fuel ect) they did not know where to go other than speak to a solicitor.
I spend hundreds of thousands yearly through my business on materials - this was a personal transaction after finding the cheapest deal for some friends whom I was going to advise on installation nothing more.
If I had wanted my company to pay for this I would have done.
What are my rights?
They have since said on the phone that if I claim to be a consumer - they will issue an apology that they would have made a mistake and revert to the 35% Diminished value charge.
The materials were returned in the same condition as was delivered by their driver.
It is not about the money - it is a matter of principal as having now seen all their trustpilot reviews they are a 1 star business out to rip people off by retaining money at whatever cost.
I need to know where to go with this as I refuse to let them get away with it
Many Thanks In Advance
*
I ordered some materials from an online supplier of construction materials.
I paid for the goods personally, to include delivery to a domestic address. The payment was made by BACS from my personal account.
I have a limited company which is a roofing company - but this order was nothing to do with my company, this was ordered personally and paid for as such.
The order was in excess of £2000.00 inc vat
My friends subsequently changed their mind and did not want the materials as they had changed their mind on the project
I personally paid to collect the materials, and return them as per the online suppliers instruction - back to the manufacturer at a cost in excess of £500.00
The online supplier has done the following:
Delivered the materials a day early to my friends - delivering them at 10pm at night causing a great deal of stress
After my returning the materials back to manufacturer - they were reluctant to commit to a refund
They stated over the phone that they would deduct a 35% Diminished Value Charge as I was a consumer* - as per their terms
They have today stated that instead they would charge a 35% restocking charge as I was a business not a consumer (In writing)
Confused - I checked the invoice and low and behold they have put my name and home address on the invoice but have slid my company name in there...*
When I challenged them and notified them this was a personal transaction from my personal account, not my business and I have paid personally to return them (I have the reciepts van hire, fuel ect) they did not know where to go other than speak to a solicitor.
I spend hundreds of thousands yearly through my business on materials - this was a personal transaction after finding the cheapest deal for some friends whom I was going to advise on installation nothing more.
If I had wanted my company to pay for this I would have done.
What are my rights?
They have since said on the phone that if I claim to be a consumer - they will issue an apology that they would have made a mistake and revert to the 35% Diminished value charge.
The materials were returned in the same condition as was delivered by their driver.
It is not about the money - it is a matter of principal as having now seen all their trustpilot reviews they are a 1 star business out to rip people off by retaining money at whatever cost.
I need to know where to go with this as I refuse to let them get away with it
Many Thanks In Advance
*
