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Unpaid overtime
Hi,
sorry if this has been asked before; it must come up loads but I cannot for the life of me find an exact example of my scenario online...
I work in a call centre and obviously upon occasion, staff receive that dreaded last call of the day. The one that will take you past your scheduled finish time for the end of your shift. Now providing the company in question is willing to recognise you for it, through pay or time in lieu for example, I do not think its unreasonable for the manager to expect you to stay to complete the call and provide the service.
but what happens when they won't?
the company I work for use to recognise everything you did past the end of your shift, but recently introduced a 15 minute rule in that you have to work past the end of your shift at least 15 minutes before they are willing to give you the time in lieu. All other time is just tough.
they give examples of shops and banks to justify it with no hard facts to back it up with.
The majority of the calls get dealt with in less than 15 minutes so they get loads of additional labour each week from the staff but don't have to pay a penny for it.
Can they legally do this?
thanks
sorry if this has been asked before; it must come up loads but I cannot for the life of me find an exact example of my scenario online...
I work in a call centre and obviously upon occasion, staff receive that dreaded last call of the day. The one that will take you past your scheduled finish time for the end of your shift. Now providing the company in question is willing to recognise you for it, through pay or time in lieu for example, I do not think its unreasonable for the manager to expect you to stay to complete the call and provide the service.
but what happens when they won't?
the company I work for use to recognise everything you did past the end of your shift, but recently introduced a 15 minute rule in that you have to work past the end of your shift at least 15 minutes before they are willing to give you the time in lieu. All other time is just tough.
they give examples of shops and banks to justify it with no hard facts to back it up with.
The majority of the calls get dealt with in less than 15 minutes so they get loads of additional labour each week from the staff but don't have to pay a penny for it.
Can they legally do this?
thanks
