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I purchased an expensive Apple iPhone from a well known retailer 2 years and seven months ago.
The product came with a two year garuntee. Obviously, it is now seven months past that period.
Yesterday, it stopped working. It is in pristine condition, has never been manhandled or damaged and all original.
I have done some extensive digging online and it looks like it may have water damage. It has never been submursed in water though from what I am reading, it would seem that even a few spots of rain can cause this issue as with age, apparently the water tightness around the earpiece on this device can fail particularly if it has ever over-heated. The device was marketed as 'water resistent' IP68.
My question is, how likely is it that the retailer will consider looking at the device or repairing/replacing it with the consumer rights act in mind?
The total cost for this product was £1099.00. I do not think that two years and seven months is an acceptable amount of time for a product to last until it goes catastrophically wrong, particularly given it's pristine condition. Things don't last forever, but I really do not think that for the cost of this product, it should already be completely un-usable.
I understand from some online websites that there is a slot on the side of the phone which has a water contact identifier. It is some kind of material that goes red if it gets wet. I am going to try and get one of the small pins that opens this slot to check but I would be very surprised to see any indication of water damage as it has never been near water.
I would be most grateful of any suggestions or ideas on what I can do in this sitituation. I am yet to contact the retailer as the phone failed whilst I was away and I had no way of contacting anyone.
Thanks in advance.
The product came with a two year garuntee. Obviously, it is now seven months past that period.
Yesterday, it stopped working. It is in pristine condition, has never been manhandled or damaged and all original.
I have done some extensive digging online and it looks like it may have water damage. It has never been submursed in water though from what I am reading, it would seem that even a few spots of rain can cause this issue as with age, apparently the water tightness around the earpiece on this device can fail particularly if it has ever over-heated. The device was marketed as 'water resistent' IP68.
My question is, how likely is it that the retailer will consider looking at the device or repairing/replacing it with the consumer rights act in mind?
The total cost for this product was £1099.00. I do not think that two years and seven months is an acceptable amount of time for a product to last until it goes catastrophically wrong, particularly given it's pristine condition. Things don't last forever, but I really do not think that for the cost of this product, it should already be completely un-usable.
I understand from some online websites that there is a slot on the side of the phone which has a water contact identifier. It is some kind of material that goes red if it gets wet. I am going to try and get one of the small pins that opens this slot to check but I would be very surprised to see any indication of water damage as it has never been near water.
I would be most grateful of any suggestions or ideas on what I can do in this sitituation. I am yet to contact the retailer as the phone failed whilst I was away and I had no way of contacting anyone.
Thanks in advance.
