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Good evening all,
Just stumbled on this fantastic forum and as of yet, I cannot find anything reference distance learning refund.
Reference distance learning training provider failing to offer a full refund.
19 Jan 2019 - A partial payment was paid via bank transfer to enroll for e-learning.
The invoice was more than the online price & what was verbally quoted. An email was sent to the training provider whereby an additional course was offered as compensation. When this additional course was factored into the final total there was still a discrepancy from the original quoted price.
Upon logging into the online eLearning portal via the tablet an app is offered to be downloaded to enhance the learners' experience. This app does not work & the training provider does not accept this.
Several tickets were raised within the online eLearning portal as why certain parts of the portal do not work as advertised and why all of the external links do not work - these tickets were never answered & emails directly to the company had to be raised.
After several emails a reply from the training provider "we cannot confirm any refund/. The refund is dependant on the credit from the online learning portal for the training modules you have already accessed these which is normally non-refundable under our terms and conditions." The irony is that one needs to access the first module at least to identify if the portal works as one would expect for an expensive distance learning course.
It has been 14 days since payment was made and still, no course training manual has arrived but apparently, it was mailed via the training company (one of their emails suggested that a refund shall not be reimbursed until their manual is returned). An email has been sent reference the training manual to which I have had no reply.
Thank you all for taking the time to read this.
Below is an extract from the companies T&C - they state one has to cancel the course within 7 days (I was still trying to get the course material working etc within this time frame).
Thank you all in advance.
This is a copy of the companies T&C
4 Withdrawal and Access to course materials – including Refund/Cancellation Policy
4.1 As part of undertaking an FTI course you will be granted access to various materials (Course Materials)
4.2 You may withdraw from a course (or de-select any optional modules that you may have selected) for any reason (including if you simply change your mind) within 7 working days of us (or an agent acting on our behalf) sending the Enrolment Notification. To do so you must notify us in writing or e-mail within those 7 working days. You will then be entitled to a full refund from FTI in respect of the course or the optional modules you have withdrawn from (as the case may be). This will be paid as soon as possible, but in any event within 30 days. The rights referred to in this paragraph do not apply where you have received any benefit from enrolling on the course including but not limited to accessing Course Materials or areas of the website that are only available to enrolled students. You may de-select any optional modules within the 7 working days provided you have not accessed any Course.
4.3 Following the expiration of 7 working days from the date on which FTI (or our agent) has sent the Enrolment Notification, no refunds will be given and the obligation to make outstanding payments whether or not they have yet fallen due will not be cancelled unless you are incapacitated and can provide a medical certificate or other evidence to the satisfaction of FTI that you will be unable to perform physical activity for a period of one year or more from the date of the medical certificate or other evidence. The decision to grant a refund or cancel the obligation to make outstanding payments whether or not they have yet fallen due
will be made at the sole discretion of FTI and the decision will be
final. Under no circumstances will refunds be given for courses (or modules or part modules forming part of a course) that have already been commenced (whether or not completed) and you will remain liable to FTI for any unpaid fees for such courses.
4.4 When you are paying for a course by instalments, access will only be given to Course Materials on condition that all due instalment payments have been made to date in accordance with the payment schedule. If for any reason, payments, as outlined in any payment schedule, are not received by FTI (or our agent) or any payment is returned, refunded or retrieved by you, your credit card company or the entity through which you have arranged finance, your access to Course Materials will be denied, the contract between us and your enrolment will be cancelled immediately. No refund will be given of the initial deposit or any payments made to the date of cancellation. FTI will take any action required to reclaim all outstanding payments (including those that have not yet fallen due).
Just stumbled on this fantastic forum and as of yet, I cannot find anything reference distance learning refund.
Reference distance learning training provider failing to offer a full refund.
19 Jan 2019 - A partial payment was paid via bank transfer to enroll for e-learning.
The invoice was more than the online price & what was verbally quoted. An email was sent to the training provider whereby an additional course was offered as compensation. When this additional course was factored into the final total there was still a discrepancy from the original quoted price.
Upon logging into the online eLearning portal via the tablet an app is offered to be downloaded to enhance the learners' experience. This app does not work & the training provider does not accept this.
Several tickets were raised within the online eLearning portal as why certain parts of the portal do not work as advertised and why all of the external links do not work - these tickets were never answered & emails directly to the company had to be raised.
After several emails a reply from the training provider "we cannot confirm any refund/. The refund is dependant on the credit from the online learning portal for the training modules you have already accessed these which is normally non-refundable under our terms and conditions." The irony is that one needs to access the first module at least to identify if the portal works as one would expect for an expensive distance learning course.
It has been 14 days since payment was made and still, no course training manual has arrived but apparently, it was mailed via the training company (one of their emails suggested that a refund shall not be reimbursed until their manual is returned). An email has been sent reference the training manual to which I have had no reply.
Thank you all for taking the time to read this.
Below is an extract from the companies T&C - they state one has to cancel the course within 7 days (I was still trying to get the course material working etc within this time frame).
Thank you all in advance.
This is a copy of the companies T&C
4 Withdrawal and Access to course materials – including Refund/Cancellation Policy
4.1 As part of undertaking an FTI course you will be granted access to various materials (Course Materials)
4.2 You may withdraw from a course (or de-select any optional modules that you may have selected) for any reason (including if you simply change your mind) within 7 working days of us (or an agent acting on our behalf) sending the Enrolment Notification. To do so you must notify us in writing or e-mail within those 7 working days. You will then be entitled to a full refund from FTI in respect of the course or the optional modules you have withdrawn from (as the case may be). This will be paid as soon as possible, but in any event within 30 days. The rights referred to in this paragraph do not apply where you have received any benefit from enrolling on the course including but not limited to accessing Course Materials or areas of the website that are only available to enrolled students. You may de-select any optional modules within the 7 working days provided you have not accessed any Course.
4.3 Following the expiration of 7 working days from the date on which FTI (or our agent) has sent the Enrolment Notification, no refunds will be given and the obligation to make outstanding payments whether or not they have yet fallen due will not be cancelled unless you are incapacitated and can provide a medical certificate or other evidence to the satisfaction of FTI that you will be unable to perform physical activity for a period of one year or more from the date of the medical certificate or other evidence. The decision to grant a refund or cancel the obligation to make outstanding payments whether or not they have yet fallen due
will be made at the sole discretion of FTI and the decision will be
final. Under no circumstances will refunds be given for courses (or modules or part modules forming part of a course) that have already been commenced (whether or not completed) and you will remain liable to FTI for any unpaid fees for such courses.
4.4 When you are paying for a course by instalments, access will only be given to Course Materials on condition that all due instalment payments have been made to date in accordance with the payment schedule. If for any reason, payments, as outlined in any payment schedule, are not received by FTI (or our agent) or any payment is returned, refunded or retrieved by you, your credit card company or the entity through which you have arranged finance, your access to Course Materials will be denied, the contract between us and your enrolment will be cancelled immediately. No refund will be given of the initial deposit or any payments made to the date of cancellation. FTI will take any action required to reclaim all outstanding payments (including those that have not yet fallen due).
