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hi All
I'll try and keep this as brief as possible
We have a consumer account with Vodafone
We switched our business broadband and telephone line to Vodafone in October and insisted on keeping the same telephone number (as we've been in business for 7 years!)
Vodafone added our business plan to the existing consumer account in order to give us the 'existing' customer discount
Shortly before our go live date, we received a letter advisingus of the go live with a different telephone number which we called and queried and were told not to worry
We went live on on 31st October and guess what - we had the NEW telphone number
We battled with them for 3 subsequent days afterwards to get the number back but it had already been released to a new customer on a different network so there was no chance
We started the complaints process after this caused massive financial loss to our business including loss of business, signage change all promotional materials, social media, al online content etc etc - to the value of £2,000
They offered £100 - we declined so it went to the ombudsman
The are saying upholding our complaint and proposing that vodafone pay the initial £100 + £150 and apologise in writing to us for the errors, but as we are on a consumer account vodafone are not responsible for ur business losses - thats a coincidence isn't it!!
Would appreciate your feedback and i theres anywhere else for me to go with this - other than obviously asking vodafone to make the necessary account changes to safeguard us moving forward
I'll try and keep this as brief as possible
We have a consumer account with Vodafone
We switched our business broadband and telephone line to Vodafone in October and insisted on keeping the same telephone number (as we've been in business for 7 years!)
Vodafone added our business plan to the existing consumer account in order to give us the 'existing' customer discount
Shortly before our go live date, we received a letter advisingus of the go live with a different telephone number which we called and queried and were told not to worry
We went live on on 31st October and guess what - we had the NEW telphone number
We battled with them for 3 subsequent days afterwards to get the number back but it had already been released to a new customer on a different network so there was no chance
We started the complaints process after this caused massive financial loss to our business including loss of business, signage change all promotional materials, social media, al online content etc etc - to the value of £2,000
They offered £100 - we declined so it went to the ombudsman
The are saying upholding our complaint and proposing that vodafone pay the initial £100 + £150 and apologise in writing to us for the errors, but as we are on a consumer account vodafone are not responsible for ur business losses - thats a coincidence isn't it!!
Would appreciate your feedback and i theres anywhere else for me to go with this - other than obviously asking vodafone to make the necessary account changes to safeguard us moving forward
