*WON !!!!** IVANIDEA v BPS... hearing 30th April **WON**

[Amethyst]

docs to follow [MENTION=61432]Ivanidea666[/MENTION]

CLAIM FORM

[Amethyst]

Re: *** IVANIDEA v BPS... issued 29th Dec

Docs.

[Amethyst]

Re: *** IVANIDEA v BPS... issued 29th Dec

Has been defended and N180 has been submitted. Waiting on court date and directions now.

[Amethyst]

Re: *** IVANIDEA v BPS... issued 29th Dec

basically like everyone else i went onto their site by mistake after being directed there by google.....however, after giving them the date and time of my flight they made me an appointment at Peterborough Passport Office on the morning of the day that i was flying out....while it was not impossible for me to have left Peterborough with a new passport at around 1.30/ 2 pm and then get to Stansted airport to fly out by 5.45 pm it would not have been easy and i regard this as them not having provided me with the service that they claim to have done

Ivan

[Amethyst]

Re: *** IVANIDEA v BPS... issued 29th Dec

Accidental defence entered

Dear Sirs CLAIM NO.

Last year on June 7th I went onto the British Passport Services Ltd / Uk Services and Support Ltd website to make an appointment for a passport renewal at Peterborough Passport Office.

I provided them with all the necessary information including the date and time of my flight, which was to fly to xxxxx from Stansted airport at 5.45PM on June 11th.

On June 8th I received an email confirming an appointment for the morning of June 11th at 9.30 am i.e. the morning of my flight!

I considered that it was an almost impossible expectation. i.e. to travel to Peterborough Passport Office, to have the appointment (hope that they were running to time), to wait 4 hours while the passport was processed, then get back to my parked car, leave Peterborough city centre and travel over 60 miles to the airport, park my car, get a courtesy bus to the airport, go to check-in for my bags, pass through security and get to my departure gate. I am sure that you will agree and that this element of the service was therefore not provided.

I therefore contacted British Passport Services Ltd several times using the designated “helpline” telephone number and quoting their 5 digit cancellation code, in order to try to cancel the appointment and re-schedule for a more manageable appointment time.

Their recorded message saying that it might have worked was appalling and in no way helpful or satisfactory, rather it was shoddy and unprofessional at best – and was not providing the service that they claimed. I never received any confirmation of cancellation or another appointment time and felt that had not provided any service!

The confirmation letter that they deem to be part of their service was addressed to the wrong person at a neighbouring BUT WRONG address and it was sheer luck that it did arrive with me, again demonstrating their lack of service and lack of fulfilment of any “service”. In addition, I recall that this letter arrived with me on the day of the appointment.

I thought that was the end of the matter until last November when I started receiving texts, emails and phone calls demanding that I pay the outstanding amount of £117.60.

Despite them bullying and attempting to intimidate me I have refused to pay British Passport Services Ltd the amount of £117.60 as it is clear to me that they did not provide the service that they claimed.

It is a shame that British Passport Services Ltd were not so attentive in providing me with a suitable appointment date and a “service”, as they were in harassing me for payment of their non-service.

The appointment that they made for me at Peterborough Passport Office for 11/06/2014 at 9.30am was completely useless to me and in no way provided a “service”. If British Passport Services Ltd think that this is an acceptable level of service and worthy of taking me to court for, I am astounded.

In summary therefore, I do not consider that I owe this money because the time of the appointment that they made for me at Peterborough Passport Office was grossly inappropriate, the letter was addressed to the wrong person at an incorrect address, and their helpline was anything but helpful i.e. they did not provide the services they agreed to.

I trust that you will agree with me and dismiss this claim.

Yours sincerely

[Amethyst]

Re: *** IVANIDEA v BPS... issued 29th Dec

[MENTION=61432]Ivanidea666[/MENTION] - have you heard anything from the court since entering your N180 ?

[Ivanidea666]

Re: *** IVANIDEA v BPS... issued 29th Dec

Hi I originally ticked the box for mediation when I sent back acknowledgement of service etc. The court rang me to discuss making an appointment for mediation but when I indicated that didn't consider that I owed BPS anything and wouldn't be willing to compromise they said that the mediation service wasn't suitable for me and that I'd be hearing from them soon with a court date etc.

[Amethyst]

Re: *** IVANIDEA v BPS... issued 29th Dec

Good stuff ... so wait and see time then. You should be preparing your witness statement and putting together evidences in the meantime though. See AngiT's thread for an idea of witness statement ...

[Ivanidea666]

Re: *** IVANIDEA v BPS... issued 29th Dec

Okay cheers....I'll get to work straight away!

[Ivanidea666]

Re: *** IVANIDEA v BPS... issued 29th Dec

Hi I've just received notice that my case has been transferred to my local county court at Kings Lynn....as yet there is no date set though.

[Amethyst]

Re: *** IVANIDEA v BPS... issued 29th Dec

Cool, it is usually transferred first then the Judge at KL will send out directions and poss a hearing date xx

[Ivanidea666]

Re: *** IVANIDEA v BPS... issued 29th Dec

Hi I've just received court date April 30th at Kings Lynn Norfolk...I just need to finish my witness statement and 'm in business. ...Has anybody actually been to cort yet? Regards Ivan

[EXC]

Re: *** IVANIDEA v BPS... issued 29th Dec - been allocated waiting hearing date/direc

Not yet, the first one is listed a couple of days before yours.

[EXC]

Re: *** IVANIDEA v BPS... issued 29th Dec

If you are working on your witness statement post it up when you have finished and we will have to work in the legal arguments that should really have been in your defence. When is the witness statement due to be filed?

[Ivanidea666]

Re: *** IVANIDEA v BPS... issued 29th Dec

Hi they have to have it at least 14 days before my court date...so that would be before 16th April I guess....