Re: Need help with FOS letter after 2nd rejection letter from MBNA
Sorry pressed button to post - continued as follows - Therefore, these were not applied as a direct result of the ppi premium and would not be refunded as part of this complaint.
I also note that you are dissatisfied with the amount of associated interest that has been refunded, an amount of £2345.42. Please note that the balance of your account fluctuated over time, and therefore the amount of interest charged varied. To clarify, the associated interest element of the refund is calculated on the interest directly associated with the ppi premiums, and not that charged on the whole balance. As the refund has been calculated in accordance with guidelines set out by the fos, i must inform you that no further refund is due.
If you are dissatisfied with the refund amount, you will need to refer back to the fos.
Bill-K , would really love your comments on this. Are they correct ? or talking a load of BS? The spreadsheet you made for me was from the figs given by MBNA and yet it seems they are trying wiggle out of paying the correct amount. I don't really want to go back to Fos until i get some advise, as not sure how to argue this. As mentioned also rcvd another letter on same day, this one was dated one day later 29/8/2013 and read as follows:-
Thank you for taking the time to contact us. I have assigned your complaint to one of our case managers who will complete a thorough investigation into your concerns. They will provide an update within 28 days. It is our commitment to you as a customer that if you have a complaint , it will be dealt with fairly and promptly. We endeavour to ensure that our complaints are resolved within eight weeks of receipt. We will keep you updated of the progress of your complaint.
I ASSUME, THAT THIS IS RE THE PENALTY CHARGES, BUT IT MENTIONS NOTHING AS TO WHAT I AM COMPLAINING ABOUT, SO UNSURE?
These two letters must have been sent before Fos rcvd my letters which were sent on 28th August recorded . Would really like someone to advise me how to handle this from here. Do i go back to Mbna, take their word its correct or contact Fos to complain again? Thanks again for taking the time to help me with this, but don't want to let Mbna get away with anything they shouldn't.
Sorry pressed button to post - continued as follows - Therefore, these were not applied as a direct result of the ppi premium and would not be refunded as part of this complaint.
I also note that you are dissatisfied with the amount of associated interest that has been refunded, an amount of £2345.42. Please note that the balance of your account fluctuated over time, and therefore the amount of interest charged varied. To clarify, the associated interest element of the refund is calculated on the interest directly associated with the ppi premiums, and not that charged on the whole balance. As the refund has been calculated in accordance with guidelines set out by the fos, i must inform you that no further refund is due.
If you are dissatisfied with the refund amount, you will need to refer back to the fos.
Bill-K , would really love your comments on this. Are they correct ? or talking a load of BS? The spreadsheet you made for me was from the figs given by MBNA and yet it seems they are trying wiggle out of paying the correct amount. I don't really want to go back to Fos until i get some advise, as not sure how to argue this. As mentioned also rcvd another letter on same day, this one was dated one day later 29/8/2013 and read as follows:-
Thank you for taking the time to contact us. I have assigned your complaint to one of our case managers who will complete a thorough investigation into your concerns. They will provide an update within 28 days. It is our commitment to you as a customer that if you have a complaint , it will be dealt with fairly and promptly. We endeavour to ensure that our complaints are resolved within eight weeks of receipt. We will keep you updated of the progress of your complaint.
I ASSUME, THAT THIS IS RE THE PENALTY CHARGES, BUT IT MENTIONS NOTHING AS TO WHAT I AM COMPLAINING ABOUT, SO UNSURE?
These two letters must have been sent before Fos rcvd my letters which were sent on 28th August recorded . Would really like someone to advise me how to handle this from here. Do i go back to Mbna, take their word its correct or contact Fos to complain again? Thanks again for taking the time to help me with this, but don't want to let Mbna get away with anything they shouldn't.
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