Latest Update on PPI Judicial Review - NO APPEAL - get your claims in......

[SoapyBubbles]

Re: Latest Update on PPI Judicial Review - NO APPEAL - get your claims in......

Hi guys and girls,

I is a little bored so thought I'd write something.

Firstly for any tweeps that are even contemplating using a Claims Management Company-DON'T! Quite simply do not use ANY Claims Management Companies. Regardless how good they claim they are or how how good their reputation is, please do not use them. Even if they don't charge an upfront fee or if they only take 10% of any monies they win for you, do not even be tempted to use them.

Apart from the fact they WILL take a certain percentage of any monies they get for you, they can not and will not make your claim go any quicker if you do the simple work yourself.

I have made PPI claims in the past using both a CMC and doing it myself. There is as much if not more paperwork to be filled in for a CMC to pursue your claim as there would be if you were going to complain directly to the bank.

Again and I can promise you this, you WILL use as much time and energy if not more chasing your CMC for updates as you would chasing up the banks if you complain directly to them. The only difference is the bank won't be taking a percentage of your any monies refunded to you.

Think of it like this if you use a CMC. You call your CMC for an update, they say we'll have to phone the bank. So your CMC then calls the bank gets the update or to be told they'll get back to them. You phone CMC back for update they either tell you what they know or they tell you they are waiting for bank to call back. Bank calls the CMC back with update. The CMC then has to call you just to repeat what the bank has told them!

If you do the work yourself. You call bank and ask for an update. You either get it there and then or wait a few hours and call back for it. Simples.

A CMC can't, won't and don't do anything for you that you can't do yourself.

No matter how hard or how difficult you think it is to do the work yourself, if your browsing on this site, then your home on a bloody boat!

The CMC I used was called 'The Claims Guys'. And they were indeed absolutely 100% useless! However once you sign those forms, they own you! It took 'The Claims Guys' 2 months after the bank had sent the refund cheque to them for them to then send out my refund. This was just one of many problems I had with them.
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Have you any news soapy?

Gonna write an update in a bit Cappo!

[cappo]

Re: Latest Update on PPI Judicial Review - NO APPEAL - get your claims in......

Have you any news soapy?

[cappo]

Re: Latest Update on PPI Judicial Review - NO APPEAL - get your claims in......

You will NEVER get 100% satisfaction from a customer base. There is no such thing as a perfect score. If you read opinions from people about products on any site, it is impossible to find a 100% score. It's unrealistic to get 100% of customers satisfied.

It would be nice though just for a change would'nt it.

[oorbrian]

Re: Latest Update on PPI Judicial Review - NO APPEAL - get your claims in......

I think RBS are being reasonable at their self imposed 75% target and admire their honesty on their first report saying that they had only reached a 58% satisfaction with their complaints handling. It shows that they are looking at it as an area where improv ement is needed.
My issue is that if this is a highlighted area of shortfall from their targets why have they not paid more attention to updating people whose complaints are on hold or with the FOS.
Since May 8th i have heard nothing ,not even a bog standard " we will deal with in due course but there is a backlog"!

[LouieJ]

Re: Latest Update on PPI Judicial Review - NO APPEAL - get your claims in......

Just got off the phone to HSBC. I was told that all Credit card PPI are handled at Bristol and all Loan PPI is being handled at Southampton on 02380723838.

The guy in Southampton took all of ten seconds to find my complaint but said because my complaint is a "JR" complaint, as he put it, that they are now revisting them complaints and dealing with them but he couldnt give me a time. He said they are going to send letters out letting people know this?? In other words, your complaint is on hold for even longer and we'll send you a letter to tell you this. He couldnt even tell me when I would get this letter. But either way thats not the letter I want to receive.

The fact he called it a "JR" complaint indicates that they have seperated these complaints into their own little group. And when he said re-visit, makes me think they honestly must have thought they were going to win the case and the only preparation they had done for the cases on hold were probably letters of rejection.

[leclerc]

Re: Latest Update on PPI Judicial Review - NO APPEAL - get your claims in......

Why not 100% of customers,75% customer satisfaction is not great is it?

You will NEVER get 100% satisfaction from a customer base. There is no such thing as a perfect score. If you read opinions from people about products on any site, it is impossible to find a 100% score. It's unrealistic to get 100% of customers satisfied.

[di30]

Re: Latest Update on PPI Judicial Review - NO APPEAL - get your claims in......

Any further feedback from yours yet Leclerc?

[leclerc]

Re: Latest Update on PPI Judicial Review - NO APPEAL - get your claims in......

That is not by there choice, they where forced to by the FSA/FOS and had no choice in the matter.
[/COLOR][/LEFT]

They weren't and this is about the Customer Charter and not complaints data. The FSA does not comply RBS/NatWest to publish anything about their own Customer Charter.

[pompeyfaith]

Re: Latest Update on PPI Judicial Review - NO APPEAL - get your claims in......

Twice a year we will publish the most common areas of complaint

That is not by there choice, they where forced to by the FSA/FOS and had no choice in the matter.

[cappo]

Re: Latest Update on PPI Judicial Review - NO APPEAL - get your claims in......

not a sausage from RBS ! The Bank who care about customers

CUSTOMER CHARTER
Last June, we made a very public commitment to become a better bank for our customers and launched our Customer Charter - a set of 14 long term promises based on what you told us was important. To show we're taking this seriously and to be transparent, we promised to share progress along the way.
12. We will resolve customer complaints fairly, consistently, and promptly

We are aiming for 75% of customers to be satisfied with the way their complaint has been handled.

13. Twice a year we will publish the most common areas of complaint

And we'll strive to address the causes.

14. We will actively seek your thoughts and suggestions on how we can become more helpful

We will launch a new Customer Listening Programme to ensure all our staff, including Executives, can hear first hand about the needs and frustrations of our customers.

They dont want my suggestions!

Why not 100% of customers,75% customer satisfaction is not great is it?

[oorbrian]

Re: Latest Update on PPI Judicial Review - NO APPEAL - get your claims in......

not a sausage from RBS ! The Bank who care about customers

CUSTOMER CHARTER
Last June, we made a very public commitment to become a better bank for our customers and launched our Customer Charter - a set of 14 long term promises based on what you told us was important. To show we're taking this seriously and to be transparent, we promised to share progress along the way.
12. We will resolve customer complaints fairly, consistently, and promptly

We are aiming for 75% of customers to be satisfied with the way their complaint has been handled.

13. Twice a year we will publish the most common areas of complaint

And we'll strive to address the causes.

14. We will actively seek your thoughts and suggestions on how we can become more helpful

We will launch a new Customer Listening Programme to ensure all our staff, including Executives, can hear first hand about the needs and frustrations of our customers.

They dont want my suggestions!

[di30]

Re: Latest Update on PPI Judicial Review - NO APPEAL - get your claims in......

Any letters on any of your reclaims in the post today folks?

[di30]

Re: Latest Update on PPI Judicial Review - NO APPEAL - get your claims in......

Progress??
Letter received from HSBC today in response to my complaint re PPI on an old loan account & on my credit card account.
Loan was going back to 1992 - they say even though I have sent them a copy of the original loan agreement they are unable to determine when the loan was satisfied and therefore are unable to calculate the premiums paid and redress due.

Derrr - it was for 60 months as per agreement I sent to them!
They say I need to prove with bank statements when the loan ended.
Fortunatley I have kept most of the staements so will be digging through them later.
Surely it is unreasonable for them to expect me to produce copies of bank statements proving when the last payment went out?
Also the PPI was fron t loaded - so would it even matter?

Credit card
They have offered to repay all premiums paid between 2005 to 2010 - as this is the period for which they must keep records.
They also offer to pay interest - which appears to be simple interest,slippery so n so's have neglected to include the interest added to the ppi premiums applied to my account each month.
The amount offered is half what it should be for the period and a sixth of what I calculate it should be,including CI added to the premiums ,for the period 1990 -2010 ( I have most of the statements to back up).

I have been here before with Amex who refused to refund the interest they applied to the PPI premiums and that is now with an Ombudsman - or at least on the waiting list / pile.

Will give HSBC a bell on Monday & see what they have to say.


Matty

Matty

I have the CEO address for HSBC if you don't already have this, let me knos and good luck.

[di30]

Re: Latest Update on PPI Judicial Review - NO APPEAL - get your claims in......

Just had my PPi refund from MBNA £912.86 plus interest associated with the PPI premiums £17.70 plus 8% interest £61.73 total £992.29 this takes into account a previous PPI refund of £1.31 The total amount will be applied to the outstanding balance on my account

Brilliant, Well done hun! x

[cappo]

Re: Latest Update on PPI Judicial Review - NO APPEAL - get your claims in......

Thanks Cappo, hope all is well with you

It is Leuc and thanks for asking,All the best,enjoy your Win.