Latest Update on PPI Judicial Review - NO APPEAL - get your claims in......

[Paul210]

Re: Latest Update on PPI Judicial Review - NO APPEAL - get your claims in......

my 2 was put in with lloyds before xmas 2010 and they upheld them approx 2 weeks ago.

I think maybe your email to the CEO prompted a move away from their normal procedure making yours the exception rather than the rule. While it was a smart move to apply pressure this way and got you what you wanted, if everyone went down this route the volume would dictate that they would simply issue automated replies saying being dealt with and to wait. They may be willing to jump onto the odd one to avoid the grief for Antonio's inbox but as soon as it becomes more than the odd one they will close the option off.

[Paul210]

Re: Latest Update on PPI Judicial Review - NO APPEAL - get your claims in......

If I owned a company that employed additional staff who, in the absence of a policy, didn't know what to do, the chief executive would be out on his ear.

You could argue you do own it (and I, and everyone else on here who pays tax) via the government stake, however dont hold you breath for intervention on your (our) behalf from that qaurter - theyve got biger fish to fry than worrying about us lot.

[di30]

Re: Latest Update on PPI Judicial Review - NO APPEAL - get your claims in......

Welcome to LB biondani

They should already know the rules and sorry your still waiting, its just not on is it?

However, surely you shouldn't be waiting that much longer now, my 2 was put in with lloyds before xmas 2010 and they upheld them approx 2 weeks ago, but they cannot keep using that as an excuse, tell them this as well and tell them you know they have been dealing with them!
Good luck.

[EXC]

Re: Latest Update on PPI Judicial Review - NO APPEAL - get your claims in......

Their comment was that they are still waiting for advice on what Lloyds group policy is going to be on how to deal with the complaints on hold.

If they're unsure as to what their policy is, point them in the direction of their own website which says:

''We will now be revisiting your complaint and advising you of the final outcome as soon as possible. We have employed additional staff to manage customers’ queries about their PPI policies.''

Lloyds TSB - Payment Protection Insurance Complaints

Note that it says ''We will now be revisiting your complaint....''

If I owned a company that employed additional staff who, in the absence of a policy, didn't know what to do, the chief executive would be out on his ear.

[biondani]

Re: Latest Update on PPI Judicial Review - NO APPEAL - get your claims in......

Hi, first a quick introduction. I have been lurking here for a while and some of you may have seen me on MoneySavingExpert site. I have 3 complaints in with Black Horse since february 2011.

I have spoken to BH today and after a lot of persuading they have told me that they still haven't started to process the complaints put on hold due to the JR if they believe the complaint is to do with PS10_12. They have started processing those put on hold that should not have been held. They also confirmed that they put ALL cases on hold despite what they told us in their letters and phone calls.

Their comment was that they are still waiting for advice on what Lloyds group policy is going to be on how to deal with the complaints on hold. I believe that the FSA need to take action on these banks that are openly defying the regulations and sticking two fingers up at the customer.

Ian

[debtisbad]

Re: Latest Update on PPI Judicial Review - NO APPEAL - get your claims in......

Time to get proactive and use this:
http://www.ico.gov.uk/upload/documen...3%20%20doc.pdf

I have spent the whole afternoon working out my PPI reclaim, which amounts to 2K more than the alleged debt that I have/am being pursued for.

Work in progress, as PF says. But matters must be brought back to the status quo and that includes incorrect data being removed or in some cases, corrected.

Thanks angry cat. Been there done that. ICO said no. I even went through their complaints system. I have a thread on here.

The references all drop off this year, which is year 6, but it was the principle of the matter that nobody, including the regulatory bodies or an MP could be bothered to take the issue seriously.

[pompeyfaith]

Re: Latest Update on PPI Judicial Review - NO APPEAL - get your claims in......

In answer to your final question about the banks arguing against their cutomers _ coz they can.They will do anything to avoid dealing with the matter.

As more and more citizens come to realise that, that will be there downfall

[MattyA]

Re: Latest Update on PPI Judicial Review - NO APPEAL - get your claims in......

OK guys and beautiful girls.....

Here's an update with regards to my PPI complaints with MBNA and Barclays/FirstPlus. They have both had the complaints since September 2010 so been subject to the unsanctioned hold etc etc.

Neither the customer services at MBNA or Barclays/FirstPlus could provide me with any relevant information or timescales. Absolutely nothing. No matter how often I called or e-mailed and asked.

So doing what a lot of tweeps on here started doing, I began contacting the Office of the Chief Executive via e-mail.

MBNA first of all. Sent first polite but firm e-mail to CEO and didn't receive any reply. Sent another more forceful but still polite e-mail a few days later. Received a reply almost instantly from a senior figure at the bank who asked me if I could give him 24 hours to look into the complaints which of course I duly did. Received a reply 36 hours later, asking for a contact number so he could call me. I've since had several conversations with him and exchanged numerous e-mails. He has given me more information about the complaints in a matter of days than MBNA customer services have supplied me with in 8 months. Things seem to be finally progressing. Granted still very slowly but at least it seems the ball is starting to roll. As the complaint involves 5 different loan accounts over a period of 10 years, he has informed me it is quite a difficult case and it will take time. However he has informed me that he hopes to have informative and more detailed information about at least two of the accounts at the end of this week at the very latest. He also hopes to provide a time limit on the other 3 accounts very soon. Hopefully he keeps to his word because unfortunately for him I have a direct phone number and e-mail address for him. And he is now the ONLY way I will be contacting MBNA about the complaints. I have to say he was very pleasant and helpful on both the phone and in his e-mails.


Barclays took a little more effort before getting anywhere. It took 5 e-mails to the Office of the Chief Executive before I even got an acknowledgement. Was beginning to e-mail them daily at one point. With each e-mail being more forceful than the last but always polite and straight to the point. So again I have been in direct contact with a senior manager within Barclays with which I have just had a telephone call with. He informed me that the initial complaint was investigated in October/November 2010 and the outcome of this was 'they could not determine the outcome'. However because of the outcome of Judicial Review, he told me that this outcome could change. He told me they are now assessing the complaint by the standards determined by the Judicial Review. He told me that I will receive the 'final outcome' no later than the end of August. Again I hope he's right as I now have a direct phone number and e-mail address for him also. And just to add this senior figure just like the one at MBNA was also very pleasant and helpful on both the phone and in his e-mails.


I just don't understand why the call centre staff at the banks can't supply the customer with the above information. Why do we have to go through the CEO to find out this rather simple information?

So guys and beautiful gals, if you want to find out information about your pending complaints, you are going to have to bypass the whole customer services set up at the banks as they quite simply don't or won't have the information you are most probably looking and wanting.

So be prepared for the fight and be prepared to send a lot of e-mails which won't even get an acknowledgement but keep sending them. They will take notice of you sooner or later. Promise.

Good luck.

Thanks for reading.

Hi Soapy I have taken the self and same tack and like you have had some response at least and the ball seems to have started to roll.

In answer to your final question about the banks arguing against their cutomers _ coz they can.They will do anything to avoid dealing with the matter or give you back the money that they stole from you.

Matty

[MattyA]

Re: Latest Update on PPI Judicial Review - NO APPEAL - get your claims in......

That's been my story with Egg. Except in my case the loan with the PPI was consolidated into a second loan with no PPI, but Egg had capitalised the PPI element in the first loan! So I've been paying for something I've derived no benefit from. FOS have told Egg to cough up but they are still refusing to pay out everything. FOS are like a wet paper bag - useless.
------------------------------- merged -------------------------------


Indeed, I can vouch for that. Also, what about the data on the CRAs? All those defaults and late payment markers for sums that are proved to be for the wrong amounts due to mis-sold PPI?

Excellent point re the defaults & late payment charges - I will have some of that.
Cheers DS !

[SoapyBubbles]

Re: Latest Update on PPI Judicial Review - NO APPEAL - get your claims in......

Why did banks argue against the consumers?

[pompeyfaith]

Re: Latest Update on PPI Judicial Review - NO APPEAL - get your claims in......

Ok guys and beautiful girls.....

Come on lets be fair what about beautiful boys

[SoapyBubbles]

Re: Latest Update on PPI Judicial Review - NO APPEAL - get your claims in......

OK guys and beautiful girls.....

Here's an update with regards to my PPI complaints with MBNA and Barclays/FirstPlus. They have both had the complaints since September 2010 so been subject to the unsanctioned hold etc etc.

Neither the customer services at MBNA or Barclays/FirstPlus could provide me with any relevant information or timescales. Absolutely nothing. No matter how often I called or e-mailed and asked.

So doing what a lot of tweeps on here started doing, I began contacting the Office of the Chief Executive via e-mail.

MBNA first of all. Sent first polite but firm e-mail to CEO and didn't receive any reply. Sent another more forceful but still polite e-mail a few days later. Received a reply almost instantly from a senior figure at the bank who asked me if I could give him 24 hours to look into the complaints which of course I duly did. Received a reply 36 hours later, asking for a contact number so he could call me. I've since had several conversations with him and exchanged numerous e-mails. He has given me more information about the complaints in a matter of days than MBNA customer services have supplied me with in 8 months. Things seem to be finally progressing. Granted still very slowly but at least it seems the ball is starting to roll. As the complaint involves 5 different loan accounts over a period of 10 years, he has informed me it is quite a difficult case and it will take time. However he has informed me that he hopes to have informative and more detailed information about at least two of the accounts at the end of this week at the very latest. He also hopes to provide a time limit on the other 3 accounts very soon. Hopefully he keeps to his word because unfortunately for him I have a direct phone number and e-mail address for him. And he is now the ONLY way I will be contacting MBNA about the complaints. I have to say he was very pleasant and helpful on both the phone and in his e-mails.


Barclays took a little more effort before getting anywhere. It took 5 e-mails to the Office of the Chief Executive before I even got an acknowledgement. Was beginning to e-mail them daily at one point. With each e-mail being more forceful than the last but always polite and straight to the point. So again I have been in direct contact with a senior manager within Barclays with which I have just had a telephone call with. He informed me that the initial complaint was investigated in October/November 2010 and the outcome of this was 'they could not determine the outcome'. However because of the outcome of Judicial Review, he told me that this outcome could change. He told me they are now assessing the complaint by the standards determined by the Judicial Review. He told me that I will receive the 'final outcome' no later than the end of August. Again I hope he's right as I now have a direct phone number and e-mail address for him also. And just to add this senior figure just like the one at MBNA was also very pleasant and helpful on both the phone and in his e-mails.


I just don't understand why the call centre staff at the banks can't supply the customer with the above information. Why do we have to go through the CEO to find out this rather simple information?

So guys and beautiful gals, if you want to find out information about your pending complaints, you are going to have to bypass the whole customer services set up at the banks as they quite simply don't or won't have the information you are most probably looking and wanting.

So be prepared for the fight and be prepared to send a lot of e-mails which won't even get an acknowledgement but keep sending them. They will take notice of you sooner or later. Promise.

Good luck.

Thanks for reading.

[Angry Cat]

Re: Latest Update on PPI Judicial Review - NO APPEAL - get your claims in......

Thank you for that, Angry Cat. But I have still got an adverse credit rating from CapQuest, despite the fact that there was an original dispute with the OC and CapQuest had zilch lawful reason to get involved. I wrote to the CapQuest's local MP, the ICO, etc, but nobody wants to do anything.

Time to get proactive and use this:
http://www.ico.gov.uk/upload/documen...3%20%20doc.pdf

I have spent the whole afternoon working out my PPI reclaim, which amounts to 2K more than the alleged debt that I have/am being pursued for.

Work in progress, as PF says. But matters must be brought back to the status quo and that includes incorrect data being removed or in some cases, corrected.

[debtisbad]

Re: Latest Update on PPI Judicial Review - NO APPEAL - get your claims in......

Thank you for that, Angry Cat. But I have still got an adverse credit rating from CapQuest, despite the fact that there was an original dispute with the OC and CapQuest had zilch lawful reason to get involved. I wrote to the CapQuest's local MP, the ICO, etc, but nobody wants to do anything.

[Angry Cat]

Re: Latest Update on PPI Judicial Review - NO APPEAL - get your claims in......

Exactly, those amounts include PPI payments, which if refunded means that the amounts being demanded by DCAs are also incorrect. Is this an example of demanding money that they are not entitled to? Should there be a redress for such demands?

Data that is processed in the above situation, is incorrect.

And, not a true reflection of consumers creditworthiness!