welcome finance help needed

[poochie]

Re: welcome finance help needed

yes we told them that and all we get is some crap about us havin to sign first before welcome will put figures on new agreement etc.... Sounds dodgy to me so I told them they are bein of no help because they are askin us to sign an agreement before figures are put on it and that is illegal.......
Im sick of arguin with fos because they seem to be hindering all this nonsense more than helpin in my opinion......
Its like we write to welcome then gotta send copies to fos then they fone and say they lost the letters or they in another dept etc....... Its gettin out of hand with their involvement
I wrote to welcome and told them to put figures on paper for us to look at and then we will decide if they bein genuine or if they tryin to pull a swifty on us again......... I flatly refuse to sign anythin without figures on it and a bloody proper interest rate........ They change the interest rate on new agreement which basically covers the ppi they should be repayin us so in my opinion the fos are helpin them pull the wool over our eyes and we would do better without the fos interference at times......
I even e-mailed the Financial services authority and still not got reply from them on this..... It was someone on here who advised me to e-mail them to see what they thot about it all........ Seems their silence tells a story and it much like my own opinions but Im gonna try get their attention again

[dogtired]

Re: welcome finance help needed

Yes several times

[enaid]

Re: welcome finance help needed

Have you told the FOS you are not willing to sign the new contracts and if so what did they say?
Have you explained to them fully that the new contracts would put you in a worse position than if you had the PPI?

[poochie]

Re: welcome finance help needed

help needed please or some advice....thanx

[dogtired]

Re: welcome finance help needed

I echo that.
The financial statement that was sent last year was still incorrect and we have had NOTHING on this house in writing from them no evidence in the subject access request either and all information stopped in March 2008 without explanation as to why.
When I did phone them I was told verbally "oh.this is not a solid loan agreement" (stangely march last year) but despite requests have not got a transcript of this conversation.
A bit in limbo really as we will not sign any new agreement with them.:tinysmile_hmm_t2:

[poochie]

Re: welcome finance help needed

can anyone help on this matter....
Seems we both not gettin any further with this and welcome are still not chasin us to resume payments and its botherin me altho I dont know why.....maybe because it was a secured laon on our property and Im worried we may lose our home over this because they makin no move to collect payments despite my tryin to arrange it by phone and letter

HELP PLEASE!!!!!!

[dogtired]

Re: welcome finance help needed

Further to above. FOs mentioned that they could produce "reconsituted" agreeent. What is this?
Also if we still refuse to sign the form that we had re ppi what happens then?

[dogtired]

Not much further on than you! had a phone call from FOS and the person sounded very young he just asked me all the questions I had already put on the form and have e-mailed him again, no reply yet, we did have a letter from last year from Wellscum which did admit they could not enforce this loan as they could not "find" the documents, they still charged us from then until we had the latest stement when I noticed they had not added the "consolidation" since March!
Its been a long slog but a bit like a dog once I get going i cannot stop so far have been very polite and not shouted or screamed and as far as I can see its just a case of waiting, we may have a "black mark" on credit files because of them but I am willing to live with that if we get a result in the end.
Just after posting tis got a leter from FOS. No good news as most of this happened before "regulation" they say they cannot investigate this and that we still have to come to some sort of aggrement with Welcome:-(
One glimmer of "hope" being is the mistake they made of 1. Not sending us an copy of signed aggrement or asking us to sign anything for this address and 2. When they wrote to us with the "financial breakdown" whoever had done it had the APR as 1% they have not as yet tried to wriggle out of that one nor have thy tried to enforce the agremnt by force. Still not giving up !

[poochie]

Re: welcome finance help needed

I got more e-mails from fos and basically they sayin welcome have issued me with new agreement to sign and we must sign it before they will amend our account etc
I have replied flatly refusin to sign anythin until we see a proposal of figures with refund figures deducted etc and dont see why they can force us to sign anythin that was illegal in first place and that I suspect they are not doin their job properly if they continue to try force us to sign that agreement which would not make us any better off especially since the interest wen we got loan in first place was way lower than wat is showin on new agreement.... I told them if they dont HELP us then I will consider takin this to court because its well out of order the time and inconvenience we are bein put thru with all this.

Any advice gys would be much appreciated..... How do we got forward with this because it seems the FOS are not really helpin and they seem eager for us to sign an agreement we dont agree with

[dogtired]

Re: welcome finance help needed

Got a letter yesterday from FOS just to say they have received all my documents and it has now been passed to an "adjudicator"
Had some "missed" calls from "intnernational" number suspect it may be Welscum but as they did not leave any message I cannot be sure. just so long as they do not try and charge me!

[poochie]

Re: welcome finance help needed

I contacted fsa today and am awaiting a reply by e-mail or phonecall

Hopefully they can help

All help on this site is much appreciated

[dogtired]

Re: welcome finance help needed

Thamks enid, just wating for them (FOS) to get back to me

[poochie]

Re: welcome finance help needed

thanx enaid...I will contact fsa and see wat they say....

all help much appreciated

I will let ye know how things go

[enaid]

Re: welcome finance help needed

Has anyone contacted the FSA?
It is they who state that PPI refunds should be fair to the customer, if you just ask about how Welcome and the FOS are trying to make you sign new contracts that are not putting you into a better position without the PPI they maybe able to help you. They won't help individulas as such, but they maybe able to give you an insight into what is and is not allowed with refunds.
Enaid x

[dogtired]

Re: welcome finance help needed

[quote=poochie;155393]here is wat we got back from fos today by e-mail coz we told them we aint signin the new agreement......AGAIN

Dear Mrs


It is normal for a new agreement to be sent to you showing the original amount borrowed - If you borrowed originally £15,00.00 the loan statement will show £15,00.00.


This is what you will be expected to sign



Once the signed forms are received Welcome Finance will then calculate the redress due to you.



I am unsure why Welcome Finance have neglected to remove the payment protection premium from your loan agreement - I will request an explanation from them.



Yours sincerely

Denise O'Dowd | Adjudicator | Financial Ombudsman Service | South Quay Plaza, 183 Marsh Wall, London, E14 9SR
Tel 0207 964 0088 | Fax 0207 964 0089
Denise.O'Dowd@financial-ombudsman.org.uk

Any advice anyone would be much appreciated.....Its like they tryin to back us into corner and get us to sign that agreement which we refuse to do because the agreement has changed the interest rate from wen we first got the loan.....It has went up so we wont be any better off[/quote

We got a similar reply but we also had a letter from Welcome to say that they could not find copies of our agreement (the ones we had had our old address and a different loan number on them) they also send a "finacial stement" which, again, was incorrect had an interest rate of 1%!!! (dont think so Welcome)
got back in touch wthi FOS who agreed to look again at this issue and have just posted copies of all documents to them.....still waiting