welcome finance help needed

[poochie]

Hi everyone, I have just joined the site and am in dire need of some help regardin welcome finance.
We took out loan in 2005 and have had no reason to query loan agreement till recently.
We now feel our agreement is dodgy and need someone to help asap because we have stopped payments after 1st January.
Basically they added ppi and medicare to agreement before workin out interest but we have never recieved any paperwork showin medicare or ppi details. We recently done subject access request but they failed to supply info we asked for and they also have charges on our statements which have no meanin and vary in amounts.
We wrote again askin for the info but they say we are not entitled to the info or that they sent us all the info they have.... It just doesnt seem right and I have feelin somethin is not right which is why we need help asap.
Any help and advice much appreciated.....Thanx :cry:

Re: welcome finance help needed

Poochie and WFS Summary - Legal Beagles Consumer Forum

SUGGEST ALL FUTURE POSTS BE MADE TO LINK ABOVE OR BELOW.

Poochie and WFS Summary - Legal Beagles Consumer Forum

[poochie]

Re: welcome finance help needed

also page 17..... post numbers: 403..../415....../.....417...../424

these also have info that might help.

im just goin thru my posts as qyuickly as i can before goin to work.... but i think these posts will give better summary than i could in writing.


thanks again to everyone tonight..... very much appreciated

[poochie]

Re: welcome finance help needed

hey guys... i just had quick look through my posts and have found that on page 15 and post number 364 and then 375, they have the photobucket uploads of letter from welcome about offer of refund of ppi and medicare and then the last post on that page shows the offer they were making us.
So if anyone has time, those seem to be the important documents that may help you to help me on this.

Thanks again

[poochie]

Re: welcome finance help needed

lerclerc has hit the nail on the head....... my husband is going to upload original loan and the new agreement they wanted us to sign.
I am going to search out the letters from welcome and fos to be uploaded as well and we shall do this tomorrow as i am on nightshift.

we did stop payments at one point as way of gettin welcomes attention coz they stopped replying to letters but payments where re-started and then they stopped payments.
We have tried sending letters and making calls etc to make payments all without success.... so to find out that all the time the payments where not being acepted, the fos said they were entitled to charge interest..... That is unbelievable and has shocked me completely considering we have tried over and over to make payments.

thanks to everyone tonight who has contributed something to this post, it is all very much appreciated as always.
thankyou so much

[SpringerSpaniel]

Re: welcome finance help needed

If you have gone through the FOS without a useful outcome, you are not prevented from then going to court.

If the FOS are unreasonable irrational or otherwise counter-productive, their decisions can be taken to Judicial Review (as can failure to act on their part). The FOS have never yet lost at JR.......but there's a first time for everything.

You coudl also contact your MP about the FOS being slow / unreasonable/unhelpful, as the FOS are a govt service.

Re: welcome finance help needed

Hi Poochie,

Like Leclerc I have come late to this thread, but have had dealings with Welcome in the past (not happy ones).

It is worth posting a summary, possibly I may suggest under a new thread linking to this one as I certainly am put off by threads which I need to read 20 or more pages of information to get the full picture.

What I would say having read what I have this morning is that whatever the FOS are doing, which is contrary to what they should be doing as far as I can tell, two things spring to mind:

1. If it went to court, I very much doubt a judge would regard their conduct as favourable or professional.

2. It may well be worth reading the OFT guidance on debt collection (you may well have done so) picking out all the bits relating to their failings and putting in an official complaint to the OFT and also consider sending it to the local Trading Standards for whichever office is dealing with this issue.

I suspect that while you have mentioned being scared - very understandable with your house secured against this etc... much of this feeling derives from pure frustration of endlessly going round in circles and getting nowhere. Somehow this vicious circle needs breaking and what I have outlined above may help to do this and is certainly worth a try in the situation.

It appears a few newcomers are looking at the thread now which is good,so please don't give up. Hard as I know it is, try to see things as positive.

One thing I do know about Welcome at the moment is that they are targeting people from whom they think they can fairly easily extract money in order to get more cash flow. As you have conducted yourself impecably throughout and stayed in touch with them, I suspect they are seeing you as one of these people at present.

I've asked someone to try to find time to have a look at this for you later on, but she has said a summary would be very useful. If you can do this it would be helpful. It may be the last thing you feel like doing, but could be the first thing you should do.

Above all, take care of yourself andto coin a Yorkshire phrase, "don't let the buggers grind you down!" Especially as there is fresh interest coming along.

[leclerc]

Re: welcome finance help needed

ok...I am now intears and cant figure out what the hell is going on with the FOS.

I got another reply today saying they have had look at all the paperwork they have related to my complaints with welcome.

Am I right in saying that Welcome Finance was looking to settle the PPI issue and that the only problem was that whilst following FOS guidelines the rate on the loan that they were proposing was higher than the amount that was on the original loan amount?
They said empingham can start debt recovery if I do not co-operate with them even though our account is in dispute.
Why should you co operate with Empingham if you do not know how much you are supposed to pay in the first place?
He also said that we refused to sign the last loan agreement which welcome sent us, to which we complained about because it was highter interest rate than from when we took out loan etc and it wasnt very favourable and we got advice on here not to sign it, so the gut called Tom Lax at FOS is saying we should ahve signed that loan agreement.
I think you need to point out that they were asking you to sign an agreement contrary to the settlement of PPI advice that the FOS themselves state
He also said that welcome finance are within their rights to have been charging us interest since payments stopped. He said they have copy of letter we sent them from welcome in December 2009 saying that they will cease collecting payments whilst investigation into our complaints is fully actioned etc etc, but that they were entitled to still be charging us interest on our loan from that date even though it was welcome who stopped payments and have never accepted payments from us despite me have several copies of letters i have sent recorded delivery asking for new mandate form to re-start payments etc.
I would ask him clearly how you could have made payments as welcome were effectively not accepting payments for the account?

Basically welcome are correct in everything it seems and we have been fighting a losing battle all this time and any advice on this site has been for nothing coz this guy has come along and said do as yer told and sign on dotted line regardless of whether its right or wrong....

someone please help..... i am now in terrible state

Poochie, to clarify, you have a PPI complaint, is that correct? That complaint went to the FOS as Welcome Finance sought to re do the loan agreement but with the interest rate higher than your original loan?
You stopped making payments and did Welcome confirm that they did not require payments whilst they investigated your complaint?

Apologies but joined late late late so to speak

[Celestine]

Re: welcome finance help needed

Hi Poochie

I'm baffled by the FOS stance too. I've reported the post to see if we can get any experts in for advice. The week ends are always quiet so we may not get all feedback till next week.
So people new to the thread don't have to read through everything, can you do a quick summary so we can get people up to speed quicker.

Hang in there x

[poochie]

Re: welcome finance help needed

seems all this help and advise has come to an end now..... all the help and advise has helped me along the way but now i am totally stumped and it seems i am gonna be bullied into doing what the fos say even tho i dont agree with them.
I still think taking this to my local court may be more beneficial to me now

[dogtired]

Re: welcome finance help needed

Dont know what to say... hope some one can advise you xxxxDT

[poochie]

Re: welcome finance help needed

can anyone help or advise me please..... i am worried sick about all this nonsense now

[poochie]

Re: welcome finance help needed

ok...I am now intears and cant figure out what the hell is going on with the FOS.

I got another reply today saying they have had look at all the paperwork they have related to my complaints with welcome.
They said empingham can start debt recovery if I do not co-operate with them even though our account is in dispute.
He also said that we refused to sign the last loan agreement which welcome sent us, to which we complained about because it was highter interest rate than from when we took out loan etc and it wasnt very favourable and we got advice on here not to sign it, so the gut called Tom Lax at FOS is saying we should ahve signed that loan agreement.
He also said that welcome finance are within their rights to have been charging us interest since payments stopped. He said they have copy of letter we sent them from welcome in December 2009 saying that they will cease collecting payments whilst investigation into our complaints is fully actioned etc etc, but that they were entitled to still be charging us interest on our loan from that date even though it was welcome who stopped payments and have never accepted payments from us despite me have several copies of letters i have sent recorded delivery asking for new mandate form to re-start payments etc.
Basically welcome are correct in everything it seems and we have been fighting a losing battle all this time and any advice on this site has been for nothing coz this guy has come along and said do as yer told and sign on dotted line regardless of whether its right or wrong....

someone please help..... i am now in terrible state

Re: welcome finance help needed

It seems almost typical for the Faffing and Obstructive Service.

[poochie]

Re: welcome finance help needed

i recieved e-mail from FOS today again. the guy is asking for brief outline of our dispute with welcome finance as they cnnot find all paperwork i have sent them in past.
It seems they want to go over all this from scratch without giving me an amswer as to whether empingham can get involved or not.

I am gettin ill with the stress now..... can anyone advise or help?
How can the FOS do this.... I thought they were better organised and there to help us in our disputes...... seems i am wrong.