Problem with Marston Group, treatment of a vulnerable customers & compensation claims

[ploddertom]

Re: Problem with Marston Group, treatment of a vulnerable customers & compensation cl

How long is it since you wrote to Marstons as you must give them an opportunity to reply?

[BoroBoy1975]

Re: Problem with Marston Group, treatment of a vulnerable customers & compensation cl

Think it was the 9th April - did have a reply by email last week saying a full investigation would be carried out by their customer care & complaints team & then sent them a further email regarding the matter on either Wed or Thurs night just gone

[ploddertom]

Re: Problem with Marston Group, treatment of a vulnerable customers & compensation cl

I would give them until the end of the month and if nothing heard drop them a line asking for an update.

[BoroBoy1975]

Re: Problem with Marston Group, treatment of a vulnerable customers & compensation cl

So in your eyes do you think I have little or no grounds for compensation please???

[bizzybob]

Re: Problem with Marston Group, treatment of a vulnerable customers & compensation cl

So in your eyes do you think I have little or no grounds for compensation please???

If you could get the prat prosecuted for harassment or some crime that bluebottle can identify, maybe.

[BoroBoy1975]

Re: Problem with Marston Group, treatment of a vulnerable customers & compensation cl

But all you get off the Police is when you try to make a complaint to them is"it's a civil matter & don't deal with complaints against bailiffs" - it would cost an absolute fortune to take him to court for harrassment off my own back :tinysmile_cry_t: ok I have a good job with a certain aircraft engine manufacturer but that's not the point - why will the law of the land not help with matters of this nature???

[Qpips]

Re: Problem with Marston Group, treatment of a vulnerable customers & compensation cl

But all you get off the Police is when you try to make a complaint to them is"it's a civil matter & don't deal with complaints against bailiffs" - it would cost an absolute fortune to take him to court for harrassment off my own back :tinysmile_cry_t: ok I have a good job with a certain aircraft engine manufacturer but that's not the point - why will the law of the land not help with matters of this nature???

Unless your name is Ian Duncan Smith!

[The Cosmic Connection]

Re: Problem with Marston Group, treatment of a vulnerable customers & compensation cl

Okay, guys. Yes, I know the username says "The Cosmic Connection", but it's me, Bluebottle. TCC is another username I have. I can't get into my Bluebottle username so if one of the site team could email me at the address for TCC to help me get back into my Bluebottle username, I would be grateful.

The practice that this bailiff is engaging in, i.e. alleging you are avoiding paying the fine, is a favourite trick of Marston bailiffs and one that is potentially illegal. A bailiff company is already under investigation over this practice, i.e. making it difficult for debtors to pay and engineering a default. Mr Cox's name has come up on another thread for similar behaviour.

The OP needs to get his GP to fax a letter to the court that imposed the fine and, subsequently, issued the distress warrant, explaining why the OP is vulnerable. An LB member on another thread did this and the warrant was recalled within an hour of the GP's faxed letter reaching the court.

Also, there is a not-for profit organisation, called The Private Prosecution Service (PPS) who can help you pursue a private prosecution against another. They have their own investigators. Services are provided on a paid-for and pro bono basis.

Mr Cox cannot break in without authorisation from an official at the court. He cannot do so off his own bat. At best, he has put Marstons in breach of their service agreement with HMCTS, at worst, there appears to be sufficient evidence to warrant making a complaint of Causing Intentional Alarm, Distress or Harassment to Another under the Public Order Act 1986 against him. He may also be in breach of Section 127, Communications Act 2003 (Misuse of a Public Electronic Telecommunications Network).

[BoroBoy1975]

Re: Problem with Marston Group, treatment of a vulnerable customers & compensation cl

Yeah but he's a tory & reckons he could survive on £53 a week the idiot!!!

[BoroBoy1975]

Re: Problem with Marston Group, treatment of a vulnerable customers & compensation cl

The doctor's letter was faxed to Marston last Friday (12/04/13) as I was instructed to do so but not to the court that imposed the fine in the first place as no one had said anything of the sort about sending a copy to them - I even spoke to the enforcement officer at the court on the Thursday & explained my situation to her but she just fobbed me off with the reply "that it was out of their hands & to speak to Marston or the Bailiff" concerned & I wouldn't speak with Mr Cox again for as long as live after his previous intimidating behaviour - cutting my arms & legs off with a blunt bread knife would a less painful experience of speaking to that brain dead, bully boy thug again hence why I got my counsellor to speak to him - it wasn't until my counsellor mentioned to Mr Cox that I had contacted the Samaritans for support that he changed his tune & backed down & said there would be no more action from his end!!!

[The Cosmic Connection]

Re: Problem with Marston Group, treatment of a vulnerable customers & compensation cl

The doctor's letter was faxed to Marston last Friday (12/04/13) as I was instructed to do so but not to the court that imposed the fine in the first place as no one had said anything of the sort about sending a copy to them - I even spoke to the enforcement officer at the court on the Thursday & explained my situation to her but she just fobbed me off with the reply "that it was out of their hands & to speak to Marston or the Bailiff" concerned & I wouldn't speak with Mr Cox again for as long as live after his previous intimidating behaviour - cutting my arms & legs off with a blunt bread knife would a less painful experience of speaking to that brain dead, bully boy thug again hence why I got my counsellor to speak to him - it wasn't until my counsellor mentioned to Mr Cox that I had contacted the Samaritans for support that he changed his tune & backed down & said there would be no more action from his end!!!

The Area Enforcement Manager (AEM) is in breach of HMCTS rules by ignoring vulnerability or potential vulnerability in debtors. Also, telling you to speak to Marstons shows just how ignorant this AEM is. I would escalate this to the Senior Enforcement Manager for the Cheshire and Merseyside Area who is based at Runcorn, in Cheshire. Their telephone number is 01633 645112 and email is CH-CPOSupervisors@HMCTS.GSI.GOV.UK.

For your information, the complaints path for HMCTS enforcement is as follows -

Stage 1 = Area Enforcement Manager (AEM)
Stage 2 = Senior Enforcement Manager (SEM)
Stage 3 = Head of Enforcement Operations (HEO) (North) or (South)
Stage 4 = Director Enforcement Operations, HMCTS
Stage 5 = CEO, HMCTS

As for Mr Cox's reaction to your counsellor telling him that you had contacted the Samaritans, it sticks out a mile that Mr Cox knows, himself, he has overstepped the mark and laid himself, Marstons and HMCTS open to criticism and possible legal action. The District Judge at the court that issued Mr Cox's certificate may well take a very dim view of his behaviour if a letter just happened to land on his desk together with reports from your counsellor, GP and the Ambulance Service. Judges do not like bullying. They can also revoke a bailiff's certificate without a Form 4 complaint being made or a hearing. This happened to a Ross & Roberts bailiff during 2012.

Hope this helps.

[BoroBoy1975]

Re: Problem with Marston Group, treatment of a vulnerable customers & compensation cl

It was Southern Derbyshire Magistrates (Derby) where the fine was imposed

[bizzybob]

Re: Problem with Marston Group, treatment of a vulnerable customers & compensation cl

Hopefully if BoroBoy complains and sends that letter to the certificating court, Mr Cox will be picking up a P45, and looking for a job stacking shelves on work trial in Poundland (oops sorry Poundland you do not deserve to have this nasty dregs of humanity inflicted on you). Mr Cox seems like the sort of bailiff that if a debtor harmed themselves or diesd as a result of his bullying, he would try to excuse it on the grounds it was a court fine so it was justified to bully someone into the grave. in fact he would likely harass the executors of the deceased debtors estate for the debt. His sort make me puke.

[BoroBoy1975]

Re: Problem with Marston Group, treatment of a vulnerable customers & compensation cl

Also forgot to say 1 of Mr Cox's 1st initial threats involved the old favourite word "locksmith" as well - that alone is an offence by it's self isn't it which would be severe enough for him to be struck off surely???

[The Cosmic Connection]

Re: Problem with Marston Group, treatment of a vulnerable customers & compensation cl

It was Southern Derbyshire Magistrates (Derby) where the fine was imposed

The SEM for the South Derbyshire area also covers Northamptonhire. I was speaking to him last week about another case on LB. If Mr Cox has departed with his backside playing tunes, I doubt he will report it back to Marstons. As for the attitude of Marstons, could you provide fuller and better details, please? I can email Marston's CEO, Gareth Hughes, on Monday about this, if you so wish.