FCA announces redress scheme for rent-to-own firm PerfectHome | FCA

[Legal Beagles]

PerfectHome has agreed with the Financial Conduct Authority (FCA) a package of redress totalling over £2.1 million. This will be made up of cash payments and balance write-offs for 37,000 customers. Read More : FCA announces redress scheme for rent-to-own firm PerfectHome PerfectHome (a trading name of Temple Finance Limited)…

Read More -> FCA announces redress scheme for rent-to-own firm PerfectHome | FCA



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[Kati]

Great!! Hope the same thing happens to Brighthouse too

The scheme proposes redress for customers in four sets of circumstances:

• £1.7 million relates to 4,000 customers where it was found that affordability assessments were not completed satisfactorily. This meant, in some cases, customer circumstances were not sufficiently considered and loans were issued that may not have been affordable for customers.

The remaining redress relates to:

• incorrectly charged late fees;
• insurance payments made prior to the delivery of goods; and
• initial payments made against sales that were subsequently cancelled.

[Amethyst]

Brighthouse had to refund peeps a while ago (October 17) , but nothing like what they should have been forced to do.

As a result we will be making repayments to the following customers:

1. Customers who took out an agreement with BrightHouse between April 2010 and April 2017 and then either cancelled the agreement within the 14 day cooling off period, or did not take delivery of the goods, and did not receive a refund of any payments made. In these cases, we will refund all payments made under the agreement.
2. Customers who took out an agreement between April 2014 and September 2016 and where we have identified that our checks may not have effectively ensured that customers could afford the repayments. Where customers returned the product to BrightHouse, we will refund the interest and any fees paid under the agreement.

Just found out my neighbour pays over £100 a WEEK to Brighthouse....ffs.

[Kati]

Just found out my neighbour pays over £100 a WEEK to Brighthouse....ffs.