PerfectHome has agreed with the Financial Conduct Authority (FCA) a package of redress totalling over £2.1 million. This will be made up of cash payments and balance write-offs for 37,000 customers.
PerfectHome (a trading name of Temple Finance Limited) is a rent-to-own firm which provides household goods to customers on hire purchase agreements.
PerfectHome has identified customers that may have been treated unfairly in the past and has committed to pay redress to these customers.
The scheme proposes redress for customers in four sets of circumstances:
- £1.7 million relates to 4,000 customers where it was found that affordability assessments were not completed satisfactorily. This meant, in some cases, customer circumstances were not sufficiently considered and loans were issued that may not have been affordable for customers.
The remaining redress relates to:
- incorrectly charged late fees;
- insurance payments made prior to the delivery of goods; and
- initial payments made against sales that were subsequently cancelled.