• Welcome to the LegalBeagles Consumer and Legal Forum.
    Please Register to get the most out of the forum. Registration is free and only needs a username and email address.
    Please do not post your full name, reference numbers or any identifiable details on the forum.

DrydensFairfax - CCA request response - telling me to sign in to view the agreement

  • Filter
  • Time
  • Show
Clear All
new posts

  • DrydensFairfax - CCA request response - telling me to sign in to view the agreement

    Hi there,

    Been dealing with a long term debt from the late 2000s which was being managed with token payments grandfathered in from back in the day,

    Arrow global pull some fast ones switching account numbers and such so managed to get into a position to start having Drydensfairfax start to bug me to renegotiate the agreement,

    DrydensFairfax returned the 1 payment i provided in the letter and said they would request the details, their response arrived a little while ago. In the latter they say they have the agreement but:

    "Due to the Covid-19 situation, we are unable to send a hard copy to you at this time"

    they then proceed to state:

    "We can provide you with this information in their customer portal, simply log into the account <link to their site> and the request documents will available to view in the inbox"

    follows with details on how to register etc etc and says itll be there for 30 days.

    My understanding is they need to provide a full hard copy of the agreement, does this count as a valid method to provide these documents? I have avoided formally putting my name to any agreements on any of my longer term debts (over 10 years) due to the circumstances of setting up the token payments, nor have i ever signed up to any of the different creditors websites,

    DydensFairfax are the first to become a pain and start chasing me up for updated financing information/threaten ccj etc, which is why i decided to request the CCA at this time. I could do with some advise on how they are trying to present this information.

    Can i compel them to send a hard copy or argue the debt isn't enforceable if they don't show me a copy? asking me to sign into their service to view it digitally doesn't seem like a hard copy of the agreement to my understanding.

    if that is the case can i argue they haven't shown me evidence of the CCA so therefore the debt as it stands is now unenforceable?
    Any advise is helpful and i am grateful.
    Tags: None

  • #2
    Just write back with a follow up letter, stating that they still haven't complied with you CCA request unde the CCA 1974 Act so as such are in breach.

    Then update the thread, no doubt they will send more 'nonsense'.



    • #3
      Hi, Sorry for my late reply and thank you for your advice, I will reply with the above and see what they do next.

      they seem obsessed with trying to get me to sign into their website.

      I will update the thread once i get a reply. thank you again!


      • #4
        Just a general update on this.

        I sent a response stating they hadn't complied with the request, I'm waiting for an acknowledgement/response still.


        View our Terms and Conditions

        LegalBeagles Group uses cookies to enhance your browsing experience and to create a secure and effective website. By using this website, you are consenting to such use.To find out more and learn how to manage cookies please read our Cookie and Privacy Policy.

        If you would like to opt in, or out, of receiving news and marketing from LegalBeagles Group Ltd you can amend your settings at any time here.

        If you would like to cancel your registration please Contact Us. We will delete your user details on request, however, any previously posted user content will remain on the site with your username removed and 'Guest' inserted.


        1 of 2 < >

        Support LegalBeagles

        Donate with PayPal button

        LegalBeagles is a free forum, founded in May 2007, providing legal guidance and support to consumers and SME's across a range of legal areas.

        2 of 2 < >


        Pre-Action Letters
        First Steps
        Check dates
        Acknowledge Claim
        CCA Request
        CPR 31.14 Request
        Subject Access Request Letter
        Example Defence
        Set Aside Application
        Witness Statements
        Directions Questionnaire
        Statute Barred Letter

        If you received a court claim and would like some help and support dealing with it, please read the first steps and make a new thread in the forum with as much information as you can.

        NOTE: If you receive a court claim note these dates in your calendar ...
        Acknowledge Claim - within 14 days from Service

        Defend Claim - within 28 days from Service (IF you acknowledged in time)

        If you fail to Acknowledge the claim you may have a default judgment awarded against you, likewise, if you fail to enter your defence within 28 days from Service.

        We now feature a number of specialist consumer credit debt solicitors on our sister site, JustBeagle.com
        If your case is over £10,000 or particularly complex it may be worth a chat with a solicitor, often they will be able to help on a fixed fee or CFA (no win, no fee) basis.
        See more
        See less

        Court Claim ?

        Guides and Letters

        Search and Compare fixed fee legal services and find a solicitor near you.

        Find a Law Firm