Letter to npower : grateful for any comments :)

[des8]

Re: Letter to npower : grateful for any comments

Similar problems arose with OH's late aunt's rented property in Kent.
Having been given a final reading they sent a final bill to us in Wales.
Month's later we were sent a pile of red bills for estimated readings for the period after the final reading which had been addressed to OH at late aunt's Kent address.
They were forwarded by an estate agent.
One swift phone call and we discovered that the company automatically address bills to the last known person at that address.
They should have been addressed to "the occupier/owner" and cover, as Wales pointed out above, any standing charge, which remain payable. The estimated readings can quickly be corrected by sending a customer reading.
A correction was issued by Southern Gas :tinysmile_grin_t::tinysmile_grin_t:

[molly001]

Re: Letter to npower : grateful for any comments

[QUOTE=Johnboy007;461155]The executor, in this case your sister, is responsible in law for paying all bills and distributing the estate, according to the will.
She is liable for any of the assets of the estate that goes missing.
Tell me Mollie, was there a will?
If so have you seen it?
Are you a named executor?
Do you own the house outright?
Have you seen the final accounts?
Who paid your sister the remains of the estate?
From what you are saying, there has certainly been mishandling of your Mother's estate, with fraud occuring on more than one occasion.
I know it is very difficult, but you really should report this to the police./QUOTE]
Hi Johnboy,
No Will apparently although my mum did make one some years previous as both me and my father saw it (they were divorced). My half sister took matters into her own hands before we all realised.
The original solicitor acting on behalf of my mums estate started by telling me that I had to share the sale of the house. Despite it being mine . I proceed to advise her that her role was to act in the interests of us all and not play game keeper /poacher by bullying me to sell my property. I reported her to the appropriated body and she was struck off. Second solicitor takes the same tack, again I reminded him the same. Several solicitors later, the money remaining after costs was paid to her and eventually she paid me.
I had by now spent £2,000 on a solicitor to help me he told me I did not have a case despite the deeds being in my name, it was hear say no evidence etc. etc. , I sacked him as he was only interested in get together's costing 200.00 a time , eventually and after much correspondence and production of documents and evidence the Land Registry told my sister to go away she had no claim. She had lied and they told her as much. I did eventually see the accounts and received a quarter of moneys left out of her estate.
Strangely, the sister had, before my mothers death had an estate agent round to value the house ( I know this as I unknowingly asked him to sell the property??) She then badgered my mother to get her make me sign my property over to my mother, needless to say I didn't.
My sister has a great deal of money and can afford to fight me with the best briefs in the country.
Karma may have to intervene with this one.

[Johnboy007]

Re: Letter to npower : grateful for any comments

So your Late mother died intestate (no will) but you think there was one originally.
Do you know if that will survived or not?
Also how did you acquire the house in your own name, in the first place.
I think in view of your sisters previous conduct, even the best solicitor in the country would be hard pressed, to prove that she has any credibility.
You have a property in your name.
You can do whatever you want with it.
Sell it, or rent it out for a steady income.
Don't sign it over to anybody unless you get at minimum, market value for it.

[molly001]

Re: Letter to npower : grateful for any comments

So your Late mother died intestate (no will) but you think there was one originally.
Do you know if that will survived or not?
Also how did you acquire the house in your own name, in the first place.
I think in view of your sisters previous conduct, even the best solicitor in the country would be hard pressed, to prove that she has any credibility.
You have a property in your name.
You can do whatever you want with it.
Sell it, or rent it out for a steady income.
Don't sign it over to anybody unless you get at minimum, market value for it.

The will like everything else disappeared She succeeded in turning my Aunt/God mother and Uncle against me , fortunately my brother knew the truth. Sadly she has split up the whole extended family . My father says " when your cup of life runeth over, don't stick around to lick up the dregs " So moving on

[Johnboy007]

Re: Letter to npower : grateful for any comments

The will like everything else disappeared She succeeded in turning my Aunt/God mother and Uncle against me , fortunately my brother knew the truth. Sadly she has split up the whole extended family . My father says " when your cup of life runeth over, don't stick around to lick up the dregs " So moving on

I am not sure how long a record of a will is kept.
I'm sure some-one on LB will have the answer.

[wales01man]

Re: Letter to npower : grateful for any comments

Wills after death are kept you can obtain a copy, if the will was lost? before she died not much chance of getting a copy unless those who lost it are stupid. if the will was not produced for probate its not going to be anywhere

[molly001]

Re: NPOWER : LETTER SENT AND RESPONSE ? Advise would be appreciated. Thank you

Letter sent to NPOWER:
I am writing in relation to the quantity and frequency of correspondence that I have received from your company, which I deem to be personally harassing. I have both written and verbally requested that these stop, but I am still receiving demands.
I do not have and never had a contract with your company to supply gas /electric to the said unoccupied empty property at any given time.
The property has remained unoccupied for over two years.
Your contract was with my deceased mother, details of her accounts (including npower) have been supplied along with contact details of her solicitor and executor.
Therefore I request that you provide a “Proof of Claim” that any obligation on my part is to yourself by providing sight of the appropriate contract. Please provide this within seven days.

From what I can gather the meter in the property is owned by the Meter Asset Provider referred to as the MAP, but is serviced by the Meter Operator (now known as the Meter Asset Maintainer or MAM) referred to as the MOP.
The MAP can be owned by a company with a different industry responsibility such as a supplier or more commonly by a distributor. However, industry parties are separate legal entities that are considered separate in terms of their compliance in the industry. The supplier MOP, that appears to be have been you, never owned the meter therefore the MAP is not npower owned.
I reiterated again, I do not nor never had a contract with npower.

I am of the view that your continued harassment of me puts you in breach of Section 40 of the Administration of Justice Act 1970, and the Protection from Harassment Act 1997.
Other than a written assurance that this matter will indeed to brought to a close and terminated and should you continue in contacting me after my request for you to cease your activity, I believe that you will be guilty of harassment and blackmail, and you will be in breach of these acts, and you will be reported to the relevant bodies, including the media.
If you continue to harass me by telephone or correspondence, you will also be in breach of the Communications Act (2003) s.127 and I will report you to OFCOM, Trading Standards and The Office of Fair Trading, meaning that you will be liable to a substantial fine. Be advised that any further money demands communications / telephone calls from your company may be used in evidence and I expect this harassment to cease immediately.


Yours faithfully


AND REPLY
Dear ***********
You recently wrote to *************, who has asked me to takefull responsibility for making sure the concerns you raised are being dealtwith by the team best placed to answer them.
My name is ************* and I’ll be the main point of contactfor your concerns, taking full responsibility for making sure they’re lookedinto by the right team throughout.
I am really sorry for the level of service you have received, inparticular the issues surrounding the account for this property. Please alsoaccept my apologies for the length of time it has taken for you to receive aresponse.
We aim to put our customers first and I recognise that we havenot achieved this during your recent contacts with us. Our mission is tooffer a personal service and we look forward to providing you with this in thefuture.
I do however need you to clarify a few points for me, as aftercarefully checking the account notes there seems to have been some confusion.
Back in November 2013 we put the account into exors of and addeda deceased date, you then contacted us back advising that this should not havehappened so we removed these details.
The next contact we had with you was in December 2013 advisingyou were not happy that we were billing for consumption as no one was living atthe property, and your mum had passed away, you also advised that thehouse was to be sold.
At no point have we been made aware that the account needed tobe In the exors of and also no deceased date has been given. We have not beenmade aware if the house has been sold, or that the account needs to be takenout of your name. As none of this information has been passed to us the accountremains open In your name so at this point it makes you responsible for thebills.
If you would be kind enough to send in a copy of your mums deathcertificate we will close the account from when it is necessary, and if thehouse has been sold we can also close the account down in your name. If this isnot the case and you are still responsible for the property please send up todate meter readings and I will bill the account correctly.
I am currently out of the office until 17 September so if youhave any questions, please call and a member of my team will be happy to help.
Hopefully, what I’ve outlined here and the action we’ve proposedwill resolve your concerns, addressing all the points you originally raised. Ifyou have any queries though, you’re still welcome to contact me directly – I’mhere from Monday to Friday, between 12pm and 6pm, and my contact details are listed below.
Kind Regards

[Johnboy007]

Re: Letter to npower : grateful for any comments

Back in November 2013 we put the account into exors of and added a deceased date, you then contacted us back advising that this should not have happened so we removed these details.
Molly, can you give us a bit more information about the alleged contact with Npower in November 2013.
Was it by letter, email, post or telephone?
Thanks

[Johnboy007]

Re: Letter to npower : grateful for any comments

The next contact we had with you was in December 2013 advising you were not happy that we were billing for consumption as no one was living at the property, and your mum had passed away, you also advised that the house was to be sold.
At no point have we been made aware that the account needed to be In the exors of and also no deceased date has been given. We have not been made aware if the house has been sold, or that the account needs to be taken out of your name. As none of this information has been passed to us the account remains open In your name so at this point it makes you responsible for the bills.

Can you also give details of this contact, what was stated by you and by Npower. an if this was in writing.

[molly001]

Re: Letter to npower : grateful for any comments

I wrote to them after numerous calls that got me nowhere , unfortunately it is a bit sarcastic ;

2013-11-06


Sirs,

Please find enclosed a bundle of bills, relating to the Executors of Mrs McAllister.
I note that an executor is charged with protecting a deceased person's property until all debts and taxes have been paid, and seeing that what's left is transferred to the people who are entitled to it.
Well firstly I am not dead! It appears you maybe over enthusiastic of Halloween.
The lady who died at this property was a Mrs J Auger and she died in Feb 2011.
The administrator was a Mrs J Kershaw her other daughter and the solicitors were Schulman’s Solicitors.
120 Wellington St,
Leeds.
W. Yorks
LS1 4LT.
The solicitor concerned is Ms Eleanor Cook.
Nobody has lived in the property since her death and as you will see enclosed estate account payments were made to npower for both electricity and gas.
The property is up for sale.
My husband and I have spoken on numerous occasions to your team regarding this matter and as you can see from the grand array of bills nobody seems to know what on earth is happening and why I am receiving these huge bills ?
I find this all very distressing as not only am I considered dead I am expected to pay bills relating to my death? May I further remind you I lost my mother and this farce is far from fitting.
With a very odd expectation no electric has been used apart from a light on occasions to read the meter and no gas what so ever.
This situation is extremely unacceptable and one I have no control over as I was not the administrator of her effects.
If you believe that you have outstanding monies due then please address all your accounts to the solicitor above.
I trust this brings this matter to a close.

Yours alive and well,

[Johnboy007]

Re: Letter to npower : grateful for any comments

I wrote to them after numerous calls that got me nowhere , unfortunately it is a bit sarcastic ;

2013-11-06

Sirs,

Please find enclosed a bundle of bills, relating to the Executors of Mrs McAllister.
I note that an executor is charged with protecting a deceased person's property until all debts and taxes have been paid, and seeing that what's left is transferred to the people who are entitled to it.
Well firstly I am not dead! It appears you maybe over enthusiastic of Halloween.
The lady who died at this property was a Mrs J Auger and she died in Feb 2011.
The administrator was a Mrs J Kershaw her other daughter and the solicitors were Schulman’s Solicitors.
120 Wellington St,
Leeds.
W. Yorks
LS1 4LT.
The solicitor concerned is Ms Eleanor Cook.
Nobody has lived in the property since her death and as you will see enclosed estate account payments were made to npower for both electricity and gas.
The property is up for sale.
My husband and I have spoken on numerous occasions to your team regarding this matter and as you can see from the grand array of bills nobody seems to know what on earth is happening and why I am receiving these huge bills ?
I find this all very distressing as not only am I considered dead I am expected to pay bills relating to my death? May I further remind you I lost my mother and this farce is far from fitting.
With a very odd expectation no electric has been used apart from a light on occasions to read the meter and no gas what so ever.
This situation is extremely unacceptable and one I have no control over as I was not the administrator of her effects.
If you believe that you have outstanding monies due then please address all your accounts to the solicitor above.
I trust this brings this matter to a close.

Yours alive and well,

Hi Molly,
Npower claim to have had contact with you in Dec 2013, a month after your letter dated 2013-11-06.
Can you confirm this contact and what method the contact was made by.
Regards

PS, sarcastic letter to Npower?
I thought it was pretty tame......:tinysmile_twink_t2:

[Johnboy007]

Re: Letter to npower : grateful for any comments

Back in November 2013 we put the account into exors of and added a deceased date, you then contacted us back advising that this should not have happened so we removed these details.

Can you please advise if you did contact Npower as per statement above?

[molly001]

Re: Letter to npower : grateful for any comments

Can't find a copy on my computer ? Still looking Johnboy

[molly001]

Re: Letter to npower : grateful for any comments

Checked all....No written correspondence from me, I spoke to a couple of members of staff on Dec 18th , Jo and Lindsey after receiving a letter from npower on the 27th of November and 6th of December. They sent a letters thanking me for the letter and changed the name on the account to mine ??? "We will update your account" I did not ask them to update at any given time .
Moll

[molly001]

Re: Letter to npower : grateful for any comments

Back in November 2013 we put the account into exors of and added a deceased date, you then contacted us back advising that this should not have happened so we removed these details.

Can you please advise if you did contact Npower as per statement above?

They addressed all mail to the TO THE EXORS OF MRS MCALLISTER .... my response was I am not dead....