Letter to npower : grateful for any comments :)

[molly001]

Dear Sirs, I am writing in relation to the quantity and frequency of correspondence that I have received from your company, which I deem to be personally harassing. I have both written and verbally requested that these stop, but I am still receiving demands.
I do not have and never had a contract with your company to supply gas /electric to the said unoccupied empty property at any given time.
The property has remained unoccupied for over two years.
Your contract was with my deceased mother, details of her accounts (including npower) have been supplied along with contact details of her solicitor and executor.
Therefore I request that you provide a “Proof of Claim” that any obligation on my part is to yourself by providing sight of the appropriate contract. Please provide this within seven days.

From what I can gather the meter in the property is owned by the Meter Asset Provider referred to as the MAP, but is serviced by the Meter Operator (now known as the Meter Asset Maintainer or MAM) referred to as the MOP.
The MAP can be owned by a company with a different industry responsibility such as a supplier or more commonly by a distributor. However, industry parties are separate legal entities that are considered separate in terms of their compliance in the industry. The supplier MOP, that appears to be have been you, the meter however is that of MAP and is not npower owned.
I reiterated again, I do not nor never had a contract with npower.

I am of the view that your continued harassment of me puts you in breach of Section 40 of the Administration of Justice Act 1970, and the Protection from Harassment Act 1997.
Other than a written assurance that this matter will indeed to brought to a close and terminated and should you continue in contacting me after my request for you to cease your activity, I believe that you will be guilty of harassment and blackmail, and you will be in breach of these acts, and you will be reported to the relevant bodies, including the media.
If you continue to harass me by telephone or correspondence, you will also be in breach of the Communications Act (2003) s.127 and I will report you to OFCOM, Trading Standards and The Office of Fair Trading, meaning that you will be liable to a substantial fine. Be advised that any further money demands communications / telephone calls from your company may be used in evidence and I expect this harassment to cease immediately.


Yours faithfully

[molly001]

Re: Letter to npower : grateful for any comments

This letter is as a result of estimated bills, demands and threats the last one being over a £1,000. My mother had an account with npower and apparently this account has a a fixed meter charge which npower charge on a daily basis ! I have spoken to, written and tried to reason with this set of half wits. There attitude is you own the house you own the debt.................

[leclerc]

Re: Letter to npower : grateful for any comments

This letter is as a result of estimated bills, demands and threats the last one being over a £1,000. My mother had an account with npower and apparently this account has a a fixed meter charge which npower charge on a daily basis ! I have spoken to, written and tried to reason with this set of half wits. There attitude is you own the house you own the debt.................

Molly, did you inform them that she had died?
Have they sent bills to the estate of your mother rather than to you personally?

[Johnboy007]

Re: Letter to npower : grateful for any comments

This letter is as a result of estimated bills, demands and threats the last one being over a £1,000. My mother had an account with npower and apparently this account has a a fixed meter charge which npower charge on a daily basis ! I have spoken to, written and tried to reason with this set of half wits. There attitude is you own the house you own the debt.................

Hi,
Send the following email to the Chief Executive of Npower, a Mr Paul Massara, at this email address...
paul.massara@rwenpower.com

Re No...(The reference No that the demand for money represents)
Dear Mr Massara,
Your company keep sending me unsolicited mail, demanding payment for an alleged debt which I have no knowledge of and of which I am not lawfully responsible for.
I consider the frequency of these unlawful demands from Npower, to amount to an offence under the Protection from Harassment Act 1997.
It appears that this alleged demand for money, should have been sent to my deceased Mother's executor or solicitor for settlement.
I have furnished all relevant details to Npower concerning my late mother's affairs, including contact details of her solicitor and executor.
It appears that your staff do not quite comprehend the Queens English, when I inform them that I am not responsible for my late mother's alleged debts, as the demands keep arriving.
As Chief Executor of the company, will you please ensure that I do not receive any more unsolicited demands for money which I do not lawfully owe.
Yours sincerely,
Sign your name

Print name
Print your address

[leclerc]

Re: Letter to npower : grateful for any comments

Hi,
Send the following email to the Chief Executive of Npower, a Mr Paul Massara, at this email address...
paul.massara@rwenpower.com

Re No...(The reference No that the demand for money represents)
Dear Mr Massara,
Your company keep sending me unsolicited mail, demanding payment for an alleged debt which I have no knowledge of and of which I am not lawfully responsible for.
I consider the frequency of these unlawful demands from Npower, to amount to an offence under the Protection from Harassment Act 1997.
It appears that this alleged demand for money, should have been sent to my deceased Mother's executor or solicitor for settlement.
I have furnished all relevant details to Npower concerning my late mother's affairs, including contact details of her solicitor and executor.
It appears that your staff do not quite comprehend the Queens English, when I inform them that I am not responsible for my late mother's alleged debts.
As Chief Executor of the company, will you please ensure that I do not receive any more unsolicited demands for money which I do not lawfully owe.
Yours sincerely,
Sign your name

Print name
Print your address

Johnny, has the OP got another thread since I don't think we have all the information to assume that they are making unlawful demands for money and I would prefer to get that info first. I completely agree as to where we go after we have that information.

Personally, I'd put a chronology down as to what happened and what was done and then the correspondence since clearly they are going to have to write to her and make contact with her to resolve the issue.

[Johnboy007]

Re: Letter to npower : grateful for any comments

Hi,
The debt should have been settled by the executor of the estate, if indeed he was aware of the debt.
Npower should then have removed their meters and capped off any supplies.
Debts are paid in order of priority, and a debt for gas or electricity would not be very high on the list.
If there is not enough money left in the estate, the debt is written off.
There is no legislation that states a relative is responsible for a deceased's debts.
So in fact the demand from Npower if there is no money in the estate, which is very likely after all this time, is dead and buried.
That is the legislation leclerc.

[molly001]

Re: Letter to npower : grateful for any comments

Hi Leclerc,
Thank you for your response , yes they were informed I wrote to them as letters piled up.
The executor sorted out accounts up to the point of death and paid outstanding accounts (they are not on speaking terms with me.) I contacted them as bills started to arrive in her name and advised them she was dead and to stop all bills. I own the property . The response I got was to address me as the deceased ! They said you are responsible for the account as you own the property. ?

[leclerc]

Re: Letter to npower : grateful for any comments

Hi Leclerc,
Thank you for your response , yes they were informed I wrote to them as letters piled up.
The executor sorted out accounts up to the point of death and paid outstanding accounts (they are not on speaking terms with me.) I contacted them as bills started to arrive in her name and advised them she was dead and to stop all bills. I own the property . The response I got was to address me as the deceased ! They said you are responsible for the account as you own the property. ?

Did you inherit the house from the will? Was the house rented or was the house owned by the deceased?

[molly001]

Re: Letter to npower : grateful for any comments

First letter sent....
Current bills are all estimated ....reading was sent .Sirs,

Please find enclosed a bundle of bills, relating to the Executors of…………………..
I note that an executor is charged with protecting a deceased person's property until all debts and taxes have been paid, and seeing that what's left is transferred to the people who are entitled to it.
Well firstly I am not dead! It appears you maybe over enthusiastic of Halloween.
The lady who died at this property was a ……………and she died in Feb 2011.
The administrator was a ……………. her other daughter and the solicitors were ………… Solicitors.,
Leeds.
W. Yorks .
The solicitor concerned is Ms …………..
Nobody has lived in the property since her death and as you will see enclosed estate account payments were made to npower for both electricity and gas.
The property is up for sale.
My husband and I have spoken on numerous occasions to your team regarding this matter and as you can see from the grand array of bills nobody seems to know what on earth is happening and why I am receiving these huge bills ?
I find this all very distressing as not only am I considered dead I am expected to pay bills relating to my death? May I further remind you I lost my mother and this farce is far from fitting.
With a very odd expectation no electric has been used apart from a light on occasions to read the meter and no gas what so ever.
This situation is extremely unacceptable and one I have no control over as I was not the administrator of her effects.
If you believe that you have outstanding monies due then please address all your accounts to the solicitor above.
I trust this brings this matter to a close.

Yours alive and well,

[leclerc]

Re: Letter to npower : grateful for any comments

Am I right in stating that the estate has not been concluded as the house is on the market?

[molly001]

Re: Letter to npower : grateful for any comments

Did you inherit the house from the will? Was the house rented or was the house owned by the deceased?

No the house is mine, she lived in it for twenty five years having no where to go. I moved to another area and another property .

[Johnboy007]

Re: Letter to npower : grateful for any comments

Hi Leclerc,
Thank you for your response , yes they were informed I wrote to them as letters piled up.
The executor sorted out accounts up to the point of death and paid outstanding accounts (they are not on speaking terms with me.) I contacted them as bills started to arrive in her name and advised them she was dead and to stop all bills. I own the property . The response I got was to address me as the deceased ! They said you are responsible for the account as you own the property. ?

Hi Molly,
Do not worry yourself........
You are not responsible in law, for debts occurred by your late Mother.
If Npower have left their equipment in your property, then that is of their own doing.
If you get that email off to the chief executive, you will get a response within a day or two.
You could also type a copy of that email and send it to the chief executive at Npower by recorded and signed for post. (cost under £2.00)
The Chief Executive Officer,
NPOWER
Windmill Hill Business Park,
Whitehill Way,
Swindon,
Wiltshire,
SN5 6PB, UK
Costs under two pounds.
That way you will know for sure that they have got it.
Keep the post office receipt.
let us know of the response.

[molly001]

Re: Letter to npower : grateful for any comments

Am I right in stating that the estate has not been concluded as the house is on the market?

The estate was concluded the house is not part of the estate, despite my half sisters attempts to take the house from me as she stated my mother " would have wanted the property to be shared " I maintained my hold on the property.

[molly001]

Re: Letter to npower : grateful for any comments

Hi Molly,
Do not worry yourself........
You are not responsible in law, for debts occurred by your late Mother.
If you get that email off to the chief executive, you will get a response in a day or two.
You could also type a copy of that email and send it to the chief executive at Npower by recorded and signed for post.
Costs under two pounds.
That way you will know for sure that they have got it.
Keep the post office receipt.
let us know of the response.

A homeowner has taken one of the Big Six energy giants to court and won after they repeatedly harassed and threatened him for money he didn't owe.In a David and Goliath style legal battle, people's champion Barry Payling, 62, represented himself against Npower in his second case against an energy firm in four years.
He won £3,000 in total in compensation for the trouble they caused him.
The 62-year-old's problem with Npower started when tenants living in his late mother’s house, which he rents out, moved out in July 2013 leaving an outstanding bill of £450.


Read more: http://www.dailymail.co.uk/news/arti...#ixzz3AHiLg7Ve
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Thank you for that
I read an article in the Mail Re a Barry Payling :

[leclerc]

Re: Letter to npower : grateful for any comments

Are the bills estimated and are they for after the date of death or prior to the date of death?

BTW, referring to you as deceased is a big NO NO and should definitely be pointed out to them.

Johnny, I don't agree with sending a paper version to the company as an email and copies of previous correspondence is sufficient.

My question for you Johnny, is that post death, who is now responsible for the supply of gas and electricity to the new place? Has the supply been switched off at the property?

I am assuming OP also has to pay council tax on the property depending on their grace period as well.