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Hi guys,
I've been a silent watcher of this forum for the past 3 months or so.
Here goes the story...
My mum applied for a PPI through a company which put in a complaint for her. Well to say they were very helpful was an understatement. After sending the forms off to the PPi company, a waiting game began. Apart from contacting the bank about a PPI claim request, they didn't do a lot since then. My mum had to call their premium numbers after little to no contact or updates over a 2 month period. Stories like the case worker on holiday to they'll 'get back to you' (they never did)
The bank finally replied to say the PPI had been claimed (which was false) and the PPI company sent a letter to that effect. They also passed her on to the bank to call herself since they said 'its been claimed'. Which she was able to prove she did have PPI on.
After that period, the PPI company offered no service since they'd thought there was no claim. Again, the PPI company was contacted often times on premium rate numbers, but did not take it up with the bank on the rejection. (they were only as helpful as getting a contact number to talk to the bank directly) There wasn't any form of correspondence again since the 'ppi already claimed' letter. At this point a letter of cancellation was written to the PPI company as they effectively put her in the clutches of the bank themselves to deal directly with.
I finally took it over after that period and after convincing them there was indeed a PPI claim possible. An investigation followed and the result of their investigation was 'unsuccessful' citing flimsy reasons. I composed the reply letter which I painstakingly had to write myself over a long period of time reading replies on here to fight the case. Couple of weeks later plus hour long calls from the bank they finally replied and she got a successful claim.
Now the PPi company has gotten wind of this and is now requesting a payout. Besides, they also put in an erroneous invoice of over £3000 as fees (the claim was less than £3000)
I'm pretty sure they are just now piggybacking over a contract signed but the FACT is apart from submitting a claim on her behalf, they did nothing else once they heard the PPI was already claimed. (which turned out to be untrue)
After a rejection from the bank, they did not update or inform of other measures taken to fight the bank at their word. She was left at her own mercy to fight the claim herself.
Now where does she stand on this?
Have they any grounds to seek a fee seeing they did not do their job?
I've been a silent watcher of this forum for the past 3 months or so.
Here goes the story...
My mum applied for a PPI through a company which put in a complaint for her. Well to say they were very helpful was an understatement. After sending the forms off to the PPi company, a waiting game began. Apart from contacting the bank about a PPI claim request, they didn't do a lot since then. My mum had to call their premium numbers after little to no contact or updates over a 2 month period. Stories like the case worker on holiday to they'll 'get back to you' (they never did)
The bank finally replied to say the PPI had been claimed (which was false) and the PPI company sent a letter to that effect. They also passed her on to the bank to call herself since they said 'its been claimed'. Which she was able to prove she did have PPI on.
After that period, the PPI company offered no service since they'd thought there was no claim. Again, the PPI company was contacted often times on premium rate numbers, but did not take it up with the bank on the rejection. (they were only as helpful as getting a contact number to talk to the bank directly) There wasn't any form of correspondence again since the 'ppi already claimed' letter. At this point a letter of cancellation was written to the PPI company as they effectively put her in the clutches of the bank themselves to deal directly with.
I finally took it over after that period and after convincing them there was indeed a PPI claim possible. An investigation followed and the result of their investigation was 'unsuccessful' citing flimsy reasons. I composed the reply letter which I painstakingly had to write myself over a long period of time reading replies on here to fight the case. Couple of weeks later plus hour long calls from the bank they finally replied and she got a successful claim.
Now the PPi company has gotten wind of this and is now requesting a payout. Besides, they also put in an erroneous invoice of over £3000 as fees (the claim was less than £3000)
I'm pretty sure they are just now piggybacking over a contract signed but the FACT is apart from submitting a claim on her behalf, they did nothing else once they heard the PPI was already claimed. (which turned out to be untrue)
After a rejection from the bank, they did not update or inform of other measures taken to fight the bank at their word. She was left at her own mercy to fight the claim herself.
Now where does she stand on this?
Have they any grounds to seek a fee seeing they did not do their job?
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