lifestyle claims ppi

[enaid]

Re: lifestyle claims ppi

I have pmd you his email addy x

[stuffed]

Re: lifestyle claims ppi

Hi all,

Just wanted write a quick update in the hope the information might be helpful/reassuring to others.

As it stands, my case is still ongoing and I haven't been able to get a reimbursement as yet. My credit card provider is still investigating the case, but with the much appreciated help from a very kind member of this forum, I've sent them further indesputable evidence which should bring my S75 claim to a satisfactory result.

Like other members have posted here, I too received letters from Redhawk chasing the payment of an invoice they sent me. I then received letters and a (chilling) phonecall from Universal Collections at the end of September/start of October - who wants to receive a phonecall from a Debt Collection company eh?.. I spoke to a member of their team, explained my situation, and as soon as I uttered the words "Lifestyle Claims" he sort of groaned and cut me off mid-sentence, giving me the impression that he was aware of their reputation and what has happened. He even advised me to claim my money back on Section 75 if I hadn't already.

Almost a month later, I still haven't heard back from Redhawk after I sent them an official letter of complaint, which I copied the MOJ into. A member of the Claims Management Regulation Unit at the MOJ sent me an email today to check whether I'd received a reply. Apparently, under the rules that they enforce, a claims management business must have a complaints procedure & send a full written response within 28 days. Not quite sure what happens if I don't hear anything?? (anyone know?)

[enaid]

Re: lifestyle claims ppi

Hi stuffed and thanks a bunch for the update, you are right it will help and encourage others to stick up to these firms.
Not sure meself what happens if you don't hear anything but a firm believer in 'no news is good news'.
Enaid x

[EXC]

Re: lifestyle claims ppi

Apparently, under the rules that they enforce, a claims management business must have a complaints procedure & send a full written response within 28 days. Not quite sure what happens if I don't hear anything?? (anyone know?)

It's actually 8 weeks and if you don't get a satisfactory response then you can forward it to MOJ - see step 3 http://www.justice.gov.uk/claims-reg...ow-to-complain

Take if from me the MOJ are very keen to hear from Redhawk 'customers' who have not had their complaints dealt with properly or who have been harassed by them or their debt collectors for payment.

Despite the hollow threats of ''court action'' from Redhawk, Universal Collections and their lamentable ''solicitors'', Temple & Co, they have not dared to issue proceedings to a single one of our members because they know full well they haven't got a leg to stand on.

[stuffed]

Re: lifestyle claims ppi

It's actually 8 weeks and if you don't get a satisfactory response then you can forward it to MOJ - see step 3 http://www.justice.gov.uk/claims-reg...ow-to-complain

Take if from me the MOJ are very keen to hear from Redhawk 'customers' who have not had their complaints dealt with properly or who have been harassed by them or their debt collectors for payment.

Despite the hollow threats of ''court action'' from Redhawk, Universal Collections and their lamentable ''solicitors'', Temple & Co, they have not dared to issue proceedings to a single one of our members because they know full well they haven't got a leg to stand on.

You're absolutely right! "8 weeks" says it right there in black and white!
I actually sent my letter of complaint via post and email on 11th October, copying the MOJ in as previously mentioned. I'm curious as to why the email mentioned a 28 day time period and requested I contacted the MOJ again if I do not receive a response on or before 9/11/13?

[EXC]

Re: lifestyle claims ppi

You're absolutely right! "8 weeks" says it right there in black and white!
I actually sent my letter of complaint via post and email on 11th October, copying the MOJ in as previously mentioned. I'm curious as to why the email mentioned a 28 day time period and requested I contacted the MOJ again if I do not receive a response on or before 9/11/13?

I think they're referring to step 2 in the link I gave you that they have 4 weeks to give you a final response or ''an explanation as to why they have not yet resolved your complaint and an indication of when they will next contact you (which must be within eight weeks of your initial complaint)''

[stuffed]

Re: lifestyle claims ppi

Well, no response from Redhawk, so I've sent the MOJ an email to inform them.
Received the following response:

"Dear *****

Thank you for your email. Your case has been referred to an investigation officer for further investigation. I suggest that you seek further independent legal advice on this matter. You may find it useful to contact the Citizens Advice Consumer Service"

I know they suggest seeking independent legal advice, but for what purpose? My S75 claim is being looked in to, I haven't received anything else from either Redhawk or the Debt Collection agency. As far as I'm concerned they've backed off and left me alone? :tinysmile_hmm_t2:

[EXC]

Re: lifestyle claims ppi

Thanks for the update.

I know they suggest seeking independent legal advice, but for what purpose?

This is a standard response that is in relation to the lawfulness of Redhawk chasing you for payment of their invoice as technically Sharma were wrong in law to sell the ongoing claims to Redhawk as Sharma (and Lifestyle) were not authorized to conduct claims management activity at the point they did, and passing on claims or details of claims is an activity one must be authorized to conduct.

[stuffed]

Re: lifestyle claims ppi

Thanks for your speedy reply.
So basically there's nothing further I can/would need to do?

[EXC]

Re: lifestyle claims ppi

Not at the moment but keep us posted on any developments.