HSBC PPI Claim

[mwesty1]

Re: HSBC PPI Claim

I thought we was in luck today until l opened letter and got this message,

Dear sir

I regret to advise you that our enquires into the circumstances surrounding your complaint are not yet complete.

As we are fully commited to treating all our customers fairly, our aim is to investigate complaints in order in which they are recieved and at present we are dealing with complaints recieved prior to yours. I would like to assure you that a full investigation with be completed to you.

Please accept my apologies for the delay and for any inconvenience this may cause.

Yours sincerly


I must admit l have a feeling that this case will run past the 12 weeks forecast and l may have to take this further. It has taken them 9 weeks just to send this letter :tinysmile_hmm_t2:

[di30]

Re: HSBC PPI Claim

I thought we was in luck today until l opened letter and got this message,

Dear sir

I regret to advise you that our enquires into the circumstances surrounding your complaint are not yet complete.

As we are fully commited to treating all our customers fairly, our aim is to investigate complaints in order in which they are recieved and at present we are dealing with complaints recieved prior to yours. I would like to assure you that a full investigation with be completed to you.

Please accept my apologies for the delay and for any inconvenience this may cause.

Yours sincerly


I must admit l have a feeling that this case will run past the 12 weeks forecast and l may have to take this further. It has taken them 9 weeks just to send this letter :tinysmile_hmm_t2:

Hi

Thanks for your update.

With a bit of luck, this letter really means they are now on to the case, so fingers crossed and hope you receive the news your waiting for in the post sooner rather than later.

If you've not heard anything by the timescale given, please let us know and we can maybe chase this up with a letter/email to the Chief exectutive officer (CEO) of the business.

[mwesty1]

Re: HSBC PPI Claim

Ok well l got an offer through today and does sound a bit low, the final offer including 8% interest is £1530

[di30]

Re: HSBC PPI Claim

Ok well l got an offer through today and does sound a bit low, the final offer including 8% interest is £1530

Hiya

Well done!

May I ask was there an amount in mind you were expecting on the offer?
Cheers.

[Turboman]

Re: HSBC PPI Claim

Ok well l got an offer through today and does sound a bit low, the final offer including 8% interest is £1530

can you post up the detail re sums/amounts/etc in the letter please