(2) Old Lloyds Loans/PPI mid 90's

[Bill-K]

Re: (2) Old Lloyds Loans/PPI mid 90's

Ideally, we would need some kind of evidence on which to base our estimate. A rough average of what you paid each month in PPI, plus what the APR rate was would help. Remember that 16 years ago would mean quite a bit of interest may be added, which LTSB may easily have "omitted."

[di30]

Re: (2) Old Lloyds Loans/PPI mid 90's

Hi Bill
And thank you for your input.

Unfortunately I don't have anything as such, but only the loan numbers that I stumbled across on the SAR.
All I can remember it was our very first loan we ever taken out, and it was about £5K over 5 years, payment £111.18 a month. It was paid off about 18 months after for a new loan with them.
I remember that well.

But what I did do, before making a reclaim on these 2, I emailed them with the account numbers and asked them to confirm if any ppi, they said yes (even though I did know) I just wanted it confirmed by them, so they must have some details somewhere when thinking about it.

[Gorang]

Re: (2) Old Lloyds Loans/PPI mid 90's

Di you bill and turbs has forgotten more about PPI than I can dream of knowing at this point but one thing did come to me when I read your above post regarding lack of evedence

What about SAR'ing them again pecificlly asking about this two

And/or

ask for a copy of their calcs of how they have came to the £1200 for each and see if any turns up new info for you



PS sozz bout speelin. I miss me speel checker when she is out on the town lol



EDIT

Ok scratch this Di as I have just seen your post below LOL

[di30]

Re: (2) Old Lloyds Loans/PPI mid 90's

The email received on Thursday confirmed letter on the way, as they decided to uphold.

Letter arrived in the post today.


Ref CC/******
Loan
Loan


Dear

Thank you for your patience whilst I have been investigating your complaints, as I know it may have been some time since you first contacted us.

As you may be aware, the rules determin how we should assess your complaint were being considered by the Court as part of the legal proceedings between the BBA, FSA and FOS. Now that we have received an outcome from the Court, we are able to send you our final response to your complaint.

Our Offer

As our final response, we would like to offer you £1,200.00 for each of the loans above to bring your complaint to a conclusion.

Due to the passage of time, we no longer have any detailed records relating to your loan accounts. The absence of detailed records means that even if we were able to assume the amount and the term of the loan based, for example, on your recollections, there is no guarantee our calculations would be accurate, as we have no way of knowing when the loan was settled of if any claims have been paid under the policy.

In a genuine attempt to resolve your complaint our offer of £1,200.00 is equal to our average compensatory payment. We have agreed with the FOS than an average payment method in cases such as yours is fair and reasonable.

So as to help you understand this further, when a complaint is upheld and we hold full details of the account, the offer will take into account the PPI premiums paid plus simple interest at 8%. The offer will also take into account any other factors that are relevant to the customer's circumstances. For example, whether a successful claim against the policy had been made of if a partial refund of PPI premiums had already been made.

We would also include a refund of premiums (and other costs you incurred e.g interest) in connection with the PPI policies with the loans that had been refinanced (or were refinanced by) the loan/PPI complained about.

However, if you have any details about your loan which you feel would increase the payment that you should receive, such as a copy of your loan statements showing the commencement date and the date the loan closed, please let me know as soon as possible and I will consider the matter further. If upon receipt of your documentation it is apparent that your refund should be greater that that offered we will recalculate using the new information our offer and pay the higher amount.

In addition, you may have also attempted to make a claim for your PPI policy in the past which was rejected. If you are concerned if the claim was accepted, we may need more information from you. Please call us at the number below.

IMPORTANT: PLEASE CONTACT US AS SOON AS POSSIBLE IF YOU DO NOT WISH TO ACCEPT OUR OFFER ON 0845 602 6993.

If we do not hear from you we will close your complaint, consider it resolved and make the payment outlined in this letter.
If in any doubt whether or not to accept this offer then you should seek independent advice from your finanical adviser if you have one, or an advice line like the CAB.
If you have any other questions on this letter, or if you would like to reject our offer then please call us on 0845 602 6993.

In the event that you do not accept our offer, you have the right to refer your complaint to the FOS. Any referral must be within six months of the date of this letter.

Yours sincerely

[Gorang]

Re: (2) Old Lloyds Loans/PPI mid 90's

just read this so have edited my last post hun

[di30]

Re: (2) Old Lloyds Loans/PPI mid 90's

just read this so have edited my last post hun

Thats ok Gorang, it was nice of you anyway, thank you.

Seems like a standard offer - if no evidence found, I have to look at it in 2 ways here I suppose, one of them is - with little evidence they could have refused to investigate and give an offer.

And another is the amount of interest being lost as a sore point.

[Gorang]

Re: (2) Old Lloyds Loans/PPI mid 90's

Just one more thought Di, then am gonna shut up lol

What about your own bank statements

Have you got them going back that far, and if so can you pinpoint the payments you made to the accounts

coz I could near bet my last £ that the grumpy hairy faced one (the lovely Bill-k to anyone else that doesn't know him lol) could do the calcs for you and give you a really good idea how far they are out they are

[di30]

Re: (2) Old Lloyds Loans/PPI mid 90's

Just one more thought Di, then am gonna shut up lol

What about your own bank statements

Have you got them going back that far, and if so can you pinpoint the payments you made to the accounts

coz I could near bet my last £ that the grumpy hairy faced one (the lovely Bill-k to anyone else that doesn't know him lol) could do the calcs for you and give you a really good idea how far they are out they are

LOL no don't shut up LOL :lol: anything you say may be a help.

My statements only go back to the very late 90's unfortunately, have checked them over and over, but there is another place to look.......I have a built in cupboard and remember hoarding some paperwork, will have to dig deep but will take a looksie on any old statements, cheers honey xx

[di30]

Re: (2) Old Lloyds Loans/PPI mid 90's

Bill

I have finally found some details, 2 loan agreements, where one of them i know for definate is one of the above and the other was signed and dated same year (a little stumped on that one) but I do have a few statements if failing that.

Gorang, your a star also, for giving me the push x

[di30]

Re: (2) Old Lloyds Loans/PPI mid 90's

I have a statement or 2 of one that cost at £111.18 a month as well, but this one below is of the other.

Drat is that a bit too small? lol

[di30]

Re: (2) Old Lloyds Loans/PPI mid 90's

trying again.....just re-attached and bigger now lol

[di30]

Re: (2) Old Lloyds Loans/PPI mid 90's

Date of agreement attached.

[di30]

Re: (2) Old Lloyds Loans/PPI mid 90's

Another loan, although not sure if related to these ones, because the one i have on the bank statement is that of £111.18 a month.

[Bill-K]

Re: (2) Old Lloyds Loans/PPI mid 90's

Good suggestion, Gorang. We're getting somewhere with this, I reckon.

Can you find a date for the agreement you just scanned, Di - or is it the same agreement that the PPI certificate pertains to ?

If it is, then we can use that date.

The agreement posted appears to be the second loan, as it paid off a previous one. Any details on the previous one ?

The second agreement scanned may be the previous loan, as it doesn't consolidate any previous loan, itself. Can you get a date for this ?

[di30]

Re: (2) Old Lloyds Loans/PPI mid 90's

Good suggestion, Gorang. We're getting somewhere with this, I reckon.

Can you find a date for the agreement you just scanned, Di - or is it the same agreement that the PPI certificate pertains to ?

If it is, then we can use that date.

The agreement posted appears to be the second loan, as it paid off a previous one. Any details on the previous one ?

Cheers Bill

Have since posted another above, but not really sure if its the correct one, as no details showing of account number, which i assume that 2nd one i posted above was the first one maybe.

Statement below of one of the loan repayments, the loan must have started in 1996 not 1995 though (the first one) and paid off in 1997 for the 2nd loan.
I have no definate date for the first one unfortunately Bill, but when asked/emailed lloyds, they just said both loans closed in 1999.