(2) Old Lloyds Loans/PPI mid 90's

[di30]

I have registered my 2 (and the very last with Lloyds) LOL, and received a rather nice email to confirm they have been received.



Dear

CC/

Loan numbers ********** & ***********

Thank you for your recent communication which was passed to the office of our Chief Executive, Mr A Horta-Osório, I can confirm that I have received your letter concerning the miss sale of your Payment Protection Insurance (PPI) on your Lloyds TSB personal loans. This was received today 26 July 2011.

I have arranged for your concerns to be registered under our Customer Care reference number CC/. A letter to acknowledge your complaint will be sent to you by post today.

Your complaint will be dealt with as quickly as possible, but if you need to speak to us in the meantime, please do not hesitate to telephone *** ******* on 0845 3005599 between the hours of 08.00am-18.00pm Monday to Friday

Yours sincerely




Customer Relations Manager - Lloyds TSB Group Operations

[nelliewops]

Re: (2) Old Lloyds Loans/PPI mid 90's

Good Luck with these Di I've also put in another old one (OH's) and there's another couple to go with Lloyds before I'm finished with them, lol! I've had the '16 week' letter so the waiting begins............

Btw, can I just ask, in relation to the comment in their email regarding the CEO - did you send an email originally or a letter (and was it addressed to Mr H-O himself)? I only ask, 'cos I recently sent a letter addressed to Mr H-O (not regarding PPI, but another matter) and even though they signed for it on receipt nearly two weeks ago, I've had no reply at all......... :tinysmile_cry_t: Think I'll resend it as an email!

Nellie xxx

[di30]

Re: (2) Old Lloyds Loans/PPI mid 90's

Good Luck with these Di I've also put in another old one (OH's) and there's another couple to go with Lloyds before I'm finished with them, lol! I've had the '16 week' letter so the waiting begins............

Btw, can I just ask, in relation to the comment in their email regarding the CEO - did you send an email originally or a letter (and was it addressed to Mr H-O himself)? I only ask, 'cos I recently sent a letter addressed to Mr H-O (not regarding PPI, but another matter) and even though they signed for it on receipt nearly two weeks ago, I've had no reply at all......... :tinysmile_cry_t: Think I'll resend it as an email!

Nellie xxx

Hi Nellie, thank you. X

And all the very best with yours too.

I did not complete the questionnaire but wrote a letter last night, emailed it to the Customer Care, and copied it to the CEO, and asked them to confirm receipt, so I was amazed on how quickly they did get back to me, however before receiving that email as posted above, I received one prior to that as well, so I did not expect to have received another one.

This was the first one here below early this morning.
I would defo resend it Nellie, ask them to confirm its received. Good luck and let us know, thanks.


Di
XX

Dear

Thank you for your recent communication. I have passed the details to our Admin Team who will log your complaint. You will receive a letter of acknowledgement via Royal Mail in the next few days.

Yours sincerely

Customer Relations Manager- Lloyds TSB Group Operations

[nelliewops]

Re: (2) Old Lloyds Loans/PPI mid 90's

Thanks Di - I will do and hopefully will get a reply this time. I was actually very disappointed as I thought that Mr H-O being the new guy was going to be different to his predecessor and I'd get a prompt response.......even if not from him himself obviously!

[di30]

Re: (2) Old Lloyds Loans/PPI mid 90's

Thanks Di - I will do and hopefully will get a reply this time. I was actually very disappointed as I thought that Mr H-O being the new guy was going to be different to his predecessor and I'd get a prompt response.......even if not from him himself obviously!

With pleasure Nellie x

I would re-send it now and tell them you've not received any acknowledgement, also tell them you are disappointed about this and have now had to re-send this as enclosed all over again.

They should at least get back by tomorrow morning xx

[nelliewops]

Re: (2) Old Lloyds Loans/PPI mid 90's

With pleasure Nellie x

I would re-send it now and tell them you've not received any acknowledgement, also tell them you are disappointed about this and have now had to re-send this as enclosed all over again.

They should at least get back by tomorrow morning xx

Hello Di,

Apologies for hijacking your thread, but in response to the above just to let you know I resent my letter in email format as you suggested and as of today (three days later) I have still not received a reply or even an acknowledgement..........I just think that LTSB are so peed off with me that they are not going to bother

Rant over!

Nellie x

[di30]

Re: (2) Old Lloyds Loans/PPI mid 90's

Hello Di,

Apologies for hijacking your thread, but in response to the above just to let you know I resent my letter in email format as you suggested and as of today (three days later) I have still not received a reply or even an acknowledgement..........I just think that LTSB are so peed off with me that they are not going to bother

Rant over!

Nellie x

Hi Nellie

That's ok hon, post here anytime, blimey they still not got back! that's odd, if anything they should be right peed off with me.
Send it again now and tell them if you don't receive a response before the end of the day - you will contact the FSA, that may work.

Let us know, cheers and hope they get back this time, grrrrr.

Love Di
xxx

[nelliewops]

Re: (2) Old Lloyds Loans/PPI mid 90's

Hi Nellie

That's ok hon, post here anytime, blimey they still not got back! that's odd, if anything they should be right peed off with me.
Send it again now and tell them if you don't receive a response before the end of the day - you will contact the FSA, that may work.

Let us know, cheers and hope they get back this time, grrrrr.

Love Di
xxx

Thanks Di hun

Unfortunately I did already just resend it, so better not do again so soon after (!!!), but will do as you suggest first thing on Monday regarding the mention of the FSA and will let you know how I get on.

Thanks again for all your help and support

Nellie xxx

[di30]

Re: (2) Old Lloyds Loans/PPI mid 90's

Thanks Di hun

Unfortunately I did already just resend it, so better not do again so soon after (!!!), but will do as you suggest first thing on Monday regarding the mention of the FSA and will let you know how I get on.

Thanks again for all your help and support

Nellie xxx

Arh right lol, silly me .

Well good luck then hun and they had better get back to you by the end of the day.


All crossed.

Di
xxx

[di30]

Re: (2) Old Lloyds Loans/PPI mid 90's

Good news on these 2 as well.......


Dear,

I can confirm we have now concluded our investigations and have decided to uphold your complaints. A letter has been sent via the Royal Mail tonight so you should receive this shortly.

Yours sincerely


Customer Relations Manager – Lloyds TSB Group Operations

[Gorang]

Re: (2) Old Lloyds Loans/PPI mid 90's

OMG this is gonna be some party Di

the way your going you are gonna have all the bankers bonuses to yourself lol

just the way I like it PMSL


WELL DONE hun, well deserved, congrats

[di30]

Re: (2) Old Lloyds Loans/PPI mid 90's

Thank you .

I am actually surprised on how little the time taken to be honest, as the 16 weeks was not up I don't think until next month - from the time it was put in, think they just wanted me off their backs lmao xxxxxxx
------------------------------- merged -------------------------------
Oh and seeing that our Nellie was successful on her older cases via Lloyds, this was a reason on why I thought I would try, so cheers Nellie as well, xxxx

[Bill-K]

Re: (2) Old Lloyds Loans/PPI mid 90's

Well done and congrats - yet again - Di !!!

I guess they have now realised that you won't let go until you've got the result you want, so they are cutting their losses by not wasting any more time and effort in fighting you.

Oddly, I would have thought that Nellie had a similar reputation with LTSB by now - but perhaps she isn't quite so well acqainted with the CEO staff, yet !!!

[di30]

Re: (2) Old Lloyds Loans/PPI mid 90's

Well done and congrats - yet again - Di !!!

I guess they have now realised that you won't let go until you've got the result you want, so they are cutting their losses by not wasting any more time and effort in fighting you.

Oddly, I would have thought that Nellie had a similar reputation with LTSB by now - but perhaps she isn't quite so well acqainted with the CEO staff, yet !!!

LOL cheers Bill.:tinysmile_kiss_t4:

Think they would just be so happy to see the back of me lmao, they know me only too well by now. way to go. Xxx

[di30]

Re: (2) Old Lloyds Loans/PPI mid 90's

These go back to about 16 years, but lacked information on them in concrete, so like Nellie I have been offered £1,200.00 for each one, so totals for both at £2,400.00. (letter arrived in post this morning).

I think I will have to accept due to lack of evidence on these 2 loan accounts.
what do you think folks?

Cheers x