Lloyds TSB very old mis-sold PPI complaint update........

[nelliewops]

Hi folks,

I never started a thread about this one for some reason, but some of you will know I've been attempting to reclaim mis-sold PPI on a very old LTSB loan. This loan was repaid in full in 1996 and dates from late 1980s/early 1990s - so you see what I mean by very old

Unfortunately all I had by way of documentation was the loan account number - provided by the bank in a SAR.........bless their little cotton socks - but I know that the loan ran the full term, that there was PPI and that as I was a new Mum at the time and wasn't working it was of no use to me.

Anyhoo, to cut a long story short, LTSB turned down my complaint in 2009 - well actually they kept sending me the wrong paperwork when I did a CCA and denied all knowledge when I claimed it had been mis-sold - even though they had alerted me to the loan's existence!!!

So off I went to the FOS. It was held up 'cos of the JR and only recently the FOS contacted me to say LTSB were going to refund but with no admission of liability for the mis-sell. At that point I thought that LTSB must have kept the documentation for this loan after all - even though this seems incredibly unlikely I know after some 15 years from when it was settled - and as the loan had run full term I was expecting a substantial payout. I asked my adjudicator to provide figures before I would sign the FOS acceptance form - LTSB have done this with my complaints previously - and today I received an email from her saying that as LTSB have no paperwork they are only prepared to offer me 'an average redress amount of £1200'

I guess with no paperwork to support my complaint I'm lucky to be getting anything at all, but as I know that this loan ran full term which was I believe, 7 years, I feel I'm entitled to somewhat more than this

Now, why oh why didn't I keep my old loan agreement/statements for this one, especially when I did keep most of the others

LTSB have said that if I can provide further documentation they will investigate further, but I'm certain that nothing else exists for this one unfortunately.

Nellie x

[di30]

Re: Lloyds TSB very old mis-sold PPI complaint update........

Hi Nellie

I can imagine your frustration after previously given the news from the FOS, even though you are grateful for this, but have they taken the interest into account of this?
Or have I missed something here?

xx

[nelliewops]

Re: Lloyds TSB very old mis-sold PPI complaint update........

Hi Nellie

I can imagine your frustration after previously given the news from the FOS, even though you are grateful for this, but have they taken the interest into account of this?
Or have I missed something here?

xx

Hi Di

Yes, I don't wish to seem ungrateful as it's better than a kick in the teeth (!!!) but this figure appears to be just one they pull out of the hat when they (or the complainant) don't have any documentation proving just how much PPI was paid. I do have a letter from LTSB which accompanied my SAR saying that this loan account was opened on **** and closed on **** - this totals seven years. The email sent to me today by my FOS adjudicator quotes that which they received from Lloyds as saying 'as this was taken with insurance' so to my mind a refund of £1200 is not nearly enough when seven years are taken into account. Trouble is whilst I know I paid religiously for seven years, I don't know how much I paid - worse luck

I guess I may just have to accept it, but I am going to query the interest aspect before I do!

Nellie xxx

[pompeyfaith]

Re: Lloyds TSB very old mis-sold PPI complaint update........

Nellie,

Greetings to you, now just a thought have you at all considered doing another SAR or even just a CCA request using the account number they gave you in the first request.

The reason I say this is because it is more than likely to be dealt with by another person and from my own experience they do not communicate with each other and thus it may get you more info.

Indeed I did this in my own claim and got the agreement on a second SAR.

Regards

[nelliewops]

Re: Lloyds TSB very old mis-sold PPI complaint update........

Nellie,

Greetings to you, now just a thought have you at all considered doing another SAR or even just a CCA request using the account number they gave you in the first request.

The reason I say this is because it is more than likely to be dealt with by another person and from my own experience they do not communicate with each other and thus it may get you more info.

Indeed I did this in my own claim and got the agreement on a second SAR.

Regards

Hiya PF

Thanks for your kind support! I guess that is worth considering, although I do remember trying various tactics of attempting to get info on this one previously but hit a brick wall each time.........will have to dig out my file to jog my memory, lol as it's so long ago I first started on this one! Will have to leave that till later today though as off shortly to visit my parents in your neck of the woods

In the meantime I'm going to fire off a quick email to my adjudicator to say I'm not prepared to accept their paltry offer at this stage.............will report back later!

Thanks again

Nellie xxx

[di30]

Re: Lloyds TSB very old mis-sold PPI complaint update........

Hi Di

Yes, I don't wish to seem ungrateful as it's better than a kick in the teeth (!!!) but this figure appears to be just one they pull out of the hat when they (or the complainant) don't have any documentation proving just how much PPI was paid. I do have a letter from LTSB which accompanied my SAR saying that this loan account was opened on **** and closed on **** - this totals seven years. The email sent to me today by my FOS adjudicator quotes that which they received from Lloyds as saying 'as this was taken with insurance' so to my mind a refund of £1200 is not nearly enough when seven years are taken into account. Trouble is whilst I know I paid religiously for seven years, I don't know how much I paid - worse luck

I guess I may just have to accept it, but I am going to query the interest aspect before I do!

Nellie xxx

Hi Nellie

And your certainly not being ungrateful hun, its something I would be definately questionning myself, it wouldn't be too bad if the interest came in on top of that to date, its not fair in my opinion to be offered that as a full amount, I assumed interest is essential. So the amount £1200 is the full offer without interest then I take it?

See where I know my repayments on the older ones that I am about to deal with, I do not have the account numbers for, but know the dates/well years.

Definately ask though Nellie, its the least they can do, good luck xx

[Paul210]

Re: Lloyds TSB very old mis-sold PPI complaint update........

Hi Nellie,

Do you recall the staring year, the loan amount, the monthly payment, the term (think you said 7 years earlier in thread??), you said it went full term, was this definately 1 loan or was there a refinance or "topup" as lloyds would have called it. If you have this info it is possible to make an educated guess for a ball park figure.

[nelliewops]

Re: Lloyds TSB very old mis-sold PPI complaint update........

Hi Nellie,

Do you recall the staring year, the loan amount, the monthly payment, the term (think you said 7 years earlier in thread??), you said it went full term, was this definately 1 loan or was there a refinance or "topup" as lloyds would have called it. If you have this info it is possible to make an educated guess for a ball park figure.

Hi Nellie I can imagine your frustration after previously given the news from the FOS, even though you are grateful for this, but have they taken the interest into account of this?Or have I missed something here? xx

Hi Guys,

Thanks for your continued support - it is - as always - most appreciated

All I have is the account number plus start and end dates unfortunately, but yes it did run for seven years and wasn't refinanced at all.

Today I emailed the FOS to express my disappointment and they have asked me for further evidence - all I have is a letter (from a SAR) from LTSB detailing the account number and start/end dates, so I will email this to her on Monday.

Will let you know the outcome of course!

Nellie xxx

[di30]

Re: Lloyds TSB very old mis-sold PPI complaint update........

Nellie
I do hope your adjudicator will take all this into account for you, keeping everything crossed for you. x

[The Debt Star]

Re: Lloyds TSB very old mis-sold PPI complaint update........

stick at 'em Nellie and never give up. Give the FOS a hard time as well if you have to.

[nelliewops]

Re: Lloyds TSB very old mis-sold PPI complaint update........

stick at 'em Nellie and never give up. Give the FOS a hard time as well if you have to.

Many thanks DS and Di

Will do - you know me..........like a dog with a bone

Nellie xxx

[nelliewops]

Re: Lloyds TSB very old mis-sold PPI complaint update........

Hi folks,

Quick update, having searched our (new ) attic for further documentation to no avail, I emailed the letter with evidence of loan start/end dates etc to my adjudicator she has assured me she will investigate further - so another waiting game begins..............and talking of waiting games, while I was at it I decided to bang in a claim for another very old one (mid 1990s) of OH's on a Lloyds loan where once again he was told his application would be unsuccessful unless he took out PPI. He paid this for a couple of years before we cleared the loan early and whilst once again we only have the bare bones of info on this one, I thought if they have offered me £1200 in similar circs, I may as well give this one a try also! I'm preparing myself for a very long wait though

Nellie x

[di30]

Re: Lloyds TSB very old mis-sold PPI complaint update........

Good for you Nellie

I am yet to still deal with my mid 90's (2), not got round to it yet because sorting out the other (Hamilton) with the FOS.
Will make a start though, even though with little details, lol.

Good luck x

[nelliewops]

Re: Lloyds TSB very old mis-sold PPI complaint update........

Good for you Nellie

I am yet to still deal with my mid 90's (2), not got round to it yet because sorting out the other (Hamilton) with the FOS.
Will make a start though, even though with little details, lol.

Good luck x

Thanks Di - and to you too, of course xxx

If LTSB are offering refunds on mis-sold PPIs where the consumer has very little info after so much time has elapsed as they have done in my case, it's definitely worth going for in my opinion, so I would strongly recommend anyone else in this position to give it a try if they believe they have been a victim of mis-selling I do have a couple more up my sleeve as well which I'll tackle when I get a spare moment or two!!!

[di30]

Re: Lloyds TSB very old mis-sold PPI complaint update........

Nellie

Last Friday I emailed Lloyds in regards of 2 loan accounts, from the mid 90's, OMG, I couldn't believe they tracked down my account numbers, and am actually quite shocked they have sent them by email.

I did tell them I have bits of paperwork (rather scappy) which states the amounts gave them my old address as well which helped, but do not have much else in regards of paperwork as such, but this tells me that because they have located the account numbers, they should hold the info, what do you think?

This is the email below, I will delete the account numbers though.

Dear Mr & Mrs,

Thank you for your recent communication addressed to the office of our Chief Executive Officer Mr Antonio Horta-Osorio. I have been asked to respond on his behalf.

Having checked our records I can confirm that you have a further two loans that closed in 1997 and 1999. All the other loans you have held to 2001 have previously been addressed. The loan account numbers are XXXXXXXX and XXXXXXXX. However I’m unable to confirm any further information as these loans closed over six years ago.

You have suggested you have paperwork relating to these loans. Should you wish to raise a complaint please forward you full complaint letter and a copy of any relevant paperwork that you hold to assist us with any future investigation.

Yours sincerely

A
Customer Relations Manager – Lloyds TSB Group Operations