Hamilton/HFC/Endeavour - Reclaim PPI

[cappo]

Re: Hamilton/HFC/Endeavour - Reclaim PPI

Sounds like a plan to me, now I will not be about much tonight or tomorrow as tomorrow is my birthday yup creaping closer to the big 50 lol

However I will look in where I can

Take care

Happy birthday p.f

[di30]

Re: Hamilton/HFC/Endeavour - Reclaim PPI

Sent an email to HFC (although I plan to send a letter by hardcopy as well but thought give it a go by emailing with my query.
Apparently the email address I used is not live anymore.......
customerservices@hfcbank.co.uk

So if not live then why did they respond from it LOL, ok a automated response but still from the above email address.




Please note this e-mail address is no longer live. Please call Customer
Services on 0870 010 0453 with your query, we are open Monday to Saturday
9am - 6pm.

-----------------------------------------
SAVE PAPER - THINK BEFORE YOU PRINT!

This transmission has been issued by a member of the HSBC Group
"HSBC" for the information of the addressee only and should not be
reproduced and/or distributed to any other person. Each page
attached hereto must be read in conjunction with any disclaimer
which forms part of it. Unless otherwise stated, this transmission
is neither an offer nor the solicitation of an offer to sell or
purchase any investment. Its contents are based on information
obtained from sources believed to be reliable but HSBC makes no
representation and accepts no responsibility or liability as to its
completeness or accuracy.

[di30]

Re: Hamilton/HFC/Endeavour - Reclaim PPI

Whilst searching more info I came across this online.


http://www.bank.org.uk/hfc-bank/


HFC Bank

The HFC (or Household) bank is a funny sort of animal- it has a few branches, but it doesn't have current accounts. HFC bank specialises specifically in lending, and does so through other companies you're more likely to have heard of. So if you have a GM Card, Freeserve card or a Marbles Card, HFC are the people behind it. If you have a credit agreement for a fridge-freezer or computer from Courts, Curry's PC World or Halfords, HFC are the people behind it. They also own Hamilton Direct Bank, which is one of those direct loan companies you can call up to get up to £25,000 cash.

All of this is very clever (for them). I know you won't feel sorry about this, but high street banks don't make much money out of us for our day-to-day banking. After all, when you stay in credit, you usually don't pay anything in charges. So HFC is a clever company- they just don't do day-to-day banking, and are only interested in lending transactions- the sort that will make them real cash. The bigger players soon noticed, and in March 2003 HFC was taken over and is now part of the burgeoning HSBC financial empire.

[pompeyfaith]

Re: Hamilton/HFC/Endeavour - Reclaim PPI

Di,

Just a thought and not sure if it will bring any results, but as HSBC is the big brother could you write to them explaining your difficulties and asking if they could shed any light on this complaint with regards to the hsbc group of companies being as you are the owner of HFC Bank as this complaint has already taken two years and you are no further forward in getting it resolved.

Worth a try I think and certainly worth the price of a stamp.

I would also say that you feel that you are being treated unfairly with the round around you are getting as no one seems to be taking responsability.

[di30]

Re: Hamilton/HFC/Endeavour - Reclaim PPI

Di,

Just a thought and not sure if it will bring any results, but as HSBC is the big brother could you write to them explaining your difficulties and asking if they could shed any light on this complaint with regards to the hsbc group of companies being as you are the owner of HFC Bank as this complaint has already taken two years and you are no further forward in getting it resolved.

Worth a try I think and certainly worth the price of a stamp.

I would also say that you feel that you are being treated unfairly with the round around you are getting as no one seems to be taking responsability.

PF you taken the words out of my mouth LOL, On the bottom of the Endeavour paperwork/letters it shows HSBC as also being a member of the same groups, thank you for also suggesting this though.
Funny enough I have just got hold of the CEO details of HSBC as well so will get on with the letter this evening then, THANK YOU x

[The Debt Star]

Re: Hamilton/HFC/Endeavour - Reclaim PPI

Whilst searching more info I came across this online.


http://www.bank.org.uk/hfc-bank/


HFC Bank

The HFC (or Household) bank is a funny sort of animal- it has a few branches, but it doesn't have current accounts. HFC bank specialises specifically in lending, and does so through other companies you're more likely to have heard of. So if you have a GM Card, Freeserve card or a Marbles Card, HFC are the people behind it. If you have a credit agreement for a fridge-freezer or computer from Courts, Curry's PC World or Halfords, HFC are the people behind it. They also own Hamilton Direct Bank, which is one of those direct loan companies you can call up to get up to £25,000 cash.

All of this is very clever (for them). I know you won't feel sorry about this, but high street banks don't make much money out of us for our day-to-day banking. After all, when you stay in credit, you usually don't pay anything in charges. So HFC is a clever company- they just don't do day-to-day banking, and are only interested in lending transactions- the sort that will make them real cash. The bigger players soon noticed, and in March 2003 HFC was taken over and is now part of the burgeoning HSBC financial empire.

interesting, thx.
yeah, they also sell a lot of their stuff on as well. like my HFC card to marbles, who deny there being an ppi despite it showing up on statements!
I guess HFC must be to credit cards what GMAC is to mortgages!

[di30]

Re: Hamilton/HFC/Endeavour - Reclaim PPI

Check this out here, of who underwrites PPI and so on, below I also copied and pasted some details of HFC/Hamilton.

http://www.competition-commission.or...xt/542_2_7.pdf

29. HFC Bank Ltd (HFC) distributed SMPPI, PLPPI and retail credit PPI though the brand ‘Beneficial Finance’ via branches, and through arrangements with retail partners.

22 On 14 July 2008 it withdrew its single-premium PPI products from sale, and on 6 October 2008 introduced a regular-premium product for customers taking out unsecured loans.

20

HBOS plc Annual Report and Accounts 2007, pp16–23.

21

HSBC Bank plc, Annual Report and Accounts 2007, p4.

22It also used to distribute SMPPI, PLPPI and retail credit PPI through the brands ‘Sterling Credit’ and ‘Endeavour Personal Finance’ by telephone, Internet and brokers.

30. HSBC, M&S Money and First Direct branded PPI was largely underwritten by third parties but a limited portion was underwritten in-house.

23 The majority of HFC’s PPI business was underwritten in-house until the sale of Hamilton Insurance Company and Hamilton Life Assurance Company to Aviva.24 LifeChoices is underwritten in-house.

[di30]

Re: Hamilton/HFC/Endeavour - Reclaim PPI

And this here, saving it here to look back into this, further down the pages about three quarters down, there are details of Hamilton Transferring loan policies - HFC.

Hamilton Transfer

http://hamiltontransfer.com/library/...cument.DOC.pdf


For example as listed.......

Household Bank Personal
Loan Payment Protection

13063 07/10/03
Creditor Insurance Policies HFC Bank Limited 60 month term

Beneficial Loan Personal
Loan Payment Protection

13063bf 01/09/01
Creditor Insurance Policies HFC Bank Limited 60 month term and longer

Beneficial Loan Personal
Loan Payment Protection

13063 Oct 2003
Creditor Insurance Policies HFC Bank Limited 60 month term

Beneficial Loan Personal
Loan Payment Protection

13063 Jan 2004
Creditor Insurance Policies HFC Bank Limited 60 month term

HFC Direct Loan Payment
Protection

92144 Nov 2003
Creditor Insurance Policies HFC Bank Limited 60 month term

Hamilton Direct Loan
Payment Protection

92144 Jun 02
Creditor Insurance Policies HFC Bank Limited 60 months and longer

Hamilton Direct Loan
Payment Protection

91964 11.03L
Creditor Insurance Policies HFC Bank Limited 60 months

And so on.

[di30]

Re: Hamilton/HFC/Endeavour - Reclaim PPI

I am scratching my head with wonder here.......

Today a letter arrived in regards of Hamilton from the FOS (Team Manager), although it was dated 01 June 2011, where the Adjudicators letter of his decision of Hamilton was 02 June 2011, (he drafted it the Friday before 27 May 2011.

This letter has the same reference number XXXXXXXXX/different here though.

Dear Mr & Mrs

YOUR COMPLAINT ABOUT HAMILTON INSURANCE COMPANY LTD

I am writing to let you know that we are continuing to look into whether we can consider your complaint against the underwriter of your PPI/Policy/ies.

We are in contact with the underwriter but because of the complex issues involved, it will be some time before this matter is decided.

We will continue to keep you updated on our progress and will write to you again no later than 31 August 2011.

Thank you for your patience.

Yours sincerely

Team Manager.

[pompeyfaith]

Re: Hamilton/HFC/Endeavour - Reclaim PPI

Perhaps an email to the FOS asking to explain the confusion.

[di30]

Re: Hamilton/HFC/Endeavour - Reclaim PPI

Perhaps an email to the FOS asking to explain the confusion.

Hi PF, hope your enjoying your birthday!
Yes will email on this.

What I find strange as well is the numbered reference is the same, but the last 4 after the /slash where normally its the Adjudicators name initials that follow, is different.

Surely the Team Manager and Adjudicator would communicate on cases.
And yet this letter states they are in touch with the insurers in so many words and that it will take more time and so on.

[di30]

Re: Hamilton/HFC/Endeavour - Reclaim PPI

I have actually emailed the Team manager who sent this most recent letter to ask what was going on, and have asked they get back to me as a matter of urgency as I need to know what to do about this case.
Hope to hear something by Monday now.

[di30]

Re: Hamilton/HFC/Endeavour - Reclaim PPI

Email also sent to HSBC to the CEO.

Anyone any experience with this group?

[di30]

Re: Hamilton/HFC/Endeavour - Reclaim PPI

Just hope he's a good CEO, we could do with more like antonio via Lloyds lol.

[di30]

Re: Hamilton/HFC/Endeavour - Reclaim PPI

On further researching.

http://www.bank.org.uk/beneficial-bank/

The corporate history and reasoning behind the Beneficial Finance bank is rather convoluted. It's a subsidiary of HFC, otherwise known as the Household Finance Corporation. If you've heard of HFC at all, it'll be because they've lent you money- neither HFC, Household nor Beneficial Finance bank actually offer bank accounts.

Instead, HFC handles credit agreements for stores such as Curry's or Dixons, and they also own Hamilton Direct Bank, who do loans over the phone and the internet. Beneficial's position is rather odd; because HFC already own a branch network, called the Household Bank, with around 130 branches. Household sells almost exactly the same products as Beneficial, and one has to wonder how long the two will remain separate. HFC and all its constituents are now a part of HSBC

Remember we noted that neither Household nor Beneficial operate bank accounts? They only have two serious products: loans and credit cards. If you walk into a branch of Beneficial Finance bank, it's because you need to borrow, so don't expect to see savings or investments at the counter. Some insurance schemes are offered too, but only in the sense of covering loans or credit card security.