Hamilton/HFC/Endeavour - Reclaim PPI

[Turboman]

Re: Hamilton/HFC/Endeavour - Reclaim PPI

You come a long way since I used to sort out your bottom drawers in 2007--lol

Thank you Turbo x

Even if it ends with the ombudsman then there be it, I waited this long, so sure I can stick it out even longer, lol cheers honey xx

[di30]

Re: Hamilton/HFC/Endeavour - Reclaim PPI

You come a long way since I used to sort out your bottom drawers in 2007--lol

LOL so true Turbo and thank you XX :tinysmile_kiss_t4:
Blimey 4 years ago!!

[The Debt Star]

Re: Hamilton/HFC/Endeavour - Reclaim PPI

hope you're own case will be resolved too, all crossed here x

whether it is or isn't, I 've given it a good go and done me best

do you know if the bank still has to stump up the £500 FOS fee even if the adjudication goes in its favour?

[di30]

Re: Hamilton/HFC/Endeavour - Reclaim PPI

whether it is or isn't, I 've given it a good go and done me best

do you know if the bank still has to stump up the £500 FOS fee even if the adjudication goes in its favour?

Well here's hoping anyway TDS .

I think it still stands TDS, although it maybe the case of - if the complaint went as far as the Ombudsman (in our favour), so in our case then yes with it going as far as the ombudsman (I'm already assuming I'll be going there) lol.

[di30]

Re: Hamilton/HFC/Endeavour - Reclaim PPI

I am hoping the Adjudicator will email me with the result tomorrow, I did request he do this, because of our postal issues where we live, but he have not yet confirmed this.

I will post up as soon as I receive the opinion, and not expecting a good outcome from this Adjudicator, despite the evidence they have now, so I may be asking for further help and advice on this one as from tomorrow folks, cheers.

[The Debt Star]

Re: Hamilton/HFC/Endeavour - Reclaim PPI

You've got what I got - a Lazy Adjudicator.

[di30]

Re: Hamilton/HFC/Endeavour - Reclaim PPI

You've got what I got - a Lazy Adjudicator.

You can say that again lol.

I bet he still doesn't get it, or understand it.

[The Debt Star]

Re: Hamilton/HFC/Endeavour - Reclaim PPI

He never read it in the first place in all probability. That was the problem I had with my lazy Adjudicator! Well, you know my story already Di but I honestly cannot see ombudsmen going against their adjudicators. Am very interested to know how this pans out and whether it'll be worthwhile appealing in the future on other complaints.

But, as for your Hamilton compalint, you might not need to complain to an ombudsman. Fingers crossed!

[di30]

Re: Hamilton/HFC/Endeavour - Reclaim PPI

He never read it in the first place in all probability. That was the problem I had with my lazy Adjudicator! Well, you know my story already Di but I honestly cannot see ombudsmen going against their adjudicators. Am very interested to know how this pans out and whether it'll be worthwhile appealing in the future on other complaints.

But, as for your Hamilton compalint, you might not need to complain to an ombudsman. Fingers crossed!

I do hope in you're case TDS they ombudsman will overturn in favour.

Actually I know it's rare, but I came across a post over on one of the other sites yesterday and the Ombudsman did actually overturn one in their favour.

Hope you get the same one lol

[di30]

Re: Hamilton/HFC/Endeavour - Reclaim PPI

Received the email response and he is to send the letter by email as well as hard copy post which he intends on doing this tomorrow afternoon.

Dear Mr & Mrs

Thank you for your email.

I can confirm that as before the view will be sent to you by post and by email. As expressed I intend to do that tomorrow afternoon.

Yours sincerely

Ma
Adjudicator | Financial Ombudsman Service
South Quay Plaza | 183 Marsh Wall | London | E14 9SR T: 020
E: m

[di30]

Re: Hamilton/HFC/Endeavour - Reclaim PPI

Hoping today will be the day he will email with the decision.

Fingers crossed.

[The Debt Star]

Re: Hamilton/HFC/Endeavour - Reclaim PPI

2,100+ thanks Di..... :hail:

Yes, I hope it goes in your favour. If not then off to the jolly Ombudsman it shall jolly go!

Heads up:

I had a letter from the "team manager" (ie they are not "line" managers anymore) of my adjudicator yesterday and she (predictably) backed the adjudicator full hilt. Remember, this isn't to do with the complaint per se, but is a complaint about how the FOS have handled the complaint. Right, what she says is that if we remain disatisfied with a team manager's response then can go to (1) a "senior manager" and also (2) the Head of the Customer Contact Division. Thereafter its the independent assessor, Linda Costelloe Baker (who should be contacted no more than 3 months after the senior complaints manager).

The bod to contact at the FOS is:

Paul Kendall
Head of the Customer Contact Division

[di30]

Re: Hamilton/HFC/Endeavour - Reclaim PPI

2,100+ thanks Di..... :hail:

Yes, I hope it goes in your favour. If not then off to the jolly Ombudsman it shall jolly go!

Heads up:

I had a letter from the "team manager" (ie they are not "line" managers anymore) of my adjudicator yesterday and she (predictably) backed the adjudicator full hilt. Remember, this isn't to do with the complaint per se, but is a complaint about how the FOS have handled the complaint. Right, what she says is that if we remain disatisfied with a team manager's response then can go to (1) a "senior manager" and also (2) the Head of the Customer Contact Division. Thereafter its the independent assessor, Linda Costelloe Baker (who should be contacted no more than 3 months after the senior complaints manager).

The bod to contact at the FOS is:

Paul Kendall
Head of the Customer Contact Division

LOL.........thanks TDS .

Why do I get that feeling that I will not receive that email from them today?
Hmmmmm maybe it'd to do with losing trust with the FOS perhaps.....:tinysmile_cry_t:

Blimey, the system's certainly made big changes by the seems of it.
Well I hope you're case will be resolved without the need of having to go to the assessor, I can't see any point in them to be honest, do you?

[The Debt Star]

Re: Hamilton/HFC/Endeavour - Reclaim PPI

There's no point whatsoever to the Assessor Di, although I suppose it may have a knockdown effect on adjudicators and their team managers if there are a lot of complaints to her.

[di30]

Re: Hamilton/HFC/Endeavour - Reclaim PPI

And waiting...........

:violin::mmph::ohwell:
Still no email!! Sorry but I am not a very patient person, been waiting nearly 3 years lol.