Latest Update on PPI Judicial Review - NO APPEAL - get your claims in......

[Paul210]

Re: Latest updates on PPI Judicial Review and claims on hold

hi folks

well just 1 more sleep to we find out it it's went in our favour just wondering i know it's at 10 but how long will it take till we know the important bit will it be a few hours or are they there all day?

likely will take no more than a couple of hours, depending on how long the judgement is, if follows same procedure as for hearing thne whoevers attending will need to report back for someone (usually amethyst) to write up and post on here, my guess would be an intial indication by about 12/1 (ish)with details of judgement and appeal request to folow early afternoon.

[di30]

Re: Latest updates on PPI Judicial Review and claims on hold

And of course in regards of the JR.......

Lloyds

http://www.lloydstsb.com/payment_pro...complaints.asp


Halifax

http://www.halifax.co.uk/HelpCentre/ppi-complaints/

So of course they flipping know the procedures the daft muppets, maybe I should email them with one of their own links lol.

[k77mss]

Re: Latest updates on PPI Judicial Review and claims on hold

hi folks

well just 1 more sleep to we find out it it's went in our favour just wondering i know it's at 10 but how long will it take till we know the important bit will it be a few hours or are they there all day?

[di30]

Re: Latest updates on PPI Judicial Review and claims on hold

LOL what a white wash of course they know there complaints procedure they have to know as Halifax is part of Lloyds and thus have to share info across the group they could not survive otherwise.



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Exactly, but I think maybe they were stumped into what to say.
I have a good mind to forward the email onto their CEO and the FSA, see "if" they do come back with anything.

Not exactly PPI but as good as here....

http://www.halifax.co.uk/insurance/i...nformation.asp

As part of their comments here.

Will the complaints procedure or contact details change?
No. There are no immediate changes for customers. If there are any changes in the future, we’ll let you know in the usual way.
If you have a complaint about your insurance we can give you further details of the complaints procedure. You should contact us on 0845 600 0773 or write to Lloyds TSB General Insurance Services Ltd, PO Box 786, 1 Lovell Park Road, Leeds LS1 9LH for details. Further information is also set out in your policy booklet. The complaints procedure will not affect your legal rights.

And here.....

http://www.lloydstsb.com/merger/your..._questions.asp

As commented....


Will the complaints procedure or contact details change?
No. There are no immediate changes for customers. If there are any changes in the future, we’ll let you know in the usual way.

[pompeyfaith]

Re: Latest updates on PPI Judicial Review and claims on hold

Thank you for your recent e-mail.

Unfortunately I am unable to answer the below question as I am currently unaware of Halifax’s complaints procedure. I apologise for not being able to answer your question.

Do not hesitate to contact the Customer Care department on 0845 300 5599 if you wish to discuss the matter in further detail.

Kind regards,

Lloyds TSB Customer Care.

LOL what a white wash of course they know there complaints procedure they have to know as Halifax is part of Lloyds and thus have to share info across the group they could not survive otherwise.

[Paul210]

Re: Latest updates on PPI Judicial Review and claims on hold

True!
I assumed they would have the same complaints procedures, but that is so right, no surprises there.

Like i've said before, left hand and right hand.... when it comes to banks never underestimate their ability to have no clue whats going on (except when it suits them of course)

[di30]

Re: Latest updates on PPI Judicial Review and claims on hold

are we really that surprised?

True!
I assumed they would have the same complaints procedures, but that is so right, no surprises there.

[Paul210]

Re: Latest updates on PPI Judicial Review and claims on hold

Lol, received e-mail and the response is what more or less I expected to hear.

Thank you for your recent e-mail.

Unfortunately I am unable to answer the below question as I am currently unaware of Halifax’s complaints procedure. I apologise for not being able to answer your question.

Do not hesitate to contact the Customer Care department on 0845 300 5599 if you wish to discuss the matter in further detail.

Kind regards,

Lloyds TSB Customer Care.

are we really that surprised?

[di30]

Re: Latest updates on PPI Judicial Review and claims on hold

Lol, received e-mail and the response is what more or less I expected to hear.

Thank you for your recent e-mail.

Unfortunately I am unable to answer the below question as I am currently unaware of Halifax’s complaints procedure. I apologise for not being able to answer your question.

Do not hesitate to contact the Customer Care department on 0845 300 5599 if you wish to discuss the matter in further detail.

Kind regards,

Lloyds TSB Customer Care.

[di30]

Re: Latest updates on PPI Judicial Review and claims on hold

Nice one Leclerc.

One of my old time faves as well..........LOL, appropriate!

[leclerc]

Re: Latest updates on PPI Judicial Review and claims on hold

Here is the news from the day before the PPI Judicial Review(enjoy ).

[di30]

Re: Latest updates on PPI Judicial Review and claims on hold

Not long now folks, the day after tomorrow.

Anyway, not that it will do much good, but I have forwarded a copy of my email to the CEO in regards of my query, basically with Halifax and Lloyds TSB under the same group, on why Halifax had started to redress during the JR whilst Lloyds are not!
I have asked them to explain.

I made him aware the email I sent him was a copy sent to Customer Services, and still awaiting a response in this matter, so if anything he will move this on to his underhand team back to the Customer services team lol.

However, I am glad for the ones (Halifax) who are being dealt with and compensated, and so they should.
Just a shame others have not followed.

Anyway since editing, just one day to go now folks. :-)

[cappo]

Re: Latest updates on PPI Judicial Review and claims on hold

Lloyds did not get back to me today, so will see if they will by tomorrow.
I am thinking about sending the CEO, who is now a new CEO an email about the query sent to customer servives earlier today, not saying anything will be done, but according to what I read in the media, there was something about him wanting to make changes for the better on the complaints system, in this case this should include ppi complaints too.

http://www.guardian.co.uk/business/2...cut-complaints

Lloyds aims to reduce customer complaints by 20%

Lloyds new chief executive António Horta-Osório pledges to keep existing brands and speeds up branch sell-off.

there full of it di

[di30]

Re: Latest updates on PPI Judicial Review and claims on hold

Lloyds did not get back to me today, so will see if they will by tomorrow.
I am thinking about sending the CEO, who is now a new CEO an email about the query sent to customer servives earlier today, not saying anything will be done, but according to what I read in the media, there was something about him wanting to make changes for the better on the complaints system, in this case this should include ppi complaints too.

http://www.guardian.co.uk/business/2...cut-complaints

Lloyds aims to reduce customer complaints by 20%

Lloyds new chief executive António Horta-Osório pledges to keep existing brands and speeds up branch sell-off.

[di30]

Re: Latest updates on PPI Judicial Review and claims on hold

Evening one and all....

Yet again I'm speculating (can't help it......sorry)...

However the piece above from MSE, Guy Anker does indeed say (and I quote)

'In fact, the banks are breaking FSA rules by not dealing with claims, though the regulator is failing to hold them to account.'


The regulator really has failed to hold the banks to account with regards to them putting complaints on hold.

My question is, if the decision goes against the banks on Wednesday and they subsequently appeal, will the FSA yet again let the banks keep complaints on hold for longer? Will the FSA let the banks blatantly disregard them and their decision for all PPI complaints to be processed as normal again?

My feeling is they will try to holdback on dealing with complaints on appeal if it came to it, but maybe they will still have to continue to investigate ongoing complaints.......just maybe, something they should have still be doing anyway in the first place (when the JR started).