Latest Update on PPI Judicial Review - NO APPEAL - get your claims in......

[di30]

Re: Latest updates on PPI Judicial Review and claims on hold

LOL what a white wash of course they know there complaints procedure they have to know as Halifax is part of Lloyds and thus have to share info across the group they could not survive otherwise.



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Exactly, but I think maybe they were stumped into what to say.
I have a good mind to forward the email onto their CEO and the FSA, see "if" they do come back with anything.

Not exactly PPI but as good as here....

http://www.halifax.co.uk/insurance/i...nformation.asp

As part of their comments here.

Will the complaints procedure or contact details change?
No. There are no immediate changes for customers. If there are any changes in the future, we’ll let you know in the usual way.
If you have a complaint about your insurance we can give you further details of the complaints procedure. You should contact us on 0845 600 0773 or write to Lloyds TSB General Insurance Services Ltd, PO Box 786, 1 Lovell Park Road, Leeds LS1 9LH for details. Further information is also set out in your policy booklet. The complaints procedure will not affect your legal rights.

And here.....

http://www.lloydstsb.com/merger/your..._questions.asp

As commented....


Will the complaints procedure or contact details change?
No. There are no immediate changes for customers. If there are any changes in the future, we’ll let you know in the usual way.

[k77mss]

Re: Latest updates on PPI Judicial Review and claims on hold

hi folks

well just 1 more sleep to we find out it it's went in our favour just wondering i know it's at 10 but how long will it take till we know the important bit will it be a few hours or are they there all day?

[di30]

Re: Latest updates on PPI Judicial Review and claims on hold

And of course in regards of the JR.......

Lloyds

http://www.lloydstsb.com/payment_pro...complaints.asp


Halifax

http://www.halifax.co.uk/HelpCentre/ppi-complaints/

So of course they flipping know the procedures the daft muppets, maybe I should email them with one of their own links lol.

[Paul210]

Re: Latest updates on PPI Judicial Review and claims on hold

hi folks

well just 1 more sleep to we find out it it's went in our favour just wondering i know it's at 10 but how long will it take till we know the important bit will it be a few hours or are they there all day?

likely will take no more than a couple of hours, depending on how long the judgement is, if follows same procedure as for hearing thne whoevers attending will need to report back for someone (usually amethyst) to write up and post on here, my guess would be an intial indication by about 12/1 (ish)with details of judgement and appeal request to folow early afternoon.

[di30]

Re: Latest updates on PPI Judicial Review and claims on hold

I exect there will be media coverage as well to keep an eye on, but yes normally Ame will post up the details. (Thanks Ame).

[Paul210]

Re: Latest updates on PPI Judicial Review and claims on hold

So of course they flipping know the procedures the daft muppets, maybe I should email them with one of their own links lol.

go get 'em Di, take no prisoners lol..

[di30]

Re: Latest updates on PPI Judicial Review and claims on hold

go get 'em Di, take no prisoners lol..

Paul I think I will, stuff them, I have nothing to lose I don't think lol.

[di30]

Re: Latest updates on PPI Judicial Review and claims on hold

Remember I said yesterday about I sent a copy of the email sent to Lloyds of the above issues - to the CEO, well I am surprised to have just received an email now, obviously not direct from the CEO himself but it was passed to one of his underhands, email here only now just received.



Dear

Thank you for your recent communication addressed to Mr Horta-Osório, our Chief Executive Officer. I’ve been asked to reply on his behalf. It is very important to us to ensure that our customers receive competent yet helpful and friendly advice, during any business dealings they may have with us and I am sorry to hear that you have had cause to voice your concerns with the Business.
We can assure you that we are comfortable with our complaints handling procedures. We wish to handle and resolve all complaints quickly and to the satisfaction of our customers in accordance with all relevant legislation and guidance.
I’m unable to respond in full to your allegations as you have not provided me with any reference number to trace our complaint or any address. Should you provide this then I will be able to offer a more personal response.
As we have previously stated, the BBA’s Judicial Review is challenging the entirety of the FSA’s policy statement (PS10/12) and not particular parts of it. Where the outcome of a complaint may be affected by the legal proceedings, we may be unable to consider the case in full until the Judicial Review, including any possible appeal, is concluded. However, if a complaint is not impacted by the Judicial Review we are settling these cases and providing compensation, where appropriate.

I trust this helps to clarify the situation.

Yours faithfully




A

[pompeyfaith]

Re: Latest updates on PPI Judicial Review and claims on hold

I expect this thread will be mighty busy tomorrow so my seat is reserved in the front row lol

[di30]

Re: Latest updates on PPI Judicial Review and claims on hold

I expect this thread will be mighty busy tomorrow so my seat is reserved in the front row lol

Yeah keep a seat for me please PF lol

[ncf355]

Re: Latest updates on PPI Judicial Review and claims on hold

including any possible appeal

Is this bit new, or have they always mentioned an appeal in their statements?

:beagle:

[di30]

Re: Latest updates on PPI Judicial Review and claims on hold

Is this bit new, or have they always mentioned an appeal in their statements?

:beagle:

Hmmm not sure, new to me though :tinysmile_aha_t:

[Paul210]

Re: Latest updates on PPI Judicial Review and claims on hold

We can assure you that we are comfortable with our complaints handling procedures.

I bet they are!! especially when refusing to follow FSA guidance in order to withold redress customers are entitled to!

[di30]

Re: Latest updates on PPI Judicial Review and claims on hold

I bet they are!! especially when refusing to follow FSA guidance in order to withold redress customers are entitled to!

So true Paul, they have law of their own these banks!!

[pompeyfaith]

Re: Latest updates on PPI Judicial Review and claims on hold

The problem here is a bank will never go to the wall because the government and all have to be shown to protect savers deposits after all it is they that will be clobbered with the increase in the protection scheme.

A bank is no different or should I say should be no different to any other business in that if they mess up they should go to the wall and those savers be compensated as hard as that may sound if they don't they will never learn by there mistakes as we are seeing now.

Furthermore where banks fail others will come just like metro bank and in part the post office.

The bank are not and never will be king only mankind can hold that title and it is about time banks started showing more respect to there customers because without that they will not survive.

A TIP FOR THE BANKS IF YOU ARE LOOKING.

Ditch your central processing centres and bring bank the good local high street banks with good caring bank managers and allow each to generate there own profits