PPI claim through the claims guys

[Chrissymc81]

Hi all, I know your gonna shout at me but in a moment of laziness I went through the claims guys to see if I had any PPI, I didn't think I'd ever had any but thought it couldn't hurt to let them check, turns out I am owed about 400 from HSBC, I sent off the forms to the claims guys authorising them to take their 30% payment as it seems now they want payment before they will give me the forms from the bank to fill out to release this money, the claims guys have not taken there payment and its been over a month now, my question is were do I stand if I just write to HSBC and ask for a copy of the form and get the full pay out, basically I suppose I'm asking if I'd still be liable to pay the claims guys their fee if I cut them out the loop, also what is the likelihood of them chasing me for there fee

[EXC]

Re: PPI claim through the claims guys

Just so I'm clear:

Has the PPI complaint actually been upheld by HSBC?

If so have HSBC themselves offered £400 in compensation?

What 'forms' are the Claims Guys saying you need to fill before the bank 'releases' the money?

[Chrissymc81]

Re: PPI claim through the claims guys

Thanks for such a quick response, yes HSBC have upheld my claim, I have a photocopy of a letter they have sent to the claims guys confirming they will refund me just over 400 once I have returned a form to them and gone into a branch with identification, the form HSBC have referenced in the letter is what the claims guys seem to be withholding from me until I pay them their fee, I'm not home just now but when I get home I can send you a copy of the letter from HSBC

[Amethyst]

Re: PPI claim through the claims guys

You could ask HSBC for another copy of the form as you haven't received it.

I'm just checking their terms ( http://lbcompare.co.uk/services/mone...e-claims-guys/ ) as I'm pretty sure the fee is taken from the refund AFTER the refund is given at the the point of refund, NOT pay to receive it.

[Amethyst]

Re: PPI claim through the claims guys

So it's £144 fee for your £400 refund then.... ouchy


so terms....

c. You agree that the Company is entitled to remit the Compensation to TCG and that TCG
shall deduct the Fee and VAT before paying the balance of the Compensation to You.

d. TCG will, as soon as is reasonably practicable following the settlement of a Claim and
the payment of Compensation by the Company to TCG, pay You the balance of the
Compensation, after deducting the Fee. For the avoidance of doubt where You have more
than one successful Claim against one or more than one Company, TCG may deduct from
any Compensation paid the Fees payable in respect of each of the Claims from the
compensation received in any one of those claims.

e. Fees become due and payable at the point that either TCG or You are informed that
Compensation is payable by the Company or when an offer of Compensation is made by
a Company to You, whichever is the earlier. If the Company offers or pays Compensation
to You directly, You agree to notify TCG immediately (and within 7 days at the latest) and
to provide the details TCG needs to calculate the Fee. For the avoidance of doubt, should
you reject a reasonable offer of Compensation, the Fee remains due and payable on the
sum offered, subject to adjustment in the event that a greater sum of Compensation is
paid to you whilst Your Claim remains open.

f. Compensation may be used by a Company to reduce any outstanding debt You owe
them and You understand that TCG’s Fee of 30% + VAT will be payable to TCG based on
the total amount of calculated Compensation even if the Company does not pay the
whole sum of the Compensation to You in cash. TCG will invoice You for the Fee which
will become immediately due and payable by You to TCG.
g. If the Compensation is paid direct from a Company to You, TCG will invoice You for the
Fee which will become immediately due and payable by You to TCG.

they do state that the fee is payable at the point of the offer.

I'm sure [MENTION=332]EXC[/MENTION] will have more thoughts on that.

[EXC]

Re: PPI claim through the claims guys

I'm sure @EXC will have more thoughts on that.

I do! I'll post a bit later

[EXC]

Re: PPI claim through the claims guys

they do state that the fee is payable at the point of the offer.

Thing is they also say it's payable after the compensation has been paid.

g. If the Compensation is paid direct from a Company to You, TCG will invoice You for the
Fee which will become immediately due and payable by You to TCG.

I'm assuming HSBC are going to pay directly but let's see the letter.

[EXC]

Re: PPI claim through the claims guys

Ok it looks like you'll be paid directly by HSBC. I'm not sure it's worth arguing the toss over the contradiction in clauses (e) and (g) in the terms to be honest.

The requirement to pay the commission up front is a bit crap as it could take a couple of months before you get your compensation.

The letter you had from the Claims Guys does at least give you the option to discuss alternative payments arrangements if you can't afford it.

I've asked the regulator for their view so hang on till I get a response.

[Hangem]

Re: PPI claim through the claims guys

Hello I'm following this thread, today I received a call for Barclays to say my claim has been successfull and I'm due back two cheques for a combined total of £4536 and the said I will receive the cheques within the next 10 days. Now going by the link above the Claims Guys will want a fee of around £1632 is this about right? The only thing I'm worried about is if they phone up demanding their fee before I get the cheques as I won't be in a position to do that. I didn't expect this much back but that's a lot of money in fees to pay back TCG suppose it's my own fault for not doing it myself but then again I probably wouldn't of claimed.

[EXC]

Re: PPI claim through the claims guys

Hello I'm following this thread, today I received a call for Barclays to say my claim has been successfull and I'm due back two cheques for a combined total of £4536 and the said I will receive the cheques within the next 10 days. Now going by the link above the Claims Guys will want a fee of around £1632 is this about right? The only thing I'm worried about is if they phone up demanding their fee before I get the cheques as I won't be in a position to do that. I didn't expect this much back but that's a lot of money in fees to pay back TCG suppose it's my own fault for not doing it myself but then again I probably wouldn't of claimed.

Yes that's the problem if it's a relatively large claim, finding the money to get it.

Are Barclays going to send you the cheques without having to submit a form via Claims Guys?

[Amethyst]

Re: PPI claim through the claims guys

Yes it is £1632.96 Urghhhhh, but yes, that's the price you pay for not doing it yourself.

If Barclaycard are sending the cheques directly to you there's no reason why The Claims Guy would claim the fee from you until after you have received them. Barclaycard will be in communication with the the claims guys though so they will be aware your claim has been successful, so it's up to you if you pay them that sum once your cheques have cleared or put the amount aside and wait for them to ask. If they do ask for in advance, then tell them you are unable to pay it until the cheques have arrived and have cleared. I don't like the way TCG hold people to ransom when accepting an offer expecting payment before the claimant receives the money.

[EXC]

Re: PPI claim through the claims guys

I had a provisional response from MOJ, just waiting on a more definitive one. The CMC guy I normally deal with has moved to personal injury (lol)

My take would be that it is a contractual issue and is not uncommon for CMCs to put this in the pre contract agreement, however, there is still the requirement for CMCs to be fair and reasonable so anyone chasing for payment when the compensation has not been received as yet may be seen as being unreasonable.

I hope you should get a response from the Financial Claims Team but if you don’t, please let me know and ill chase it up for you.

[Hangem]

Re: PPI claim through the claims guys

Yes Barclays said the cheque were posted out today to me. But allow up to ten days for them to arrive.

- - - Updated - - -

Yes I don't have a problem paying them I just wanted to make sure what amount I would be paying them back. I will pay them when cheques are cleared thanks for your help.

[EXC]

Re: PPI claim through the claims guys

Well if Claims Guys start hassling you just say you're not in a position to pay it until you get the cheque and it's cleared. Also refer them to clause (g) in the contract. There's not much they can do in reality.

[Amethyst]

Re: PPI claim through the claims guys

I've flagged that term up on their profile page on LBcompare http://lbcompare.co.uk/services/mone...e-claims-guys/ to hopefully ensure people are aware in advance .